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The Cutting Table · compared on the table

I ordered the wrong size. Do I just pay the difference if the new one is bigger?

Also asked as:I accidentally ordered 28x56 but meant 28x60I wrote down the measurements wrong

Nobody needs to cancel anything. Catch it before production and the fix is a two-line message; the table shows how real corrections settled.

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The Piping Queen of Newport · · Updated

Charcoal boucle pad on a built-in concrete bench, styled with mustard, geometric and taupe pillowsSave
A slim charcoal boucle pad softens a poured-concrete ledge. Three pillows in three textures step from mustard to graphic to taupe.

The quick answer

If you ordered the wrong cushion size, there is no need to cancel: before production, the workshop makes it at the correct size and settles the difference. A bigger size means paying only the difference through a payment link, a smaller one gets the difference refunded, and small corrections within what you paid are simply updated. Final sizes are confirmed in writing.

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How real size corrections settled

OrderedChanged toWhat happened
28 x 56 in (71 x 142 cm)28 x 60 in (71 x 152 cm)Difference paid by payment link
27 x 64 in (69 x 163 cm)35 x 75 in (89 x 191 cm)Difference reduced; other cushions were in the same order
31.5 x 31.5 in (80 x 80 cm)39 x 39 in (100 x 100 cm)Difference paid through a separate link
12 x 12 in (30 x 30 cm)22 x 22 in (56 x 56 cm)Difference paid by link
62 in (157 cm), a typo82 in (208 cm)Corrected with one message; difference paid
16 x 44 in (41 x 112 cm)16 x 46 in (41 x 117 cm)Yes Simply updated, covered by what was paid
A larger size optionA cheaper, smaller optionYes Difference refunded

Key facts

  • Size corrections are made before production, without cancelling the order.
  • A bigger size is paid as the difference through a payment link, rest-of-payment link or extra-fee listing.
  • A smaller size gets the difference refunded.
  • Small corrections within the paid size, like 16 x 44 in to 16 x 46 in, are updated at no cost.
  • The workshop has rounded down or waived the difference, especially on multi-cushion orders.
  • Corrected sizes are confirmed before anything is cut.
  • Bench orders are re-quoted on an updated custom link, keeping the cushion no longer than the bench.

Have it made

Have Maggie’s workshop cut this for you

Numbers first, fabric second, piping last. Jot down what you have, and the workshop will go down the list with you, item by item. — Maggie

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

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Why the calendar matters more than the math

The difference is the easy part. Timing is the part that matters. Before production, a size change is a note on the order; the workshop confirms the final sizes and sends a payment link for any difference, or refunds it if the new size lands in a cheaper option.

I have written a 6 where I meant an 8 myself, so no lectures here. One buyer's 62 in became 82 in with a single message. In one case the fabric had already been cut, and the workshop stopped and recut it to the corrected size, but don't plan on that kindness: once a custom piece is in production, it is made only for you.

For bench cushions, the workshop re-quotes and updates the custom link, keeping the cushion no longer than the bench. Measure the bench, not the cushion you used to have; the bench measuring Pattern shows how, and remakes and fixes covers the rest. When did you last put a tape on the bench itself, dear?

Fixing a size, in order

  1. Message the corrected size at once

    Write every number with its unit. Before production, nothing needs cancelling.

  2. Wait for the confirmed sizes

    The workshop confirms the final dimensions before anything is cut.

  3. Settle the difference

    Bigger: a payment link, rest-of-payment link or extra-fee listing. A cheaper, smaller option: the difference comes back to you.

  4. Check the bench link

    Bench orders get an updated custom link, and the cushion stays no longer than the bench.

Send a corrected cushion size before production starts; a bigger size then costs only the difference, and the order never needs cancelling.

Maggie
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Buyer questions

  1. A common question

    I picked the wrong cushion size. Can I switch without cancelling?

    The workshop's answer

    Yes. There's no need to cancel; pay the price difference through a payment link. Going from 28 x 56 to 28 x 60 in was settled that way, and a change from 27 x 64 to 35 x 75 in was reduced because other cushions were in the same order.

  2. A common question

    I made a mistake in my measurements after ordering. Can I fix them?

    The workshop's answer

    Yes. Send the corrected size right away so it's updated before production, for example 25½ x 49½ in (65 x 126 cm) changed to 25¼ x 48¾ in (64 x 124 cm). If the new size is larger than the option you paid for, the difference is paid through a rest-of-payment link.

  3. A common question

    I entered the wrong measurements. Is it too late to change them?

    The workshop's answer

    Not if production hasn't started. The workshop confirms the final sizes and sends a payment link for any difference, sometimes rounded down. In one case the fabric was already cut, and the workshop stopped and recut it to the corrected size.

  4. A common question

    I measured again and the cushion I ordered won't fit. Can I change the size instead of cancelling?

    The workshop's answer

    Yes, before production starts the order can be changed to the size that fits. When one buyer moved up to a 39 x 39 in (1 x 1 m) cushion, the workshop covered the difference itself.

Questions buyers ask next

What if the cushion is already in production?

Once a custom piece is in production it is made only for you, so a full refund isn't guaranteed. In past cases the workshop refunded part of the price, minus material and production costs, or held the order to ship later.

Can I change the thickness as well as the size?

Yes, before production starts or the fabric is cut. Message the new thickness; the workshop updates the order and confirms it. Changes that don't alter the price cost nothing.

Does going smaller always mean money back?

Only if the new size falls in a cheaper size option; then the difference is refunded. A small trim inside the same option, such as 25½ x 49½ in (65 x 126 cm) to 25¼ x 48¾ in (64 x 124 cm), is simply updated at no charge.