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The Cutting Table · a common question

Can I choose the delivery day, or a safe place to leave my order?

Also asked as:Can I select a specific day and time?Where will they leave it if I'm not home?

A big box on an empty porch in a thunderstorm is nobody's plan. Say where it should wait, and the courier hears about it before the van leaves.

Answered by

The Weather Man of Casco Bay · · Updated

The quick answer

Yes, you can ask for a delivery day, time and safe place: tell the workshop before dispatch, for example the backyard or a neighbor, and it passes the note to the courier. Once the parcel ships, the FedEx tracking link lets you manage the delivery time yourself. Away when it comes? Call the carrier with your tracking number to hold or rebook it.

Detail of a floor sofa base with a rust orange velvet end block, cream velvet seat, bolster arm and jute rugSave
Side light shows the pile and sheen of rust velvet against the paler cream seat.

Get a quote for a modular floor sofa

Key facts

  • You can request a preferred delivery day, time and safe place.
  • A parcel can be left with a neighbor on request.
  • Tracking is sent before dispatch.
  • After dispatch, the FedEx link lets you manage the delivery time.
  • You can reschedule directly with the carrier using the tracking number the workshop gives you.
  • Orders ship by FedEx air express; UPS has also been used.
  • The courier may phone before delivering, so a phone number is needed.

Have it made

Have Callum’s workshop cut this for you

Short list: size, sun hours, how fast it has to dry. The workshop goes through it with you. — Callum

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

Four moves to steer the parcel home

  1. Before dispatch: write the plan

    Tell the workshop your preferred day, time and a safe place, such as the backyard, or a neighbor who'll take it in. Add a phone number: the courier may call first.

  2. At dispatch: watch for tracking

    The tracking number arrives before the parcel leaves, so you can follow it from the first scan.

  3. In transit: use the carrier's link

    FedEx sends a link where you can manage the delivery time. Some buyers changed the day themselves this way, without writing to anyone.

  4. Away from home: call the carrier

    Phone the carrier with your tracking number and ask them to hold the parcel, change the day or leave it with a neighbor.

Why the courier holds the tiller

The workshop passes your instructions along, but once the box is aboard a FedEx air express van (UPS has carried orders too), the carrier's link and phone line are the quickest levers you have. Rain doesn't negotiate, and neither does a delivery route; the sooner you speak up, the easier the change.

For a big order like a modular floor sofa, a named safe place matters even more. The first 72 hours pattern covers what to do once the boxes are inside. Which day is someone actually home at your place, friend?

After a cushion order ships, the FedEx tracking link lets you move the delivery time yourself; some buyers rebooked the day without writing to the workshop.

Callum Reid
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Buyer questions

  1. A common question

    Will the courier bring it to my door, and can I pick a delivery day or a safe place?

    The workshop's answer

    The courier brings it to your door or apartment and may phone you first. You can give the workshop a preferred day, time and safe place, such as the backyard, or have it left with a neighbor. Tracking is sent before dispatch.

  2. A common question

    Which courier do you use, and can I choose my delivery day?

    The workshop's answer

    Orders ship by FedEx air express, and UPS has also been used. After dispatch FedEx sends a link where you can manage the delivery time, and the workshop asks for a phone number to give the courier.

  3. A common question

    The courier keeps trying to deliver while I'm away. Can you reschedule it?

    The workshop's answer

    Call the carrier with your tracking number (the workshop gives you both) and ask them to hold the parcel, change the day or leave it with a neighbor.

  4. A common question

    I'll be away when it's due. Can delivery wait until I'm back?

    The workshop's answer

    Yes. Share your travel dates and the workshop holds the order, reconfirms with you, and ships it to arrive after you return.

Questions buyers ask next

Is the day I ask for a guaranteed delivery day?

No. The workshop passes on your preference, but exact days can't be guaranteed. The carrier's tracking link lets you adjust the day yourself if it lands on the wrong one.

Tracking shows nothing yet. Has the parcel left?

Often the label is created before the carrier collects the parcel, so tracking stays blank until the first pickup scan. Once it moves, the carrier sets the pace. One quote gave 2 to 4 days of shipping; ask the workshop for your own estimate. If it still looks stuck, the workshop checks with the courier.

Why does the courier need my phone number?

Because the courier may call before delivering. The workshop asks for a number to pass on with the parcel, so the driver can reach you about the day or the drop-off spot.