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The Cutting Table · a common question

Can you change the delivery address after my order has shipped?

Also asked as:deliver to a new addressincorrect zip code on the order

Once a parcel is moving, friend, it sails on the carrier's charts, not ours. The workshop can ask. You, holding the tracking number, have the stronger hand.

Answered by

The Weather Man of Casco Bay ·

The quick answer

Once a package is in transit, the workshop can't change the delivery address itself; it can only ask the carrier, and a redirect isn't guaranteed. Contact FedEx or UPS yourself with the tracking number to reroute or collect, and move fast, because carriers hold parcels only for a limited time. Before paying, check the address and ZIP code.

Cream velvet floor sofa with raspberry pink ends and bolster caps, beside a low oak bench holding a bud vaseSave
Raspberry ends bring one bright note into a calm wood-and-plaster Japandi room.

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Key facts

  • Once a package is in transit, the workshop can't change the address itself.
  • The workshop can email the carrier with a corrected address and keep following up, but can't promise a redirect.
  • UPS lets the recipient register with its delivery-management service to request the change.
  • With FedEx, contact them with the tracking number to reroute or pick up the parcel.
  • Carriers hold undelivered parcels only for a limited time.
  • If the workshop still has the parcel, it ships to the corrected address.
  • A floor sofa travels as roll packs of about 45 x 12 x 12 in and 18 to 33 lb (8 to 15 kg) each, and each parcel has its own tracking number.
  • Vacuum-packed foam shouldn't stay compressed more than 2 to 3 weeks, so a parcel stuck at a depot is worth chasing the same day.

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Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
Vacuum-packed foam shouldn't stay compressed more than 2 to 3 weeks, so a parcel stuck…
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

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The order of operations

  1. Message the workshop first

    If the parcel hasn't shipped, the corrected address is used. Changing your account profile doesn't change an order already placed.

  2. Call the carrier with the tracking number

    FedEx can reroute the parcel or hold it for you to collect.

  3. On UPS, register as the recipient

    If UPS says only the sender can change it, UPS has advised registering with its delivery-management service to request the change yourself.

  4. Move the same day

    Carriers hold a parcel only for a limited time. After failed attempts it goes back to the sender, and sending it out again costs extra.

When the redirect doesn't take

The workshop will email the carrier with the new address and keep following up. That is asking, not steering. In one case FedEx still delivered to the first address and shared a delivery photo, so at least everyone knew which porch to check. Rain doesn't negotiate, and neither does a label once it's scanned.

Check the address and ZIP code before you pay

Read the shipping address twice and the ZIP code a third time; old addresses hide in saved accounts. A floor sofa is a big box to land on the wrong step. When it does reach you, unpack it with patience. Which address is saved on your account right now?

A shipped package goes where the label says unless the carrier agrees otherwise. Call FedEx or UPS with your tracking number the same day.

Callum
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Buyer questions

  1. A common question

    Can I change my delivery address now that the order has shipped?

    The workshop's answer

    Once a package is in transit the workshop can't change the address. Contact FedEx directly with the tracking number to reroute or pick up, and act quickly, because carriers only hold packages for a limited time.

  2. A common question

    UPS says only the sender can change the address. What can I do?

    The workshop's answer

    The workshop emailed the corrected address to the carrier and kept following up. UPS advised that the recipient can register with its delivery-management service and request the change directly.

  3. A common question

    Will the courier actually redirect my parcel if you ask?

    The workshop's answer

    The workshop can request an address update, but it isn't guaranteed. In one case FedEx still delivered to the first address and shared a delivery photo.

  4. A common question

    I typed the wrong address and it hasn't shipped yet. Can you fix it?

    The workshop's answer

    Yes, before it ships: message the correct address right away. Updating your account profile doesn't change the order. After dispatch, the carrier has to be asked, and a change isn't guaranteed.

Questions buyers ask next

What happens if FedEx can't deliver to the old address?

Call your local FedEx or UPS with the tracking number right away to fix the address or rebook, and tell the workshop. After failed attempts the parcel goes back to the sender, and sending it again costs extra.

Can I pick the parcel up instead of redirecting it?

With FedEx, yes: contact them with the tracking number and ask to collect it. Do it quickly, since carriers hold undelivered parcels only for a limited time before they are returned.

Can the workshop show me where the parcel was left?

It can pass on a carrier's delivery photo. In one case FedEx delivered to the first address despite the request and shared a photo of the drop-off, which the workshop could forward.