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The Cutting Table · a common question

My sofa cushions lost their shape or never fully expanded. Will you replace them?

Also asked as:It lost its shape and firmness.The cushions are beginning to bulge outward.

A floor sofa gets its hardest workout in the first month: movie nights, a cousin sleeping over, kids launching off the arm. When a seat gives up early, this is what to do next.

Answered by

The Porch Keeper of Savannah · · Updated

The quick answer

Sofa cushions that lose their shape within weeks or never fully expand are worth reporting to the workshop, with how many cushions are affected and when the box was opened. In past cases it sent replacement seats, sometimes without asking for a photo. The seats use firm 28-density foam (about 1.75 lb/ft³), and some relaxing of the fabric with daily use is normal.

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Key facts

  • Seat cushions use firm 28-density upholstery foam (about 1.75 lb/ft³).
  • Some relaxing of the fabric with daily use is normal.
  • Cushions that lost shape or didn't recover have been replaced in past cases; photos of the affected pieces start that conversation.
  • The workshop asks how many cushions are affected and when the box was opened.
  • Compressed foam can take up to a week to fully expand after unboxing.
  • In one case, two rising partial refunds were offered while the buyer kept the cushions.

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Swings sway, rockers rock, dogs circle three times. Tell the workshop what your seat goes through, and they will plan for it. — Rosa

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
Some relaxing of the fabric with daily use is normal.
Foam
Seat cushions use firm 28-density upholstery foam (about 1.75 lb/ft³).
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

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What to tell the workshop

  • How many seat cushions are affected
  • When the box was opened
  • What you see: bulging, softening within weeks, or still flat after a month
  • A photo if you have one, though it isn't always needed

Settling in, or giving up?

Kids and dogs are the real quality control, neighbor, and a floor sofa meets both in its first month. The seats are firm 28-density upholstery foam, and the fabric over them relaxes a little with daily use. That softening is normal.

What isn't normal: a cushion that bulges outward, loses its firmness within weeks, or stays flat a month after unboxing. Give a new cushion its first days to expand; the first 72 hours Pattern walks through it. After that, write in; in past cases replacement seats went out, firmer ones where needed. The modular floor sofas hub explains the rest of the set.

How long ago did you open the box?

A real project

The set that got two chances

One buyer wrote in two weeks after a floor sofa arrived: the seats had lost their shape and firmness. The workshop sent a full set of firmer replacement seat cushions at its own cost and promised a refund if they didn't work.

They still weren't right for that household. The workshop offered a 30% partial refund, then 50%, and the buyer kept the cushions.

Floor sofa seat cushions that bulge or go soft within weeks are worth reporting; some relaxing of the fabric with daily use is normal.

Rosa
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Buyer questions

  1. A common question

    One seat cushion never fully expanded and still feels stuck after a month. Can it be replaced?

    The workshop's answer

    Yes. The workshop asked how many cushions were affected and how long ago the box was opened, then sent a replacement seat cushion without asking for a photo.

  2. A common question

    Some cushions are still flatter than others after unboxing. What should I do first?

    The workshop's answer

    Wait: compressed foam can take up to a week to fully expand. Take the cover off, then shake and stretch the foam. If a piece is still flat after several days, send photos for replacement foam or filling.

  3. A common question

    A piece wore out after about a year. Can I get a replacement part?

    The workshop's answer

    When cushions wore early, the workshop has sent replacement covers, inserts or panels, with the buyer paying only the shipping. Send photos and say which piece is affected.

Questions buyers ask next

How long does a refund take to show up?

It depends mostly on your bank: a refund goes back to the original payment method and posts on your bank's schedule once it is issued, so ask the workshop to confirm in writing when it was sent. Partial refunds have been offered as goodwill when replacement cushions still didn't satisfy.

Will replacement cushions be firmer than the originals?

Where needed, yes. When a first set lost its firmness within weeks, firmer seat cushions were sent as the replacement. The standard seat is firm 28-density upholstery foam.

Is a bit of softening in the first months a defect?

Not by itself. Some relaxing of the fabric with daily use is normal. Bulging, losing firmness within weeks, or staying flat after a month is what to photograph and report.