The Cutting Table · compared on the table
Why hasn't my cushion order gone into production yet?
Also asked as:Why is there a delay with my order?I just need to pick the fabric.
An order that looks stuck is usually waiting on something small: a fabric number, or a pencil sketch still sitting in a kitchen drawer.
SaveThe quick answer
A custom cushion order is usually waiting on you: the cover isn't sewn until your fabric code is confirmed, and for custom shapes the fabric isn't cut until you send a sketch or drawing of the exact shape. The foam may already be cut and waiting. Send your fabric choice and any shape drawing with the order, and production starts right away.
Can your order start? A quick check
| Your order | Can it start? | Why |
|---|---|---|
| Fabric code chosen, standard shape | Yes | Nothing is missing |
| Fabric code not chosen yet | Foam only | The cover isn't sewn until the code is confirmed |
| Custom shape, no sketch yet | No fabric is cut | The shape must be confirmed so the wrong piece isn't made |
| Custom shape, sketch and code both sent | Yes, right away | The cutter has everything |
Key facts
- The cover isn't sewn until your fabric code is confirmed.
- Foam may be cut in advance while the fabric choice is pending.
- For custom shapes, fabric isn't cut until a sketch or drawing confirms the shape.
- Waiting on a sketch can push the ship date past what the listing first showed.
- Production starts right away once the missing information arrives.
Have it made
Have Rosa’s workshop cut this for you
Tell the workshop who sits there: grandkids, the dog, a cup of coffee at six. The right fabric and foam follow from the people. — Rosa
Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.
Foam cut and waiting, and a ship date that moved
A buyer wrote in wondering why nothing had started. The foam was cut and ready on the table; the fabric code simply hadn't come in yet, and a cover can't be sewn in a color nobody has picked.
Another buyer saw the ship date slide past what the listing first showed. The workshop was waiting on a sketch of the exact shape before cutting the fabric. Once the drawing arrived, production started right away.
Why the cutter won't guess at your shape
Pull up a chair, because this is the part folks don't expect. Fabric cut for an odd shape can't be uncut. So the workshop waits for your drawing rather than guess, and the wait protects your cushion, not the calendar.
The fix is easy, neighbor. Pick your fabric code at checkout, and send the shape with it. Drawing a custom shape shows what the sketch needs, a paper template helps with curves, and what to send for a quote lists the rest. Angled seats can be checked in the trapezoid cushion calculator first.
Is there a sketch of your seat sitting in a drawer right now?
A cushion cover isn't sewn until the fabric code is confirmed, and a custom shape isn't cut until a sketch confirms it.
Rosa Delgado
Buyer questions
- A common question
Why hasn't my order started? I haven't picked a fabric yet.
The workshop's answerProduction waits for your fabric code. The foam can be cut and ready, but the cover isn't sewn until the code arrives, so choose your fabric when you order.
- A common question
The listing said it would ship sooner. Why did my date change?
The workshop's answerThe workshop waits for a sketch or drawing that confirms the exact shape before cutting the fabric, so the wrong piece isn't made. Once it arrives, production starts right away.
- A common question
Why is my custom order taking longer than expected?
The workshop's answerUsually a busy period with 200-300 active orders, a fabric delay at the mill, or a remake after a fault turns up in the final quality check. If the fabric is the hold-up, you can switch colors or wait.
- A common question
How long does a custom bench or window seat cushion take?
The workshop's answerIt depends on the piece, neighbor. A simple bench cushion is quicker to make than custom velvet or a window seat cushion, and express delivery to the US adds its own days on top. Ask the workshop for current production and delivery times in writing before you order, and leave a margin before any date that matters.
Questions buyers ask next
Can I order now and choose the fabric later?
You can, but the cover won't be sewn until the code is confirmed. The foam may be cut while it waits, yet the ship date moves with your answer, so choosing at checkout is the faster road.
What should a shape sketch show?
The exact outline with every side measured, plus any angles or curves where the shape isn't square. A hand drawing is fine; its job is to confirm the shape so the fabric is cut once, correctly.
Does production begin as soon as I send the missing details?
Yes. Production starts right away once the fabric code or shape sketch arrives. The date you were first shown may have passed by then, which is why sending both with the order matters.
