CushionGuide
Get a quote

The Cutting Table · a checklist answer

Do you ship to Hawaii and Puerto Rico?

Also asked as:Do you guys ship to Hawaii?You don't ship to Puerto Rico?

Island freight has its own tides. Hawaii is on the regular route; Puerto Rico wants a word with the workshop before you check out.

Answered by

The Weather Man of Casco Bay · · Updated

Low view of a cream velvet floor sofa with dusty rose ends, knit throw and coffee mug on a layered jute rug in warm sunSave
Shot from floor height, the rose-and-cream sofa shows its soft velvet sheen in low evening light.

The quick answer

Yes, custom cushions ship to Hawaii and the other non-contiguous US states, and Puerto Rico can be added on request. A floor sofa bound for Hawaii was quoted at 1-2 business days of processing, then 4-7 business days of delivery after dispatch. Freight to Puerto Rico is costly, so one order shipped free and another paid an extra shipping fee.

Get a quote for a floor cushion

Key facts

  • Custom cushions and floor sofas ship to non-contiguous US states, Hawaii included.
  • One floor sofa to Hawaii was quoted at 1-2 business days of processing, then 4-7 business days of delivery after dispatch.
  • Puerto Rico can be enabled on request by updating the shop's shipping settings.
  • One Puerto Rico order shipped free after that settings change.
  • Another Puerto Rico order paid an extra surcharge through a separate shipping-fee listing, because freight there is expensive.
  • If your island or territory doesn't appear at checkout, message the workshop before ordering.
  • A floor sofa travels in roll packs of about 45 x 12 x 12 in (114 x 30 x 30 cm), and a standard teddy sofa weighs about 55-77 lb (25-35 kg) in total.

Have it made

Have Callum’s workshop cut this for you

Sun, rain, salt. Say which of them your cushion will meet, and the workshop will plan around it. — Callum

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

Before you order for an island address

  • Look at the checkout menu. Hawaii listed? Order as usual.
  • Territory missing? Message first. The workshop can update its shipping settings; that is how Puerto Rico was switched on for one buyer.
  • Ask about a freight surcharge. Puerto Rico has shipped free once and with an extra fee once.
  • Pay any surcharge through the separate listing the workshop sends you.
  • Count the days. One floor sofa to Hawaii was quoted at 1-2 business days to process, then 4-7 business days on the way; your own quote gives yours.

How do Hawaii and Puerto Rico shipping compare?

HawaiiPuerto Rico
On the shipping listYes With the other non-contiguous statesOn request, after a settings update
Timing in past quotesOne floor sofa: 1-2 business days processing, 4-7 business days deliveryGiven in the quote after you message
Extra freight feeNone mentioned in the quotesFree on one order, a separate fee on another
What to doOrder as usualMessage before ordering

Why Puerto Rico gets a message first

Rain doesn't negotiate, and neither does freight. Freight to Puerto Rico is expensive, so the answer has been set order by order: one buyer's order sailed free once the settings were changed, another paid a surcharge through its own listing. A two-line message before checkout tells you which way the wind blows for yours.

Hawaii is simpler. It sits on the list with the other non-contiguous states. If your cushions are headed for a lanai, the Hawaii notes cover sun, salt and trade winds, and the Pattern on outdoor cushion fabric helps you choose for it. For indoor lounging, start with floor cushions.

Which island is your porch on, friend?

One floor sofa shipped to Hawaii took 1-2 business days to process and 4-7 business days to arrive after dispatch.

Callum
Share on X (opens a new window)

Buyer questions

  1. A common question

    Do you ship to the US island states off the mainland?

    The workshop's answer

    Yes. The workshop confirmed it ships there, so the order can go ahead.

  2. A common question

    Can you send it to Hawaii, and how long will it take?

    The workshop's answer

    Yes, Hawaii is on the shipping list. One floor sofa bound for Hawaii was quoted at 1-2 business days of processing, then 4-7 business days of delivery after dispatch; your own quote gives the dates for your order.

  3. A common question

    Does shipping to Puerto Rico cost extra?

    The workshop's answer

    It did on one order. Freight to Puerto Rico is expensive, so the workshop charged a surcharge through a separate shipping-fee listing.

  4. A common question

    Puerto Rico isn't on your shipping list. Can we work something out?

    The workshop's answer

    Yes. The workshop updated its shipping settings to enable Puerto Rico, and that order shipped free.

Questions buyers ask next

Can the courier leave an island delivery at my door?

Usually, yes. Orders ship without a signature requirement, so the courier can leave the parcel at your address. The workshop can also pass your permission to the carrier and ask it to drop a signature requirement.

What happens if a parcel stalls on the way to the islands?

The workshop opens a case with the carrier and follows up; calling the carrier yourself helps too. In past cases where a loss was confirmed, the order or the missing parts were remade and reshipped with new tracking.

Did the 4-7 business days include making the cushions?

No. In that quote, the 4-7 business days were delivery after dispatch, and the floor sofa's 1-2 business days of processing came first. A custom-size cushion's making time comes in its own quote.