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The Cutting Table · a common question

Can I return an unopened cushion I don't need?

Also asked as:If it's unopened, can I return it?I got a duplicate as a gift

Yes. And before you tape that box shut, here's the part nobody enjoys hearing: the ride home can cost more than half of what you paid.

Answered by

The Porch Keeper of Savannah · · Updated

The quick answer

Yes, an unused cushion in its original packaging can be returned, as long as you arrange and pay the return shipping yourself. The parcel is your responsibility until it reaches the workshop, and the refund follows once it arrives in good condition. Get a carrier quote first: for one cushion it has run past half the item price, so a partial refund may be offered instead.

Baby sitting on a mustard corduroy kids play sofa stacking wooden blocks, with one round pillow and two bolster armsSave
With one round pillow set aside, the seat becomes a stage for building blocks.

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Key facts

  • Unused items can be returned in their original packaging.
  • The buyer arranges and pays the return shipping.
  • The parcel is the buyer's responsibility until it reaches the workshop.
  • The refund is processed after the item arrives in good condition.
  • Return shipping for one cushion has cost more than half the item price.
  • A partial refund has sometimes been offered instead of a return.
  • If you change your mind right after ordering, write at once: changes and cancellation are possible before production starts.
  • The zippered-covers listing states its own return window.

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Have Rosa’s workshop cut this for you

Every good cushion I know started with a long porch chat. This is the short version: leave your number and the workshop will call. — Rosa

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

Yes, with three strings attached

An unopened cushion can go back. Three strings come with it.

You pay the way home. You arrange the return shipping yourself and cover the cost.

You own the trip. Until the parcel reaches the workshop it's your responsibility, so ship it tracked and keep the receipt.

The refund waits for the box. It's processed once the cushion arrives back unused, in its original packaging and in good condition.

Before any of that, the workshop will ask why. That isn't a stall. Most problems can be fixed directly, from a size worry to a color that reads wrong under a lamp, and the remakes and fixes Pattern shows what a fix looks like. So what's sending yours back?

Sending a sealed cushion back, step by step

  1. Say why first

    Write to the workshop and give the reason. A duplicate gift is a fine one. If it's a fixable problem, you may not need to ship anything.

  2. Price the trip

    Get quotes from more than one carrier before you commit. For a single cushion, quotes have come back at more than half the item price.

  3. Weigh a partial refund

    If the return costs that much, ask whether keeping the cushion with a partial refund makes more sense; buyers have been offered that before.

  4. Pack it as it came

    Keep the cushion unused and in its original packaging, then ship it tracked. The parcel stays yours to worry about until it arrives.

  5. Wait for the check-in

    The refund is processed once the cushion reaches the workshop in good condition.

A real project

Two carrier quotes for one cushion

A buyer in the US priced the return of a single cushion and got two carrier quotes back. Even the cheaper one was a big bite of what the cushion had cost.

That math is exactly why the workshop sometimes offers another road: keep the cushion and take a partial refund. No box, no tape, no line at the counter. It won't suit every case, but it's worth asking before you ship.

An unopened cushion can be returned in its original packaging, but the return shipping is yours and the refund waits until the box arrives in good condition.

Rosa
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Buyer questions

  1. A common question

    The cushion is still sealed and I don't need it. Can I send it back?

    The workshop's answer

    The workshop first asks why, since most problems can be fixed directly. An unopened item can be returned, but you arrange and pay for the return shipping, and the parcel is your responsibility until it arrives. The refund is processed once it's back in good condition, so check the shipping cost first.

  2. A common question

    What is your return policy on cushions?

    The workshop's answer

    Unused items can be returned in their original packaging, with the buyer paying return shipping. Because return shipping for a single cushion is costly, the workshop has sometimes offered a partial refund instead.

  3. A common question

    My cushion doesn't measure what I ordered. What do you need from me?

    The workshop's answer

    Wait 3-4 days for the foam to recover, then send tape-measure photos of the length, width and thickness. The workshop checks them against its production records to see whose error it was; in past cases its own errors were remade and ordering errors were charged at cost.

  4. A common question

    My sofa covers arrived in the wrong color. Do they have to go back?

    The workshop's answer

    Usually not. In past cases, after a well-lit photo, the workshop sent the correct covers and any missing bars, and buyers often kept the wrong set as a spare, sometimes free, sometimes at a discount.

Questions buyers ask next

Can I return a cushion I received twice as a gift?

Yes, if the duplicate is unused and still in its original packaging. The usual rules apply: you arrange and pay the shipping, the parcel is your responsibility in transit, and the refund follows once it arrives at the workshop in good condition.

When is the refund issued on a returned cushion?

Once the cushion reaches the workshop in good condition. Until then the parcel is the sender's responsibility, so a tracked service with a receipt is the sensible way to ship it, and it's worth keeping the tracking number until the refund lands.

Is keeping the cushion with a partial refund ever the better deal?

Often, for a single piece. Carrier quotes to send one cushion back have come to more than half the item price, which is why the workshop has sometimes offered a partial refund instead of taking the cushion back.