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The Cutting Table · a checklist answer

Can I email, WhatsApp, call or video call you instead of sending messages?

Also asked as:Can I email you the photos?Do you have WhatsApp?

Most people want a voice on the line. What helps more is a photo and three numbers.

Answered by

The Quiet Geometer of Seattle · · Updated

Teal-green velvet box cushion with mustard-gold piping on a black lacquered piano bench over herringbone oakSave
A slim teal velvet pad cut to the exact bench top; mustard piping on both seams echoes the warm oak parquet.

The quick answer

No, there are no phone or video calls; all communication runs through marketplace messages, which the shop answers quickly, much like a live chat. Once it has replied to your first message, attach photos, drawings and PDF or JPEG plans in the same conversation. If the app still refuses an upload, the shop has accepted drawings and photos by email or WhatsApp.

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Key facts

  • Communication is handled in marketplace messages.
  • Phone and video calls aren't offered.
  • Replies come fast, much like a live chat.
  • Photos and drawings can be attached once the shop has replied to the first message.
  • PDF and JPEG plans are accepted.
  • Email or WhatsApp has been used for photos and drawings when uploads failed.
  • Measurements can be sent in inches, down to the nearest ¼ in, or in cm.
  • A finished custom cushion can differ from the ordered size by about 0.5 to 1 in (1–2 cm), so write exact measurements down.
  • The standard seat and bench cushion thickness is 4 in (10 cm); name another in your message if you want it.
  • There is no showroom: close-up photos, videos and palm-sized swatches of about 4 x 4 to 6 x 6 in (10 x 10 to 15 x 15 cm) stand in for one.

Have it made

Have Hana’s workshop cut this for you

Measure once, slowly. Write the numbers here. The workshop will go over them with you. — Hana

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

What to send instead of a phone or video call

  1. Your question in words: size, fabric, thickness or price.
  2. Wait for the first reply. It usually comes quickly.
  3. Then attach photos of the space in the same conversation.
  4. Add a drawing with measurements. A PDF or JPEG plan is fine.
  5. Answer the reply. The shop guides you step by step.

What if a photo or PDF upload won't go through?

  • Try once more in the same conversation, after the shop's reply.
  • Still stuck? Say so in words. The shop has accepted drawings and photos by email or WhatsApp so it can review them and quote.
  • Keep those for files only. The conversation itself stays in messages.

Why a measured drawing beats a video call

A call feels faster. It rarely is. You describe a window seat, someone pictures it, and nobody writes anything down.

A photo and a measured drawing stay on the page. The shop can read them twice and answer with numbers you can keep. The quote checklist lists what belongs in that first message. A drawing of a custom shape or a paper template travels better than any description.

What would you point at, if you could turn the camera around?

Words fade. Measurements stay. Write them down.

A PDF or JPEG plan with measurements, attached after the shop's first reply, does more for a custom cushion quote than a phone call.

Hana Lindqvist
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Buyer questions

  1. A common question

    The app won't let me attach a photo. Can I email it, or just call?

    The workshop's answer

    Attachments only work after the shop has replied, so once it answers you can attach photos and drawings in the same conversation, with no email needed. The shop keeps questions in marketplace messages rather than moving to the phone.

  2. A common question

    My drawing won't upload. How else can I send it?

    The workshop's answer

    Try again in messages first. Otherwise the shop accepts drawings and photos by email or WhatsApp for a quicker review, and a PDF or JPEG plan works too.

  3. A common question

    Could we video call so I can show you what I need?

    The workshop's answer

    No. All communication happens in messages. Send the measurements and photos of the space there, and the shop guides you step by step.

  4. A common question

    Is there anyone I can talk to live about the cushions?

    The workshop's answer

    Everything runs through messages, but replies come quickly, so it works much like a live chat. Ask about sizes, fabrics, thickness or pricing there.

  5. A common question

    Can I see real customer photos or a video before I buy?

    The workshop's answer

    Yes. Ask in messages and the shop sends real customer photos, videos and reels, including someone sitting on the sofa for scale, or links to similar finished cushions.

Questions buyers ask next

What should a first message to a cushion maker include?

Enough to start: what you're making, for which piece of furniture, and the main measurements. Photos and drawings follow in the same conversation once the shop has replied, since attachments aren't delivered on a first message.

Can I get a photo of my cushion before it ships?

Usually, yes. Ask in messages and the shop photographs finished pieces before dispatch; custom shapes get measured final-check photos for your approval. It isn't guaranteed on the busiest days.

Which file types work for a cushion plan?

PDF and JPEG plans are both accepted. Attach them in the conversation after the shop's first reply. If the app refuses the file, say so, and the shop can take the file alone by email or WhatsApp.