The Cutting Table
The Cutting Table, page 12
Each answer starts from one question buyers ask again and again, then gives the short version, the workshop's reasoning, other ways the question is put and the follow-ups buyers ask next.
765 answers · 28 topics
Prices & quotes (continued) 60
How much is a custom tufted bench or window seat cushion?
A tufted bench cushion in a custom size is priced by its size on the tufted (French mattress) listing: choose the option closest to your measurements, then write your exact size and fabric color in…
How much does a custom floor sofa set with backrest and armrests cost?
A custom floor sofa set is quoted by its seat size, and the quote covers the seat, a matching backrest and two round armrests, sent filled and usually tufted; ask for shipping to be spelled out in it.
How much does a trapezoid bay window seat cushion cost?
A trapezoid window seat cushion's cost is set by two measurements: its depth and its longest length.
How do I pay for a custom cushion quote?
You pay a custom cushion quote through a private purchase link the workshop creates at your agreed price, or through a size option labeled 'Custom for' plus your name.
Can I use a coupon on a custom order, and does the sale still apply?
Usually, yes: past custom quotes were already priced with the store sale running at the time, and that held for custom sizes too.
My budget is lower than your quote. What are my options?
When a custom cushion quote runs over budget, tell the workshop your number, and it may meet it, trim the quote or suggest a cheaper configuration.
Is that low floor sofa price for the whole sofa?
The lowest price on a floor sofa listing is for a single piece, such as one backrest or the fabric sample, not the whole sofa.
How much is a seat cushion with a matching back cushion?
A seat cushion and its matching back are priced separately, each by its own size, so select the closest sizes on the listing to see both, then order them together.
Does a thicker cushion cost more?
A thicker cushion costs only a little more within the usual 2-5 in (5-13 cm) range, where length and width drive the price and a thin cushion still takes the same fabric, labor and materials.
Is there a trade discount for designers ordering for a client?
Case by case: one interior designer was offered an extra trade discount, with better rates for ongoing work, while another designer ordering a single custom bench cushion for a client was told the…
Does the fabric I choose change the cushion price?
Usually not: custom cushions are priced mainly by size, so the same cushion costs the same in velvet or linen.
My size isn't in the dropdown. Which option do I pick to get the right price?
Choose the closest size option, or the one the workshop names for you, and write your exact dimensions in Personalization; that option's price is what you pay.
Will you hold the sale price if I order in a week or two?
A sale price isn't guaranteed to wait, because sales are the workshop's to set.
How do I get a price for replacement cushion covers?
Price replacement cushion covers on the cover-only listing: pick the size range for each piece and the price appears on screen.
Can I buy the floor sofa's metal support bars separately?
Yes, floor sofa metal support bars are sold separately, but only as a complete set of 4: one bar for each side and two for the back, each 20 in (51 cm) high.
Why is my checkout total different from the price you quoted me?
A checkout price different from your quote usually comes from how the order page displays it, not from a new price: quotes are in US dollars, a payment link can show the undiscounted figure first…
Is Klarna the only payment plan, or can I use Affirm or layaway?
Klarna is the installment plan at marketplace checkout, and the workshop's own website offers Shop Pay installments instead; Affirm isn't offered.
Do you give a discount when I order two or more cushions?
Usually, yes: multi-piece orders have been quoted as one set, below the sum of the listing prices, trapezoid pieces included.
How much does a custom cushion cost if my sizes are in centimeters?
A custom cushion measured in centimeters is priced exactly like one measured in inches: pick the size range on the listing that covers your measurements and the price appears, or send the sizes for…
Can I buy the teddy sofa ottoman alone, and what about delivery?
The teddy sofa ottoman, the leg rest, is sold on its own, and the single sofa, the sofa with ottoman and the corner sofa are separate variations.
Can I get one quote for several cushions in different sizes?
Send every size, quantity and fabric together, and the workshop quotes multiple custom cushions as one total, often a little below the sum of the listing prices.
How much does a custom-size floor cushion cost?
A custom floor cushion is priced by its size, so the quickest way to a real number is to send length, width, thickness and fabric for a quote.
How much cheaper is it to buy cushion covers only, without the foam?
Cushion covers without foam cost less than full cushions, but how much less depends on size.
What happens if my exact cushion size is bigger than the option I paid for?
If your written size is bigger than the option you paid for, production pauses until the size is confirmed, and a gap of about 3-5 in (8-13 cm) is simply absorbed.
How much is a custom cushion delivered to the UK, and how long does it take?
Custom cushion quotes for the UK come in US dollars, and checkout converts them to pounds at its own rate on the day.
That's more than I expected. Can you do a better price?
Often a little: custom cushion quotes have had some room, usually modest, over a couple of rounds.
Is the listed price for one floor cushion or the whole set?
A floor cushion price covers one piece or a set depending on the listing.
How much does a custom kitchen banquette or breakfast nook cushion cost?
A custom banquette cushion is priced by size on the listing, like any bench cushion, even on a very long run: a 21 × 138⅝ × 2 in (53 × 352 × 5 cm) seat with double piping went at the regular listing…
Why is a custom cushion more expensive than a mass-produced one?
