The Cutting Table
The Cutting Table, page 15
Each answer starts from one question buyers ask again and again, then gives the short version, the workshop's reasoning, other ways the question is put and the follow-ups buyers ask next.
765 answers · 28 topics
Returns & remakes (continued) 28
Can I return an unopened cushion I don't need?
Yes, an unused cushion in its original packaging can be returned, as long as you arrange and pay the return shipping yourself.
I picked the wrong color by mistake. Can you make it again in the right one?
Yes, a cushion ordered in the wrong color can be made again in the right one.
My cushion color looks different from the swatch. Was it the wrong fabric?
Not necessarily: the workshop first checks its production records to confirm your exact fabric code, because screens, chart scans and indoor light shift how fabric looks.
What's the return policy on the modular sofa if it doesn't work for us?
If your modular floor sofa arrives damaged, lost or not as described, photograph it on arrival and get the workshop's answer in writing.
My sofa covers came in the wrong color. Do I have to send them back?
In past cases, wrong-color sofa covers rarely had to go back when the color mistake was the workshop's.
Something in my cushion order arrived damaged, missing or wrong. What happens now?
If your cushion order arrived damaged, missing a piece or with the wrong items, photograph it and message the workshop the day the box opens.
Where do I send a cushion return from the US?
US buyers send cushion returns to a US return address the workshop gives them, so message for the current address before you ship.
Where do I send a cushion return, and is there a US address?
US buyers send cushion returns to a US return address that the workshop provides, so ask for the current address before you ship.
My sofa cushions lost their shape or never fully expanded. Will you replace them?
Sofa cushions that lose their shape within weeks or never fully expand are worth reporting to the workshop, with how many cushions are affected and when the box was opened.
My custom cushion doesn't fit my space. Can I return it?
Yes, a custom cushion that doesn't fit can be returned, but if it was made to the size you ordered, the return shipping is on you.
My cushion arrived the wrong size. Will you remake it?
A cushion that arrives the wrong size starts with one photo: a tape measure along the full length, sent to the workshop with your ordered size.
The metal bars on my new modular sofa look rusty. Are they defective?
Usually not: marks on brand-new modular sofa bars are most often dust or production residue that was never wiped off, so wipe them with a cloth first.
Can I return a custom made cushion or cover?
Often, yes: a custom made cushion can come back, but who pays depends on why it comes back.
I ordered by mistake. Can I cancel and get my money back?
Yes, a custom cushion order placed by mistake can be canceled and refunded as long as production hasn't started, so write to the workshop the same day.
I measured wrong and ordered the wrong size. What are my options?
If you ordered the wrong size cushion, tell the workshop before production, while the size can still be changed or the order canceled.
A tufting button fell off my floor cushion. How do I fix it?
Sew it back on with the spare buttons that come with your order, stitching straight through the floor cushion so the thread catches the matching button on the other side.
My sofa's metal bars arrived bent or peeling. Can you replace them?
Bent, peeling or badly fitting metal bars on a modular floor sofa start with a photo or a video sent to the workshop the day you spot them.
A cover arrived torn, stained or with a hole. Will you replace it?
A cushion cover that arrives torn, stained or with a hole needs two sets of photos, the damage and the packaging, sent to the workshop with the name of the piece.
Bulk & commercial orders 13
Can you put my company name and tax number on the invoice?
The invoice can carry your company or organization name, billing address and tax or VAT number: ask, and the workshop issues a new invoice or amends the existing one for your accounts.
What foam density and fabric rating do you use for commercial seating?
Commercial seating cushions are made with about 2.0 lb/ft³ (32 kg/m³) high-density foam as standard, at no extra cost, which is firmer and holds its shape longer than the about 1.75 lb/ft³ (28…
Do you give a discount if I order several cushions at once?
Usually, yes: several cushions ordered together have been quoted at one package price instead of the sum of the single listings.
Can you quote my whole set of outdoor cushions as one bundle?
Yes: send a plan or list with the size of every piece, and the workshop prices the whole outdoor set as one bundle, below the sum of the individual pieces.
I'm an interior designer. Do you offer a trade discount on cushions?
There's no formal trade program with a fixed rate; designer pricing is agreed per project, usually in direct messages.
Do you make bench cushions for clinics, offices, schools or public buildings?
Yes: the workshop makes custom bench cushions for clinics, offices, early-learning classrooms and public buildings.
Can my furniture store buy teddy sofas in bulk?
Yes, a furniture store can buy teddy sofas in bulk or on a regular basis: the workshop is the manufacturer and agrees trade terms directly.
Is there a discount if I buy two or three?
Often, yes: buying two or three cushions or sofa pieces on one order has usually lowered the price.
Do you do bulk pricing for 10 or more of the same cushion?
Bulk orders of 10 or more identical cushions get their own quote, and the more alike the pieces, the bigger the saving.
How long does a bulk cushion order take, and can you rush it?
