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The Cutting Table · a common question

Can I change the size or thickness after I've ordered?

Also asked as:I ordered 3 inch but need 2 inchI made a mistake in the dimensions

Wrong number on the order form? It happens to the best of us, me included. The fix is simple as long as the scissors haven't moved.

Answered by

The Piping Queen of Newport · · Updated

The quick answer

Yes, you can change a cushion's size or thickness after ordering, as long as production hasn't started and the fabric hasn't been cut. Message the corrected measurements or sketch; the workshop updates the order, pauses production if needed, and confirms the new specification in writing. Changes that don't alter the price cost nothing.

Slate gray chenille seat cushions and a long back cushion on a low oak platform sofa with a monstera and cream knit throwSave
Slate chenille seats and a full-width back make a low oak sofa; a folded knit throw and a monstera stop the gray feeling heavy.

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Key facts

  • Size and thickness changes are accepted until production starts.
  • No changes are possible once the fabric has been cut.
  • Production can be paused while you send a new sketch or size.
  • The workshop sends back the updated specification; check it line by line.
  • Changes are free when the price doesn't change.
  • Ties on all four corners have been added after ordering.
  • A missed post-purchase change led to a remake that took 5-6 extra days.

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Have Maggie’s workshop cut this for you

Have the tape measure handy when they call. Old cushions shrink and sag; the seat underneath does not. — Maggie

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
No changes are possible once the fabric has been cut.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

The deadline is the first cut

The rule is short: until the fabric is cut, the order is still paper. Message the corrected measurements, thickness or sketch, and the workshop updates the order, tells the tailor right away and pauses production if it has to. You get the new specification back to check. If the price doesn't change, neither does your bill.

I've miswritten a length myself, so no judgment here. But I learned to measure the bench, not the cushion you used to have. Run the tape again before you send the correction: length, depth and thickness, in inches. Cushion measurements explained walks through all three, and how to measure a bench covers the rest.

Then read the confirmation, dear. One size update was once missed and the cushion was made at the original size. The workshop offered a remake, which took 5-6 extra days. A second look at the confirmation would have caught it. If it does go wrong, remakes for a wrong size or color explains what happens next.

Changes that went through after checkout

What changedFromTo
Thickness3 in2 in
A seat dimension24 1/2 in24 in
DepthAs ordered19.75 in, corrected
Outdoor cushion45 x 39 in52 x 28 in, no price difference
Floor sofaStandard 39 x 79 in78 x 36 x 14 in
TiesNoneAll four corners

Changing a size without a mix-up

  1. Write the moment you notice

    Changes are only possible before the fabric is cut, so every hour counts.

  2. Send the whole corrected spec

    Give length, depth and thickness, not just the one number that changed. For beveled or shaped seats, add a sketch.

  3. Wait for the confirmation

    The workshop sends back the new specification. Check it line by line.

  4. Settle any difference

    If the new size is bigger, pay the difference through a payment link; if it's smaller, the difference comes back to you.

A cushion's size or thickness can change after checkout until the fabric is cut; one missed change meant a remake and 5-6 extra days.

Maggie
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Buyer questions

  1. A common question

    Can I change the thickness or size after I've placed the order?

    The workshop's answer

    Yes, before production. Thickness from 3 in to 2 in, a size from 24 1/2 in to 24 in, and swapped sample codes have all been updated at no charge. Message as early as you can.

  2. A common question

    I sent the wrong dimensions. Can you change them?

    The workshop's answer

    Yes, as long as the fabric hasn't been cut. An outdoor order was updated from 45 x 39 in to 52 x 28 in with no price difference.

  3. A common question

    Can I add ties or correct a size after ordering?

    The workshop's answer

    Yes, as long as production hasn't moved ahead. A cushion was corrected from 18 x 47.25 in to 15.5 x 47 in (46 x 120 cm to 39.5 x 119.5 cm), and ties were added on all four corners. Addresses and phone numbers can also be updated if you message quickly.

  4. A common question

    Can you hold production while I redraw a corner?

    The workshop's answer

    Yes. The workshop pauses production if needed, for example while waiting for a new corner sketch, and has also changed a thickness to 2 in and resized a cushion to 35.5 x 35.5 in (90 x 90 cm).

  5. A common question

    I ordered the wrong size. Do I pay more if the right one is bigger?

    The workshop's answer

    There's no need to cancel. Before production the cushion is made at the right size: you pay only the difference through a payment link if it's bigger, or get the difference back if it's smaller.

Questions buyers ask next

Can I cancel a custom-size cushion once it's in production?

Not with a guaranteed full refund. Changes and cancellation are possible before production starts; once a custom piece is in production it is made only for you. In past cases the workshop refunded part of the price, minus material and production costs, or held the order to ship later instead. Ask the workshop what applies to yours.

Can the workshop wait until I have final measurements?

Often, yes: production has been paused while a buyer confirmed a color or sent final measurements, and shipping has been held until a buyer moved. Measurements can be updated any time before the fabric is cut.

I picked the wrong color for my floor sofa. Is it too late?

Usually not, until the sofa ships. Send the exact color name or number from the chart and the workshop checks with production. If it's already packed, it ships as ordered, and extra covers are the fix.