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The Cutting Table · a question, worked through

I placed an order by accident. Can you cancel it?

Fingers slip, sale timers tick, and suddenly there's a cushion on order. Canceling is simple; the one question you'll be asked first is worth a minute.

Answered by

The Piping Queen of Newport · · Updated

Pinned by Maggie

The quick answer

Usually, yes: a cushion order placed by accident can be canceled and refunded if you write before production starts, and the refund can take a few days to appear. The workshop usually asks why first, then offers a custom size or color if fit was the worry, or a small discount or later ship date if price was. Say you still want to cancel, and it cancels.

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Key facts

  • Accidental orders can be canceled and refunded before production starts, so write the same day you notice.
  • A refund goes back to the original payment method and can take a few days to show, depending on the bank.
  • Before canceling, the workshop asks the reason and may offer a custom size or color.
  • If size is the worry, it may check your space measurements.
  • A small discount or a later ship date has been offered to keep an order.
  • If you still want to cancel, it cancels on request.
  • Once a custom piece is in production, some orders have been refunded only in part.

Have it made

Have Maggie’s workshop cut this for you

I once cut a lovely cushion two inches short, and I have not forgotten it. That is why the workshop goes over your measurements with you on the phone. — Maggie

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

How the conversation usually runs

  1. You: “I pressed order too soon.”

    Write as soon as you notice. An order can be canceled before production starts.

  2. The workshop: “What went wrong?”

    Size, color, space or price. Your answer decides the next step.

  3. If it's size or color

    A custom size or color is offered, and your space may be measured first.

  4. If it's price

    A small discount or a later ship date may be offered.

  5. You: “Please cancel anyway.”

    It's canceled on request, and the refund follows.

Why you get a question before a refund

Sometimes an “accident” is really a cushion that felt too big for the space, or a color that looked different at midnight. Both are fixable: a custom size that isn't on the menu can be made, and your length, depth and thickness checked against the room. Standard thickness runs 2 to 5 in, so a cushion that felt bulky can simply be ordered thinner. If the answer is still no, the order is canceled.

A real project

Canceled after production had started

A buyer wrote to the workshop wanting out of an order already in production. The workshop offered 5% off to keep it and asked for the space measurements. The buyer still wanted out, and the order was canceled and refunded.

That was one case, not a rule. Other custom orders already in production were refunded only in part.

Asked to cancel an accidental cushion order, the workshop first asks why: if the worry is size or color, a custom size or color is offered instead.

Maggie
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Buyer questions

  1. A common question

    I ordered by mistake, or picked the wrong size. Can you cancel?

    The workshop's answer

    First you'll be asked whether color or size is the problem, since a special size or color can be made instead. If you still want to cancel, it's canceled and refunded.

  2. A common question

    How long does the refund take after canceling an accidental order?

    The workshop's answer

    Orders canceled before production starts are refunded, and the refund can take a few days to show. If the reason was size, a custom size is offered first.

  3. A common question

    Can I add another cushion after I've already ordered?

    The workshop's answer

    Once production has started, place a separate order for extras. To upgrade to a full set without paying shipping twice, reorder and the first order is canceled, or pay the difference through a custom link.

Questions buyers ask next

Is there a charge for canceling a mistaken order?

Before production starts, an accidental order is canceled and refunded. Once a custom piece is in production it is made only for you, and some of those orders have been refunded only in part.

What if I rushed because a sale timer was running out?

Say so. If price or timing pushed you, a small discount or a later ship date may be offered; if you'd rather not keep the order, it is canceled on request before production starts.

Can I switch to a different size instead of canceling?

Yes, that is usually the first offer. A custom size or color can be made, and your space measurements may be checked first so the replacement actually fits.