A bulk custom cushion order is made to order with no stock on the shelf, so there's no rush lane.
Do you sell custom cushions wholesale, and is there a minimum order?
There is no wholesale tier and no minimum order: every buyer pays the same producer price per piece, whether the order is one cushion or thirty.
Can you make banquette or booth cushions for a restaurant or client project?
Yes: custom restaurant booth and banquette cushions are made for commercial and client projects.
Can you make floor sofa sets in bulk for my cafe, shop or event business?
Yes, floor sofa sets can be made in bulk for a cafe, shop, catering business or playroom, in custom sizes, and multi-set orders are priced per project.
Everything else 34
Where are the cushions made, and do you actually make them yourselves?
The cushions are made in the workshop's own atelier, cut and sewn by hand to each order rather than bought in from another factory.
Can I buy extra fabric by the meter to match my cushions?
Extra fabric can be bought by the meter to match your cushions: tell the shop how many meters you need, for example of linen L-07 to upholster matching chairs.
Can I sleep on the cushion or use it as a mattress?
A floor or bench cushion can be used as a mattress, and many buyers sleep on the corduroy and high-density foam cushions, on a cot or as a floor bed.
Can I email, WhatsApp, call or video call you instead of sending messages?
No, there are no phone or video calls; all communication runs through marketplace messages, which the shop answers quickly, much like a live chat.
The teddy sofa listing disappeared. Can I still buy it?
Yes, you can still buy the teddy floor sofa when its listing disappears or shows sold out.
The metal bars on my teddy sofa arrived with rust-looking spots. Are they rusty?
No, the spots on new teddy sofa bars are oxide residue left from production, not rust, and a wipe with a cloth usually removes them.
Do you make slipcovers, headboards, bed frames or tablecloths?
No, the workshop makes foam cushions and covers only, not fitted slipcovers with skirts for upholstered chairs, rigid headboard panels, bed frames, tablecloths or canopies.
Why was my order canceled or my card declined, and what should I do?
An order is usually canceled because your bank declined or blocked the payment, sometimes flagging it as suspected fraud, and a declined payment makes the marketplace cancel the order automatically.
Can I choose where the cushion handle goes, or leave it off?
Yes, a cushion can be made without a handle: floor and window-seat cushions come with one carry handle on one side as standard, but you can choose which side it goes on, add handles on both sides or…
Which option gets the whole teddy sofa in the main photo, and are the backrests included?
'Sofa only' is the complete teddy sofa: 2 seat cushions, 2 L-shaped backrests and the metal support bars. 'Sofa with ottoman' is the set in the main listing photo, adding a foldable ottoman that…
How do I put the floor sofa's metal bars together when no instructions came?
Twist and push each metal bar into the next until the small spring dots click into the holes.
Can I get an invoice for my custom cushion order?
Yes, you can get a PDF invoice for your marketplace order: once the order is placed, ask in marketplace messages and the shop creates the invoice and attaches it in that conversation.
Two tufting buttons came off my cushion. What do I do with the string?
Sew the tufting button back on with one of the spare buttons included in every order.
Is there a showroom where I can try the floor sofa before ordering?
No, there is no showroom or stockist where you can see or try the floor sofa.
Do you sell the bench, platform or frame too, or just the cushion?
Only the cushion is sold: the workshop makes cushions and pillows in any size and thickness, but no benches, platforms or frames, including frames for floor cushions.
Can I buy just the metal bars or frame without the sofa?
Not as a standalone product: the floor sofa's metal bars and frames aren't sold on their own, not even for DIY or art projects.
Is this the original designer teddy sofa or a copy?
The teddy floor sofa is neither the designer original nor a resale of it: it is the workshop's own production, sold under its own name and not connected to the brand it resembles.
The sofa bars won't lock or keep coming apart. Am I missing a piece?
Probably not: the teddy sofa bars fit, but they need more force than most people expect.
Is the website selling this floor sofa legit, and is it the same company as the marketplace shop?
Yes, the workshop's own website is legitimate: it sells the same floor sofas, made by the same makers, as the marketplace shop, so you can order from either.
Buyer questions
- A common question
The cushion is still sealed and I don't need it. Can I send it back?
The workshop's answerThe workshop first asks why, since most problems can be fixed directly. An unopened item can be returned, but you arrange and pay for the return shipping, and the parcel is your responsibility until it arrives. The refund is processed once it's back in good condition, so check the shipping cost first.
The full answer: Can I return an unopened cushion I don't need?
- A common question
I haven't opened the sofa, but it won't work in my space. How do returns work?
The workshop's answerYou arrange and pay for the return shipping yourself. The workshop gave a return address in the United States to send it to.
The full answer: Where do I send a cushion return, and is there a US address?
- A common question
I ordered the wrong thickness. What can I do?
The workshop's answerPlace a new order in the right size. When a buyer needed 2 in instead of 4 in, the workshop refunded part of the price on each order.
The full answer: I measured wrong and ordered the wrong size. What are my options?