Custom cushions cost more because each one is 100% handmade to order, with top-grade fabric, dense filling and double stitching.
My cushion is smaller than the size option. Do I pay for the bigger size?
When your cushion is smaller than the size option, payment is matched to the size you write, so you aren't overcharged.
How much does a custom size bench cushion cost?
A custom bench cushion's cost is set mainly by its length times its width, plus the thickness you pick.
Can I pay for my cushions or sofa in installments?
Yes: you can split the payment into installments with Klarna at marketplace checkout, and 18- and 24-month plans were shown on the teddy floor sofa.
Your website is cheaper. Can you price match it on the marketplace?
Usually not: marketplace commissions keep the marketplace price above the workshop's own website price for the same sofa.
What do you need from me to give a custom cushion quote?
For a custom cushion quote, send the exact length × width × thickness, the fabric or listing you like, and, for any shape that isn't a rectangle, a drawing with every side measured.
How much is a custom daybed or twin-size floor mattress cushion?
A custom daybed cushion is quoted by its size, and standard mattress sizes are fine: twin (38 × 73 in), twin XL (38 × 80 in) and a UK double, about 53 × 75 in (135 × 190 cm), have all been made.
Do you offer any discounts or sales on custom cushions?
Custom cushion discounts do happen, and the most reliable one is a set price for several pieces ordered together.
Why does an angled or rounded-corner cushion cost more than a rectangle?
An angled or rounded-corner cushion costs more than a rectangle because of labor, not fabric: every piece is cut and sewn by hand, and angles and curves take much longer.
The sale ended just before I checked out. Can I still get the sale price?
Often, yes: a missed sale price has been saved by switching the expired sale back on, sending a custom order link at the sale price, holding the price for a few days, or refunding the difference…
Do you take offers, or is there a discount code for the teddy floor sofa?
Yes, within limits: offers on the teddy floor sofa have been accepted when close to the listed price, and low offers far below it were declined.
Can you make cushions or covers for a Barcelona-style chair, and what does it cost?
Yes, Barcelona-style seat and back cushions can be made to order, but they are a pricier, unlisted model because of the chair's intricate design and detailed craftsmanship.
Changing an order 22
Can I change the size or thickness after I've ordered?
Yes, you can change a cushion's size or thickness after ordering, as long as production hasn't started and the fabric hasn't been cut.
I ordered only the backrest instead of the whole floor sofa. Can you fix it?
Yes: when an order holds only a backrest, the workshop messages you to confirm before making it, and if it was a mistake it cancels and refunds so you can buy the full floor sofa.
My order note asks for a different size than I paid for. What happens now?
Nothing is cut until your personalization note and your payment agree: the shop checks every order before production.
Will you double-check my order details with me before you make it?
Yes, the workshop checks every custom order and holds it when something is unclear or mismatched: two sizes in a one-cushion order, a missing fabric code or dimensions, or pieces that should match…
Can you hold my order until I'm ready?
Yes, you can put a custom cushion order on hold: production pauses while you decide on a color, and an order already in production can wait for final measurements, which are updated before the…
Can I buy just the daybed cover and back cushions, without bolsters or armrests?
Yes, you can order a daybed cover with back cushions only: choose the 'mattress cover with backrests' option, which leaves out the round bolsters.
I picked the wrong fabric or piping color. Do I have to cancel my order?
No, you don't need to cancel: before production starts, message the new body fabric code and piping code and the workshop updates the order, with no refund or reorder.
I just ordered my floor sofa in the wrong color. Can I still change it?
Usually yes: a floor sofa color can be changed after ordering right up until it ships.
Can I buy replacement metal bars for my modular floor sofa?
Yes, if you own the sofa: a replacement set of metal bars, 4 per sofa and priced per sofa, is sold to owners through a private link.
I ordered twice by accident. How do I get the duplicate refunded?
Message the shop as soon as you notice a duplicate order: it cancels the extra one, ships the other as normal and refunds the second payment.
Buyer questions
- A common question
How do I order the tufted French mattress style in a custom size?
The workshop's answerOrder through the tufted (French mattress) listing, select the size closest to yours, and type the exact measurements and fabric color in Personalization; the color dropdown may be disabled. If your size is far from any option, message first.
The full answer: How much is a custom tufted bench or window seat cushion?
- A common question
What would an outdoor bench cushion with a matching back cost?
The workshop's answerIn outdoor fabric, a 32 x 84 x 5 in (81 x 213 x 13 cm) bench cushion and an 8 x 84 x 4 in (20 x 213 x 10 cm) back were quoted separately, the back at roughly two-thirds of the seat. Check both by selecting the closest sizes on the listing.
The full answer: How much is a seat cushion with a matching back cushion?
- A common question
Can I buy the metal support bars separately, and what's included?
The workshop's answerYes, but only as a set of four: one for each side and two for the back, each 20 in (51 cm) high. In one exchange the set price came down after some back-and-forth; if you need several sets, say how many in your first message.
The full answer: Can I buy the floor sofa's metal support bars separately?