The Cutting Table · a common question
I ordered by mistake. Can I cancel and get my money back?
Also asked as:I accidentally placed an ordermy little daughter placed the order
Checkout buttons are small and porch evenings are long, neighbor. Most slips come undone just fine, as long as the cutting hasn't started.
The quick answer
Yes, a custom cushion order placed by mistake can be canceled and refunded as long as production hasn't started, so write to the workshop the same day. The refund goes back to your original payment method, not store credit; how soon it shows depends on your bank. Once a made-to-order cushion has been produced it normally can't be canceled, though a partial refund has been offered.
SaveKey facts
- Accidental orders can be canceled and refunded before production starts.
- When price or timing was the worry, the workshop has offered a discount, another model or a faster ship date first.
- Made-to-order items normally can't be canceled after production.
- One order that had already been produced ended with a partial refund.
- Refunds return to the original payment method, not store credit.
- How soon a refund shows depends on the bank and payment method.
- One order placed with the wrong options was canceled after 5 days without a reply.
Have it made
Have Rosa’s workshop cut this for you
Every good cushion I know started with a long porch chat. This is the short version: leave your number and the workshop will call. — Rosa
Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.
Where your order stands, and what happens next
| Situation | What the workshop does |
|---|---|
| Ordered by mistake, production not started | Yes Cancels and refunds it |
| Plans changed before production, such as a room remodel | Yes Cancels it |
| Price or timing is the real worry | Partly Has offered a discount, another model or a faster ship date first |
| Wrong options chosen, no reply for 5 days | Canceled the order in one past case |
| Cushion already produced | No Normally can't cancel; a partial refund has been offered |
The order a little one placed
A buyer wrote in, a little sheepish: their young daughter had placed the order. Kids and dogs are the real quality control, and this one tested the checkout button. The workshop canceled it and refunded it.
Another buyer had picked the fabric-swatch option believing it was the whole couch. Same answer, same refund, no hard feelings on either porch.
- What it taught
- Say so the same day; an unshipped mistake is the easiest kind to undo.
Why “made to order” changes the rules
Every cushion is cut for one home. Before production starts, an order is still a plan, and plans change: orders have been canceled for reasons as ordinary as a remodel. Once a cushion has been produced, it normally can't be canceled; in one such case the workshop gave a partial refund instead.
If price or timing is what's pinching, say so. And if all you want is a different color, a new zippered cover can be made at cost in the same measurements, as the Pattern on remakes for size or color explains. What made you want to cancel?
A made-to-order cushion ordered by mistake is canceled and refunded if production hasn't started; once it has been produced, it normally can't be canceled.
Rosa
Buyer questions
- A common question
I placed an order by mistake. Can you cancel it, and how do I get my money back?
The workshop's answerYes, as long as production hasn't started. The refund goes back automatically to the original payment method, not store credit, and how soon it shows depends on the bank.
- A common question
I ordered by accident. Is canceling possible?
The workshop's answerYes, before production starts. In one case price was part of the worry, so the workshop first offered a discount or a different model, and that buyer kept the order. Another order, placed with the wrong options, was canceled after 5 days without a reply.
- A common question
Can I cancel my custom order?
The workshop's answerBefore production starts, yes: when circumstances changed, such as a room remodel, orders were simply canceled. Items are made to order, so once produced they normally can't be canceled; in one such case a partial refund was offered.
- A common question
Can I cancel before it ships?
The workshop's answerYes, as long as production hasn't started; after that it normally can't be. If price or timing is the worry, the workshop may first offer a discount or a faster shipping date. The refund goes back to the original payment method automatically.
Questions buyers ask next
Could I get a new cover in another color instead of canceling?
Yes. Rather than a return, the workshop makes a new zippered cover in your chosen fabric at cost, in the same measurements. You keep the foam and swap covers.
What if the cushion arrives in the wrong size?
If the workshop got the size wrong, send a photo with a tape measure along the full edge and keep the piece until the workshop replies. In past cases only the parts that didn't fit were remade, or the buyer took a partial refund.
Can an unopened cushion go back?
Yes, unused items in original packaging can be returned. You arrange and pay for return shipping, the parcel is your responsibility until it arrives, and a partial refund may be offered instead.
