The Cutting Table · compared on the table
I ordered twice by accident. How do I get the duplicate refunded?
Also asked as:I accidentally placed the order twiceMy phone charged me twice
A double tap, a phone that hiccuped, and now two identical cushions are on order. The fix is quick if you are.
SaveThe quick answer
Message the shop as soon as you notice a duplicate order: it cancels the extra one, ships the other as normal and refunds the second payment. The refund usually shows within a few business days, depending on your bank, because the marketplace processes payments. Cancellation works before production starts, so write early; once both custom orders had been made, one shipped and half the other's price was refunded.
What happens, depending on when you write
| When you notice | What the workshop does | Money back |
|---|---|---|
| Right after ordering | Cancels the duplicate, ships the other | The duplicate, in full |
| Later, but before production starts | Cancels the duplicate on request | The duplicate, in full, a few business days to show |
| Both custom orders already made | In one case, shipped one order | In that case, half the price of the other |
| After the order has shipped | Can't cancel it | Not through a cancellation |
Key facts
- Duplicate orders are canceled on request and refunded.
- The other order ships as normal.
- Refunds appear within a few business days, depending on the bank.
- Payments and refunds are processed by the marketplace.
- Cancellation is possible before production starts; the sooner you write, the simpler it is.
- In one case where duplicate custom orders had already been produced, one shipped and half the price of the other was refunded.
Have it made
Have Maggie’s workshop cut this for you
I once cut a lovely cushion two inches short, and I have not forgotten it. That is why the workshop goes over your measurements with you on the phone. — Maggie
Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.
A true duplicate, or a change of heart?
| A true duplicate | An order you'd rather not keep | |
|---|---|---|
| What to write | “I ordered twice, please cancel one.” | “I'd like to cancel.” |
| First reply | The extra order is canceled | A different fabric, color or size may be offered first |
| Refund | The duplicate, in full | Depends on whether production has started |
Why the money takes a few days to come home
The shop cancels; the marketplace handles the payment and sends it back; your bank posts it on its own schedule. Three hands, so a few business days. I once paid a supplier twice for the same spool of welt cord and refreshed my bank app like a nervous hen. It arrived. Yours will too, dear.
If the duplicate was really a second thought about size or color, say so in the same message. A custom cushion remake or a corrected personalization note may be all you need. Did two confirmations land in your inbox, or only one charge on your card?
When two identical custom cushion orders were already made, the shop shipped one and refunded half the price of the other.
Margaret Holloway
Buyer questions
- A common question
I placed my order twice by mistake. Can you cancel one?
The workshop's answerYes. The duplicate is canceled and refunded, usually showing within a few business days depending on your bank. Write as soon as you notice, before production starts.
- A common question
I was charged twice. How do I get the duplicate back?
The workshop's answerThe duplicate is canceled and the other order ships. The refund can take a few days, because the marketplace processes the payment and the refund.
- A common question
I ordered the wrong size. Do I pay extra for a bigger one?
The workshop's answerNo need to cancel. Before production it's remade at the right size: you pay the difference through a payment link if it's bigger, or get the difference back if it's smaller.
- A common question
Can I change the size instead of canceling the order?
The workshop's answerUsually, if you catch it before production starts and the fabric is cut. Message the new measurements; the order is updated and confirmed in writing, and a change that doesn't alter the price costs nothing.
Questions buyers ask next
Does canceling the duplicate hold up the order I'm keeping?
No. The order you're keeping ships as normal; only the duplicate is canceled. If you want a different fabric, size or color on the one you keep, say so in the same message, before production starts.
Is any money refunded if both duplicate cushions were already sewn?
Partly, in one case: when duplicate custom orders had already been produced, the shop shipped one and refunded half the price of the other. Writing early is what keeps the refund whole.
Why hasn't the duplicate refund reached my card yet?
The marketplace processes payments and refunds, and your bank posts the credit on its own schedule. Most show within a few business days; if yours hasn't, ask the shop for the refund confirmation to show your bank.
