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The Cutting Table · a checklist answer

Can I use a coupon on a custom order, and does the sale still apply?

Also asked as:Does the 40% come off this custom price?Would the sale apply to a custom size?

Folks ask about a coupon on a custom order as if the sale stopped at the standard sizes. It doesn't, and that is most of the story.

Answered by

The Elder of High Point · · Updated

Brown and white cowhide-print box cushion on a white bench beside cube shelves, a wooden lamp and pinned botanical artSave
A chocolate cowhide print makes a simple white bench feel like a reading seat, with books and a lamp within arm's reach.

The quick answer

Usually, yes: past custom quotes were already priced with the store sale running at the time, and that held for custom sizes too. A coupon didn't stack on top, because two discounts weren't combined. Forgot a valid code on a regular listing order? In past cases the buyer sent the code and the discount was refunded without canceling. Ask the workshop before you pay.

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Key facts

  • Past custom quotes already included the store sale running at the time.
  • The sale has applied to custom sizes too.
  • Two discounts have not been combined.
  • Custom order links are priced net; an order placed on one with a code may fail and should be placed again without it.
  • A forgotten code on a listing order has been refunded without canceling.
  • A 'come back' code sent after a purchase has been for the next order only.
  • When a payment failed, the discount was reapplied.

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Have Harlan’s workshop cut this for you

The best cushions I have known began with somebody asking one more question. Ask yours here. — Harlan

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

Coupon and sale checks before you pay for a custom cushion

  • Read a custom quote as the sale price already; in past quotes the store sale was built in.
  • Ask whether the running sale covers your custom size; in past cases it did.
  • Pick one discount: two haven't been combined, and the built-in sale has usually been the better one.
  • Place a custom-link order with no code; with one, it may fail and need placing again.
  • Keep a 'come back' code for your next order.
  • If a payment fails, ask for the discount to be reapplied.

Why a custom quote is a net price

A custom quote is written like a finished seam: everything is already inside it. The workshop prices your size, fabric and options, takes off whatever sale is running across the store, and sends you that number. A coupon laid on top has nothing left to open.

Sales come and go, deeper at some times than others. When one buyer missed a sale, the workshop reactivated it so they could still buy at the earlier price. Buy the cushion once, cry once, and ask before you pay.

Pricing a bench cushion? Send what the quote Pattern lists, and for sizes off the menu read ordering a custom size. Which cushion are you pricing this week, my friend?

Forgot the code on a regular order

  1. Leave the order alone

    No need to cancel and place it again.

  2. Send the code

    Message the workshop with the valid code you meant to enter.

  3. Watch for the refund

    In past cases the discount amount came back to the buyer directly.

A forgotten discount code on a regular listing order needed no cancellation: the buyer sent the code and the discount amount was refunded directly.

Harlan Pruitt
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Buyer questions

  1. A common question

    I forgot to apply my discount code. Do I have to cancel and order again?

    The workshop's answer

    No. In past cases the buyer sent the code and the discount was refunded directly. Custom order links are the exception: they're priced net, and an order placed on one with a code may fail and need placing again without it.

  2. A common question

    Does the 40% sale count on my custom quote, and can I add another code on top?

    The workshop's answer

    That buyer's quote already included the running sale. Two discounts weren't combined, so it was one or the other, and the built-in sale was the better pick.

  3. A common question

    Does the sale cover custom sizes, and how do the codes work?

    The workshop's answer

    In past cases, yes: the sale covered custom sizes, and when a payment failed the discount was reapplied. A 'come back' code sent after a purchase was for the next order, not the current one.

  4. A common question

    My budget is below your quote. Is there any room?

    The workshop's answer

    Share the budget. In past cases the workshop met it, trimmed the quote, or suggested a shorter length or seats without backrests.

Questions buyers ask next

My cushion is smaller than the nearest size option. Do I pay for the bigger size?

Not necessarily. Below the smallest option, past buyers ordered that option and the workshop refunded the difference to the quote for their size, and a few inches shorter has sometimes earned a small partial refund. Write your exact size and ask before you order.

Are first-time buyers ever offered a lower price?

Sometimes. The workshop has offered some first orders a lower price, close to cost. It isn't a published code, so mention that it's your first order when you ask for the quote.

How often do store sales come around?

Periodically, and the depth changes from sale to sale, so this site doesn't quote a figure. Whatever sale was running when a past quote was written was already inside its number.