CushionGuide
Get a quote

The Cutting Table · a checklist answer

I'll be away when my order is due. Can you delay delivery until I'm back?

Also asked as:We are traveling two weeks from now.Please make sure it doesn't arrive before the 29th.

Yes. A parcel sitting on an empty porch is at the mercy of the sky, so the workshop would rather hold it for you.

Answered by

The Weather Man of Casco Bay ·

Ivory linen-look floor sofa with stacked base cushions, back cushions and arm blocks in a limewashed Mediterranean roomSave
In ivory, the same cushion-built floor sofa almost melts into the limewashed wall.

The quick answer

Yes, a made-to-measure cushion or sofa order can be held while you travel: tell the workshop your travel or return dates, and it keeps the finished order, checks with you again, and ships it to arrive after you're back. An exact delivery day can't be guaranteed, but once it ships you can manage the day with FedEx directly.

Get a quote

Key facts

  • Shipments can be timed around your travel dates.
  • Shipping has been delayed by weeks on request.
  • The workshop reconfirms with you before a held order ships.
  • An exact delivery day can't be guaranteed.
  • Once shipped, you can manage the delivery day with FedEx.
  • Damage or missing pieces can still be reported if you open the box weeks later.
  • If a deadline can't be met, you can cancel before shipping.

Have it made

Have Callum’s workshop cut this for you

Short list: size, sun hours, how fast it has to dry. The workshop goes through it with you. — Callum

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

Before you leave: the hold-my-order checklist

  • Send your dates in writing: the day you leave, the day you're back, or the date the parcel must not arrive before.
  • Order now if you like. The workshop makes it and holds the finished order until the date you give.
  • Expect a check-in. A held order is reconfirmed with you before it ships.
  • Use a street address. FedEx needs a full street address; PO boxes and APO/AE military boxes can't be used.
  • Watch for tracking. Once the parcel ships, you can move the delivery day with FedEx directly.
  • Got a hard deadline? Say so. If it can't be met, you can cancel before shipping.
  • Opening it late? Damage or missing pieces can still be reported weeks after delivery.

Why a held order beats a porch drop

Rain doesn't negotiate, friend, and neither does a week of August sun on a cardboard box. A held order lands when someone is home to carry it in.

There is a second reason. Cushions and sofas travel vacuum-compressed, and they should be opened promptly and given about 36 to 48 hours to expand. The first 72 hours Pattern walks through it, and vacuum packing explains why the box looks so small. When does your trip start?

What a hold can't promise

  • An exact delivery day. The ship date is timed; the final day belongs to the carrier.
  • A new address once the parcel is moving. That goes through FedEx or UPS and isn't guaranteed.
  • Delivery to a PO box or APO/AE address, held or not.

A cushion order can wait for you: shipping has been held for weeks for buyers who were traveling, then timed to land after they got home.

Callum
Share on X (opens a new window)

Buyer questions

  1. A common question

    I'll be away. Can you delay shipping so the sofa doesn't land before I'm back?

    The workshop's answer

    Yes. Tell the workshop your return date and it times the shipment to arrive after it, or before a date you're leaving.

  2. A common question

    Can you hold my order and ship it later, or have it arrive by a certain date?

    The workshop's answer

    Yes. Shipping has been delayed by weeks for buyers who were traveling or moving, and the workshop checks with you again before it ships. It also aims for requested dates, and if a deadline can't be met, you can cancel before shipping.

  3. A common question

    Can you hold my order and deliver it on one specific day?

    The workshop's answer

    The workshop can ship later, for example after a move or holiday travel. An exact delivery day can't be guaranteed, but once it ships you can arrange the day with FedEx directly.

  4. A common question

    If I can only open the box weeks later, can I still report a problem?

    The workshop's answer

    Yes. Share your travel dates so the shipment doesn't arrive while you're away, and if the box has to sit unopened for weeks, you can still contact the workshop then about damage or missing pieces.

Questions buyers ask next

Can the delivery address change after a held order ships?

Only through the carrier, and it isn't guaranteed. The workshop can email FedEx or UPS, and you can contact the carrier with your tracking number to reroute or collect. Check the address and ZIP code before paying.

Can a held order go to a PO box while I'm traveling?

No. FedEx needs a full street address, so PO boxes and APO/AE military boxes can't be used. Give a home street address or a FedEx pickup point instead, and the hold works the same way.

How long can a finished order be held?

Holds of several weeks have been arranged for buyers who were traveling or moving. Give the exact date you're back, and the shipment is timed from that date rather than from the day the cushions are finished.