The Cutting Table · compared on the table
My cushion is smaller than the size option. Do I pay for the bigger size?
Also asked as:my cushion is smaller than the smallest optionorder the 18x76 option even though it will only be 73 long
A fair question, my friend, and one that comes up on long benches. The short of it: you pay for the cushion you wrote down, not the box you ticked.
SaveThe quick answer
When your cushion is smaller than the size option, payment is matched to the size you write, so you aren't overcharged. Below the smallest option, you order that option and the workshop refunds anything charged above its quote. A cushion a few inches shorter than its option sometimes earns a small partial refund, as goodwill, not a rule.
Get a quote for a bench cushion
Your size against the size option
| Your cushion | What you order | The money |
|---|---|---|
| Smaller than the smallest option | The smallest option | Anything above the quote is refunded |
| A few inches under the option, like 73 in under 76 in | That option | Sometimes a small partial refund, as goodwill |
| Inside the option's range | That option | The range price |
| Bigger than the option, like 65 in on a 53–55 in range | The option that covers it | The difference by separate link, or cancel and refund |
| Any size | Your exact size in the note | No hidden fees |
Key facts
- Payment has to match the size you write in your order.
- For sizes below the smallest option, you order the smallest option.
- Anything charged above the workshop's quote is refunded after you order.
- A cushion a few inches shorter than the option chosen, like 73 in (185 cm) under a 76 in (193 cm) option, has sometimes had a partial refund.
- Partial refunds like that are occasional goodwill, not a fixed rule.
- If the option you picked doesn't cover your size, the difference is settled through a separate payment link.
- No hidden fees are added.
Have it made
Have Harlan’s workshop cut this for you
Old upholsterers will tell you the real cutting happens in the conversation, long before the shears come out. Tell the workshop what you sit on, and they will talk it through with you. — Harlan
Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.
Why a range, and not your exact inch
Size options are ranges because price climbs with length times width, and every cushion's cutting, sewing and zipper are fixed work. What must hold is simple: the size you write is the size you get, and the size you pay for. A seam is a promise, and so is a price.
If your size falls between options, choose the one that covers both length and width and write the exact figure in the note, as the custom size pattern explains. The rule is the same for a long bench cushion or a single cover.
Seventy-three inches on a seventy-six-inch option
A buyer in the US needed a bench cushion 73 in (185 cm) long, and the nearest option read 18 x 76 in. The fair question was whether to pay for three inches of nothing. The cushion was ordered under the 76 in option, made at 73 in, and the workshop refunded part of the difference. Goodwill, not a rule. How far is your bench from the nearest option?
- Measured
- 73 in cushion · 18 x 76 in option
- What it taught
- Write the real size; the payment follows it.
A custom cushion is paid for by the size written on the order, not the size option ticked; if the option is too small, a separate link settles the rest.
Harlan
Buyer questions
- A common question
My cushion is shorter than the size option I have to pick. Do I pay for the bigger size?
The workshop's answerSometimes the workshop refunds part of the difference, as it did when a 73 in cushion was ordered under a 76 in option. For an out-of-standard size it offered a goodwill partial refund.
- A common question
Why was I asked for more money after ordering?
The workshop's answerThe payment has to match the size you write. If the option you picked doesn't cover it, say a 53–55 in (135–140 cm) range for a 65 in (165 cm) cushion, the difference comes by separate link, or the order is canceled and refunded. No hidden fees are added.
- A common question
Does the sale apply to a custom size, and can I add a coupon code?
The workshop's answerYes: custom quotes already include the current store sale, even for custom sizes. Codes can't be stacked on top.
Questions buyers ask next
Is a partial refund guaranteed when my cushion is shorter than the option?
No. It is occasional goodwill, not a fixed rule. What is fixed: below the smallest option, anything charged above the workshop's quote is refunded, and no hidden fees are added.
What if my size falls between two size options?
Choose the option that covers both your length and your width, then write the exact size, fractions and all, in the personalization note. The cushion is made to the written size, not the option's.
How is a price difference refunded or paid?
Overpayments above the quote are refunded after you order. Underpayments, when the option picked doesn't cover the size, are settled through a separate payment link, or the order is canceled and refunded.
