The Cutting Table · compared on the table
What if I don't like the cushions when they arrive? Can I send them back for a refund?
Also asked as:What's the full return policy if we don't like it?Can we return the cushions for a refund?
Pull up a chair. Sometimes a cushion is exactly what you ordered and still not what you pictured, and there is more than one way off that porch.
SaveThe quick answer
Yes, you can return cushions for a change of mind, but you arrange and pay the return shipping yourself and the refund is issued once they arrive back safely. There are no prepaid labels or pickups. Because return postage runs high, the workshop usually offers alternatives first: a partial refund to keep them, new covers or a second piece at cost, or a remake in another color.
Get a quote for a chair cushion with ties
Your options when the cushions just aren't right
| Option | What you do | What you get |
|---|---|---|
| Full return | Pack and ship the cushions back at your own cost; no prepaid label or pickup | A refund once they arrive back safely |
| Keep them, partial refund | Tell the workshop what disappointed you | Part of the price back, set case by case |
| New covers at cost | Keep your foam and choose a new fabric | Fresh covers over the inserts you already have |
| Remake in another color | Send the cushions back | The same sizes, remade in the new color |
Key facts
- Change-of-mind returns are accepted, with return shipping paid by the buyer.
- There are no prepaid return labels and no pickup service.
- The refund is issued after the items arrive back at the workshop.
- Alternatives: a partial refund to keep the items, new covers or a second item at cost, or a remake in another color.
- Partial refunds to keep an item have been set case by case, as a goodwill amount.
- The workshop may ask you to measure both the cushion and the seat before a return.
- Damaged or faulty items are a separate conversation: photograph them and ask the workshop to confirm its fix in writing.
Have it made
Have Rosa’s workshop cut this for you
Tell the workshop who sits there: grandkids, the dog, a cup of coffee at six. The right fabric and foam follow from the people. — Rosa
Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.
Change of mind vs. a workshop mistake
| Change of mind | Damaged or faulty | |
|---|---|---|
| Return shipping | Paid by you | Settled with the workshop once it sees the photos |
| What happens | Refund after the cushions arrive back | Replacements have been made and sent |
| What's asked of you | Measurements of the cushion and the seat | Photos of the fault |
Why the tape measure comes out before the refund
It isn't a trick to hold on to your money. Every cushion is cut to the numbers on the order, so measuring the cushion you received and the chair seat shows whether a bad fit came from the order or the sewing. Most foam recovers within 24 to 72 hours of unpacking, so measure after that. If it's the workshop's mistake, the path changes entirely.
If the fit is fine and it's the look that let you down, the cheaper fix is usually fabric, not freight: new covers slip over the foam you already own. See dining chair pad measurements, remakes for the wrong size or color and the dining chair cushions shelf.
So tell me, neighbor: is it the color that's bothering you, or the fit?
The chair cushions that didn't suit the family
A buyer wrote to the workshop about custom chair cushions whose color and fit hadn't worked out at home. The return was accepted, postage paid by the buyer, with the refund once the cushions arrived back. First, though, the workshop asked for two numbers, the cushion as received and the chair seat, because the set had been made to the exact measurements on the order.
A change-of-mind cushion return is refunded once the cushions arrive back, and the postage is on the buyer, so ask about new covers first.
Rosa Delgado
Buyer questions
- A common question
What's your return policy if I just don't like it?
The workshop's answerDamaged or faulty items are a separate conversation, started with photos. For any other reason, you handle the return and pay the shipping back, with no prepaid labels. Alternatives usually come first: replacement covers, parts or a discount.
- A common question
It isn't what I expected. How does a return work?
The workshop's answerYou pay the return shipping and the refund follows when the item arrives back. Since postage is costly, a partial refund to keep it or new covers at cost is often suggested.
- A common question
Is there a pickup service, or can I exchange them for another color?
The workshop's answerThere's no pickup: you return the cushions and pay the shipping, and the refund follows once they arrive safely. Returned cushions can also be exchanged, for example remade in another color.
- A common question
I picked the wrong color myself. Can you make them again?
The workshop's answerTell the workshop right away: before production, the code can simply be changed. Once made, the cushion can be remade in the right color at production cost, often just as a new cover.
Questions buyers ask next
Can I get a prepaid label to send back cushions I changed my mind about?
No. Change-of-mind returns come with no prepaid labels and no pickup service. You choose the carrier and pay the postage, the parcel is your responsibility until it arrives, and the refund is issued once the cushions are back safely.
What if the cushions arrive damaged rather than just disappointing?
That's a different path. Send clear photos of the problem; in past cases the workshop made and sent replacements, and damage and faults aren't handled like a change of mind.
Is keeping the cushions with a partial refund ever the better choice?
Often, because return postage for a box of cushions is expensive and comes out of your pocket. A partial refund to keep them, or new covers at cost, avoids that bill entirely.
