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The Cutting Table

The Cutting Table, page 16

Each answer starts from one question buyers ask again and again, then gives the short version, the workshop's reasoning, other ways the question is put and the follow-ups buyers ask next.

765 answers · 28 topics

Everything else (continued) 34

  1. What should you ask about a custom cushion or floor sofa warranty?

    Warranty terms for custom cushions and floor sofas come from the workshop, not from this site, so ask for them in writing before you order and keep that message.

    Harlan ·

  2. My payment says 'processing'. Is my order still going ahead?

    Yes, your order is still on: a 'processing' payment usually means your bank or card issuer is holding the charge, sometimes because it flagged a large furniture purchase.

    Harlan ·

  3. What are the small pillowcases in my sofa box? Is something missing?

    Nothing is missing: the small zippered pillowcases in your box are a free gift.

    Hana ·

  4. Why can't I attach a photo to my first message?

    You can't attach a photo to your first message because the marketplace blocks attachments until the shop has replied once.

    Rosa ·

  5. The listing says sold out. Can I still order my cushion?

    Yes, you can usually still order when a listing says sold out or quantity no longer available: the marketplace stock count ran low after many sales, but the cushion can still be made.

    Hana ·

  6. Why does Klarna still show an open invoice after my order was canceled?

    Once the shop has canceled your order, it is fully closed on the shop's side and nothing is owed, even if Klarna still shows an open invoice.

    Rosa ·

  7. Is the sofa fabric OEKO-TEX certified, and is it treated with flame retardants?

    The sofa and cushion fabrics come from a mill certified to OEKO-TEX Standard 100 (03.T.3239), and the certificate can be checked on the official OEKO-TEX site, which lists the manufacturer, scope…

    Rosa ·

  8. Can you make throw pillows to match my cushion or sofa?

    Yes, matching throw pillows are made in the same fabric as your bench cushion, floor cushion or sofa, in any size, as covers only or filled, with zippered covers that come off to wash.

    Hana ·

  9. Can you tuft my bench cushion with buttons, and add piping too?

    Yes, a bench cushion can be tufted with buttons free of charge, and tufting can be combined with piping.

    Harlan ·

  10. Can you make round, spherical or fringed decorative pillows?

    Yes for flat round pillows, made to size such as 20 in (51 cm) across; spherical, fringed and cord-edged pillows are checked with the production team case by case.

    Hana ·

  11. Will I get to see my custom cushion before it's shipped?

    Usually yes: ask in messages and the workshop photographs your finished custom cushion before it goes to the courier.

    Callum ·

  12. How many metal bars come with the floor sofa, and does it need assembly?

    A standard teddy floor sofa comes with 4 identical metal support bars: 2 for the sides and 2 for the back.

    Callum ·

  13. The gift pillowcases are a different color from my sofa. Is that a mistake?

    No, pillow covers in a different color from your sofa are not a mistake: the small pillowcases are a free gift, not part of the sofa order, so their color can differ from the sofa and from the…

    Hana ·

  14. Can I get the floor sofa bars in black, gold or a matte finish?

    No, the teddy floor sofa's metal bars come only in polished stainless steel, a chrome silver finish; black, gold, bronze and matte aren't offered.

    Rosa ·

  15. Can I see real customer photos or a video before I buy?

    Yes: ask in a message and the workshop sends real customer photos, videos and social media reels, including someone sitting on the floor sofa to show scale and how far the base cushion compresses.

    Nate ·

Buyer questions

  1. A common question

    Do the cushions come with any warranty?

    The workshop's answer

    The terms are the workshop's to state, so the useful move is knowing what to ask: how long they run, which faults count as manufacturing defects, whether bars and covers are included, and what it needs to see, usually a photo in messages. Keep the reply with your order confirmation.

    The full answer: What should you ask about a custom cushion or floor sofa warranty?

  2. A common question

    Can you make pillows in the same fabric as my bench cushion?

    The workshop's answer

    Yes, often, including mixed pairs: one pillow in deep olive with beige piping beside a smaller one in the bench fabric with olive piping. Send the details in one message and the workshop replies with the exact price and a payment link.

    The full answer: Can you make throw pillows to match my cushion or sofa?

  3. A common question

    Can you send real photos or a video of someone sitting on the sofa before I buy?

    The workshop's answer

    Yes. Extra photos in several colors were sent, along with a video and photos showing the base cushion while someone sits on it.

    The full answer: Can I see real customer photos or a video before I buy?