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The Cutting Table · a checklist answer

Can I get an invoice for my custom cushion order?

Also asked as:Can I get an invoice?I need a receipt for my order.

Paper follows the cushion in this trade, not the other way around. Order first, then ask, and a PDF comes back in the same thread.

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The Elder of High Point · · Updated

Charcoal and white flecked box cushion with pale piping on a wooden storage bench in a tiled breakfast nookSave
A dark flecked cushion on a light wood storage bench forms one side of a small breakfast nook. A round table and two chairs complete it.

The quick answer

Yes, you can get a PDF invoice for your marketplace order: once the order is placed, ask in marketplace messages and the shop creates the invoice and attaches it in that conversation. It works for bookkeeping, and it can be made out to a specific billing address if you give one.

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Key facts

  • PDF invoices are available on request after ordering.
  • Invoices are sent as attachments in marketplace messages.
  • An invoice can be made out to a billing address you specify.
  • The PDF invoice works for bookkeeping.
  • Photos and drawings can be attached in the same conversation once the shop has replied.
  • The invoice shows the amount actually paid, after any discount.
  • Refunds go back to the original payment method, usually in about 2-10 days depending on the bank.

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Have Harlan’s workshop cut this for you

The best cushions I have known began with somebody asking one more question. Ask yours here. — Harlan

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

Four steps to a PDF invoice

  • Place the order first; the invoice is made after it.
  • Ask for it in marketplace messages, in the conversation about your order.
  • Write the billing address the invoice should carry.
  • Look for the PDF attached in that same thread.

Why the PDF invoice comes after the order

I've written receipts by hand on a shop counter for longer than most folks have owned a sofa, my friend, and the rule hasn't changed: the paper follows the work. Here the order comes first. Once it's placed, a message asking for an invoice is all it takes; the shop makes a PDF and attaches it right there in your marketplace conversation.

It serves for bookkeeping, and it can be made out to whatever billing address you name. Business or household, you get the same thing: a PDF you can file. A seam is a promise, and so is a straight record of what you bought.

Is the invoice for your own records, or for somebody else's desk?

While you're in the messages anyway

The same thread handles more than paper. Ask, and the shop sends real customer photos and videos, with someone sitting on a sofa for scale and close-ups of the details. If the marketplace wouldn't carry a photo on your first message, that's the marketplace, not you: attachments go through once the shop has replied.

Thinking about another piece? The quote Pattern lists what to send for a custom size, and the personalization note Pattern shows how to write your measurements so nobody guesses. Some fabrics can also be bought by the meter, up to 55 in (140 cm) wide; the fabric yardage Pattern helps you count it.

The invoice follows the order: place it, then ask in marketplace messages, and a PDF invoice arrives made out to the billing address you give.

Harlan
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Buyer questions

  1. A common question

    Could I have an invoice for my order?

    The workshop's answer

    Yes. Once the order is placed, let the shop know and it will create a PDF invoice and send it through marketplace messages.

  2. A common question

    I need an official invoice for my bookkeeping. Is that possible?

    The workshop's answer

    Yes. The shop attaches an invoice in marketplace messages on request.

  3. A common question

    Why won't the marketplace let me attach a photo to my first message?

    The workshop's answer

    The marketplace doesn't deliver attachments on a first message. Once the shop replies, you can attach photos and drawings in the same conversation; custom-shape listings also let you upload images at checkout.

  4. A common question

    Can I buy extra fabric to match my cushions?

    The workshop's answer

    Yes. Fabrics such as the linen can be bought by the meter, up to 55 in (140 cm) wide, to upholster matching chairs. For a throw, sew it onto a blanket or backing, as it's thin on its own.

Questions buyers ask next

Can I get the invoice before I pay for the order?

The invoice is created after the order is placed, not before. Once it's in, ask in marketplace messages and the PDF comes back attached in that conversation, ready to file or pass along.

Can the invoice show a billing address different from the shipping address?

Yes. Give the billing address you want on it when you ask, and the invoice is made out to that address. The cushions still ship to the delivery address on the order.

What format does the invoice come in?

A PDF, attached in your marketplace conversation with the shop. That makes it easy to save for bookkeeping or hand to whoever keeps your records, without waiting for anything to arrive by mail.