CushionGuide
Get a quote

The Cutting Table · compared on the table

Will you double-check my order details with me before you make it?

Also asked as:Check to make sure I did it correctlyMake sure you understand the width and length

Right, then. Nothing gets cut on a guess. Here is what makes the workshop stop, and what it asks you before the scissors come out.

Answered by

The Piping Queen of Newport · · Updated

Cream velvet floor sofa with deep navy ends in a pale gray room with a brass sculptural floor lamp and framed line artSave
Navy velvet and a brass lamp give the modular floor sofa a more tailored, evening look.

The quick answer

Yes, the workshop checks every custom order and holds it when something is unclear or mismatched: two sizes in a one-cushion order, a missing fabric code or dimensions, or pieces that should match but don't. Final sizes, thickness and colors are sent for your approval, and production starts only after you confirm. A photo of the finished piece is available before dispatch.

Get a quote

What makes the workshop stop, and what happens next

What's in the orderWhat the workshop doesWhat you do
Two sizes written for a one-cushion orderHolds the order and asks which size is rightReply with one size: length x depth x thickness
No fabric code, or dimensions left out of the notesAsks for the missing detail before cuttingSend the code or the numbers
Related orders with different fabric, thickness or non-slip choicesFlags the mismatchConfirm which choice they should share
Seat and backrest lengths that don't matchChecks the lengths with youMeasure again and confirm
Sofa modules in two colors, one cream and one beigeMessages to ask whether that's intendedCorrect it, or say it's on purpose
Everything clearSends final sizes, thickness and colors for approvalConfirm; production starts after that

Key facts

  • Orders are put on hold when details are unclear.
  • Related orders are checked against each other for mismatched fabric, thickness or non-slip choices.
  • Modules ordered in different colors, such as one cream and one beige, are queried with the buyer.
  • Missing dimensions or fabric codes are requested before production.
  • Final sizes, thickness and colors are sent for your approval.
  • Production starts only after you confirm.
  • A photo of the finished piece is available before dispatch on request.
  • Standard thickness is 4 in (10 cm); the listed options run 2, 3, 4 and 5 in.
  • Handmade cushions can differ from the ordered size by roughly 0.5 to 1 in (1-2 cm).
  • Very long one-piece cushions and hand-tufted pieces can vary by 1 to 2 in.

Have it made

Have Maggie’s workshop cut this for you

I once cut a lovely cushion two inches short, and I have not forgotten it. That is why the workshop goes over your measurements with you on the phone. — Maggie

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
Missing dimensions or fabric codes are requested before production.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

The approval list is the cushion you'll get

The list that comes back is short on purpose: final sizes, thickness and colors, piece by piece. Read it the way you'd read a check before signing it. I have transposed two digits in my time; everyone has, and this list is where you catch them.

If a number is still open, say so. Measurements can be updated any time before the fabric is cut, and production can wait until you've confirmed a color. The personalization note Pattern shows how to write sizes so they read one way only, and a custom cushion drawing settles odd shapes. What's the one number on your order you'd least like to find wrong after the cut, dear?

A real project

Cream on one module, beige on the other

A buyer ordered two sections of a modular floor sofa, one in cream and one in beige. That can be a choice; two-tone sets are made on purpose. So the workshop didn't guess. It messaged to ask whether the mix was intended, and the answer came back plainly: that was a mistake, both should be beige. The order was corrected to all beige.

Sizes, thickness and fabric codes to check before you say yes

  • Length, depth and thickness for every piece
  • One fabric code per piece, and matching codes on pieces meant to match
  • Seat length against backrest length
  • The same thickness and non-slip choice across related orders
  • Ties, piping and anything else you wrote in the notes
  • The pre-dispatch photo, if you asked for one; check the ties on it

A custom cushion order with two sizes, a missing fabric code or mismatched modules goes on hold until the buyer confirms the final list.

Maggie
Share on X (opens a new window)

Buyer questions

  1. A common question

    Can you look over my order before it goes into production?

    The workshop's answer

    Yes. The workshop reviews orders and puts them on hold if something is unclear, such as two sizes written for one cushion, mismatched fabric or non-slip choices between related orders, a missing fabric code, or seat and backrest lengths that don't match. It confirms with you before cutting.

  2. A common question

    Will you confirm the details with me and send a photo before shipping?

    The workshop's answer

    Yes. The final sizes, thickness and colors are listed for your approval before production, and anything missing, such as dimensions left out of the notes, is requested. A photo of the finished piece can be sent before dispatch; check details like ties on it.

  3. A common question

    If I pick different colors for pieces that should match, will anyone notice?

    The workshop's answer

    Yes. When one module was ordered in cream and another in beige, the workshop messaged to ask whether that was intended, and the buyer corrected it to all beige.

  4. A common question

    My cushion is already cut. Is it too late to change the color?

    The workshop's answer

    Once the fabric is cut or the piece is made, the color can't be swapped for free and the original ships. In past cases the workshop photographed it before shipping and offered a replacement cover in another code at a reduced price.

Questions buyers ask next

When does production actually start on a custom cushion?

Only after you confirm the final details. If anything is unclear the order stays on hold; once you approve the listed sizes, thickness and colors, it goes to the cutting table.

What keeps a custom order from being put on hold?

One size per cushion written as length x depth x thickness, a fabric code on every piece, and the same fabric, thickness and non-slip choice across related orders. Check that seat and backrest lengths agree before you check out.

Can I still change measurements after ordering?

Yes, any time before the fabric is cut. Production can also be paused until you send final measurements or confirm a color, so ask for a hold rather than guessing at a number.