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The Cutting Table · compared on the table

I only received part of my cushion set. Were the pieces shipped separately?

Also asked as:I ordered 2 but only one came.Got the cover but not the pillows.

One box on the porch and the rest nowhere in sight. Usually the second parcel is simply behind the first, riding its own tracking number.

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The Weather Man of Casco Bay · · Updated

Cream velvet floor sofa with rust ends and an all-rust bolster on old pine floorboards, jute rug and wicker basket nearbySave
Morning sun, trailing plants and a wicker basket around a rust-edged floor sofa in a period room.

The quick answer

Multi-piece cushion orders ship in separate packages, each with its own tracking number, so the rest of your set is often just a parcel behind. Large parcels often travel by UPS and small ones by FedEx. Check every tracking number and ask your neighbors; if a piece really is missing, message the workshop and ask it to confirm in writing what it will do.

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Which pieces tend to travel apart

What you orderedHow it usually shipsWhat the porch sees
Floor seat with backrest and armrestsTwo packages: seat in one, backrest and armrests in the otherThe second box shortly after the first
Backrests plus bolstersSeparate parcelsFour backrests one day, the bolsters the next
Mattress cover with its pillowsSeparate parcelsCover and pillows on different days
A pair of cushionsCan be split into two parcelsOne cushion first, its twin later
Seat, back and arm pillows for a floor couchSeparate FedEx parcelsArms and back first, seat a day later
Cushions plus a steel frame or mattress protectorTheir own parcels, large ones often by UPSSeparate delivery days

Key facts

  • Multi-piece orders ship in separate packages, each with its own tracking number.
  • Large parcels often go by UPS and small ones by FedEx.
  • Floor sofa sets usually ship in two packages: the seat in one, the backrest and armrests in the other.
  • Parcels from one order can arrive on different days.
  • Some sets arrive as two vacuum packs packaged together.
  • A truly missing piece is traced with the carrier; in past cases it was remade or resent with a new tracking number.
  • A floor sofa roll pack is roughly 45 x 12 x 12 in (110-120 x 30 x 30 cm) and weighs about 18 to 33 lb (8 to 15 kg).
  • The metal support bars travel in their own box, about 16 x 16 x 2 in (40 x 40 x 5 cm) and 9 lb (4 kg).

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Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
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Why one box isn't a lost order

A set that leaves the workshop together doesn't always travel together. Each parcel gets its own label and its own tracking number, and big and small boxes can ride with different carriers. So the porch fills up in stages.

Some sets do come as two vacuum-packed rolls in one package, so open everything before you count. Then give the foam its first day to breathe; the first 72 hours Pattern explains what to expect from a modular floor sofa or a set of cushions coming out of plastic.

How many tracking numbers came with your order, friend?

Five checks before you call a cushion missing

  1. Count the tracking numbers

    Look through every shipping message; a set can carry two or more.

  2. Check each one with its carrier

    UPS and FedEx parcels from the same order move on their own timetables.

  3. Open every package

    Two vacuum packs can share one box.

  4. Ask the neighbors

    A second parcel is sometimes delivered next door or on a different day.

  5. Then send a message

    Say what arrived and what didn't. The workshop traces the rest with the carrier.

A real project

A seat on the porch, and nothing to lean on

A buyer ordered a floor seat with a backrest and two armrests, and only the seat turned up. This time it wasn't a slow truck: only the seat had been sent. The workshop shipped the backrest and both armrests right away by FedEx, with a new tracking number. That was one case, but it shows the order of things: count the boxes, check every tracking number, then message the workshop.

One box on the porch isn't a missing order: multi-piece cushion sets ship in separate packages, each with its own tracking number.

Callum
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Buyer questions

  1. A common question

    Only part of my order came. Is the rest still being made?

    The workshop's answer

    Usually it has already shipped. Larger orders can go as two or more parcels at the same time, each with its own delivery day; in one set, four backrests arrived one day and the bolsters the next.

  2. A common question

    Half my floor couch is here. Where's the rest of it?

    The workshop's answer

    In a separate package. On one set the arm pillows and back cushion arrived first and the seat cushion came a day later by FedEx. Check every tracking number and ask neighbors, since a second parcel can be delivered separately.

  3. A common question

    Were the pieces of my order shipped separately?

    The workshop's answer

    Usually, yes: multi-piece orders go in separate packages, each with its own tracking number. A mattress cover and its pillows, a pair of cushions or the parts of a sofa can arrive on different days. If a piece is truly missing, message the workshop with the tracking numbers and a photo of what came.

  4. A common question

    I only got the seat cushions. Are the backrest and bolsters coming on their own?

    The workshop's answer

    Large sets can ship in several packages, so ask which parcels to expect. If a part doesn't arrive, the workshop traces it with the carrier, and in past cases a lost piece was remade or resent with a new tracking number.

Questions buyers ask next

How long after dispatch should every parcel reach a US address?

The delivery estimate that comes with your order counts only transit, from when the carrier collects the parcels, so it can pass before a handmade order has shipped. Exact days can't be guaranteed, which is also why two parcels from the same order can land on different days.

What happens if the carrier confirms a parcel is lost?

Message the workshop with the tracking numbers and a photo of what did arrive. Once the courier confirms the loss, the workshop works out the fix with you; in past cases a missing piece was remade or resent on the fastest service, with a new tracking number.

Do two vacuum-packed cushions always come in two boxes?

Not always. Some sets arrive as two vacuum packs packaged together, while larger sets travel as separate parcels. Count the pieces inside each package before deciding one is missing.