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The Cutting Table · a question, worked through

Can I change my shipping address after I've ordered?

A wrong zip code is one of the most fixable slips in an order, provided you speak up before dispatch. Here is how the conversation usually runs, message by message.

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The Piping Queen of Newport · · Updated

Pinned by Maggie

The quick answer

Yes, you can change your shipping address after ordering: send the correct address and the workshop updates it before dispatch and confirms it in writing, even to a different country from your billing address. If the parcel has already shipped, the workshop asks FedEx to redirect it and sends a new tracking number; call your local FedEx office too.

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Key facts

  • Delivery addresses can be updated at any point before dispatch.
  • The workshop confirms the new shipping address back to you by message.
  • Orders can ship to a different country from the billing address.
  • After dispatch, the workshop contacts FedEx to redirect the parcel.
  • A new tracking number is issued when a parcel is relabeled.
  • Buyers should also call their local carrier office after dispatch.
  • The workshop offers to fix an address problem instead of canceling.
  • One custom cushion order was quoted at 1 week to make, and that making time is the easy window for an address change.
  • After dispatch, US transit is short; one expedited FedEx order was due in 3-5 days. Get your own estimate with the quote.

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Message one: “I typed the wrong address”

Send the right one, in full, zip code included. Before dispatch it's a simple edit: the workshop updates the order and confirms the new address back to you. Read that confirmation line by line, dear; it's the last look anyone takes before the label goes on.

The address doesn't have to match your billing details, or even your billing country. One buyer's wallet payment had filled in the wrong address on its own; the fix was the same message: here is the right one.

Message two: “It has already shipped”

Then the carrier gets involved, and US transit is short, so write the same day. The workshop contacts FedEx to redirect the parcel, and when the label is replaced you receive a new tracking number. Call your local FedEx office as well; the call from the delivery end speeds things along.

A redirect after dispatch isn't guaranteed. That's the carrier's call, which is why message one matters most.

Message three: “Should I just cancel?”

Not over an address. Before canceling for an address problem, the workshop offers to fix the address instead. If the cushion arrives vacuum-packed, give it its first 72 hours before you judge it. And if you're still at the ordering stage, the Pattern on the personalization note is the place to double-check details. When did you last read your own zip code back?

A cushion's shipping address can be changed any time before dispatch; after that, the carrier redirects the parcel and a new tracking number follows.

Maggie
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Buyer questions

  1. A common question

    Can I change my shipping address after ordering?

    The workshop's answer

    Yes. Send the new address and it's updated before dispatch; if the label is replaced, you get a new tracking number.

  2. A common question

    I entered the wrong address or zip code. Can you fix it?

    The workshop's answer

    If it hasn't shipped, send the correct address and it's updated. After dispatch the workshop contacts FedEx to redirect the parcel and sends a new tracking number, but you should also call your local FedEx to speed it up.

  3. A common question

    Can I change the delivery address, or should I cancel instead?

    The workshop's answer

    The address can be changed, including to a different country from billing, and the new one is confirmed back to you. Before canceling, the workshop offers to fix the address problem instead.

  4. A common question

    Can I change the size or thickness after I've placed the order?

    The workshop's answer

    Yes, before production starts or the fabric is cut. Message the new measurements; the order is updated and the change is confirmed back to you, and changes that don't alter the price cost nothing.

Questions buyers ask next

Will I get the corrected delivery address confirmed back to me?

Yes. When an address changes, the new one is confirmed back to you by message, so you have something to check against before the cushion is dispatched.

Is a redirect guaranteed once the parcel is on its way?

No. After dispatch the workshop asks the carrier to redirect the parcel and sends a new tracking number, but the carrier decides. Calling your local carrier office yourself helps.

Can the billing and delivery addresses be in different countries?

Yes. Orders have shipped to a different country from the billing address, for instance when a wallet payment filled in the wrong one. Send the right address and the workshop confirms it back to you.