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The Cutting Table · a question, worked through

Can I pick up my order in person instead of having it shipped?

Short answer: it ships, friend. When a buyer is in a hurry, the fix has been a faster dispatch, not a trip to the workshop door.

Answered by

The Weather Man of Casco Bay · · Updated

Pinned by Callum

The quick answer

No, a custom cushion order usually can't be picked up in person; cushions are made to order and shipped by courier. When a buyer needed one urgently, the workshop offered next-day dispatch with 3 to 4 day delivery instead. Floor sofas are the rare exception, collected by prior arrangement, and holidays can slow couriers by a few days.

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Key facts

  • Custom cushion orders are shipped by courier rather than collected in person.
  • For an urgent cushion, next-day dispatch with 3 to 4 day delivery was offered instead.
  • By prior arrangement, floor sofa buyers have collected from the warehouse and paid there.
  • When home delivery wasn't possible, one sofa went to a courier branch for pickup, expected in 2 to 3 days.
  • A public holiday slowed that courier network by a few days.
  • A floor sofa ships as vacuum-sealed roll packs plus a small box of metal bars, often arriving on different days.

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Tell them where it lives. Porch, deck or boat: the weather picks the fabric and the foam before anyone else does. — Callum

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

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Can I come by and collect it?

For a cushion, no. Every piece is cut and sewn to order, then handed to a courier. One buyer asked to collect in person and was told exactly that, with an offer attached: dispatch the next day, delivery in 3 to 4 days.

That offer is the useful part. Is there a date the cushion has to be on the porch by? Say so in your first message, not after production.

And a floor sofa? Can I pay when I pick it up?

Floor sofas are the one exception. By arrangement made ahead, buyers have collected a modular floor sofa at the warehouse and paid there. Ask first; it is not a standing service.

Once, when home delivery wasn't possible, a sofa went to a courier branch for pickup, expected in 2 to 3 days. A public holiday blew through like a squall and the couriers ran a few days behind.

What arrives when it ships

  • A floor sofa comes as vacuum-sealed roll packs plus a small box of metal bars.
  • The parcels ship together but often land on different days, sometimes with different couriers.
  • Orders usually ship without a signature required, so the courier can leave them at your door.
  • Foam needs time to recover after it is unrolled; see the first 72 hours.

Custom cushions ship rather than wait for pickup; for one urgent order, next-day dispatch came with 3 to 4 days of delivery.

Callum
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Buyer questions

  1. A common question

    Can I pick up the cushion in person?

    The workshop's answer

    No, orders are shipped. When one buyer asked, the workshop offered next-day dispatch with delivery in 3 to 4 days; if you have a date, say so in your first message.

  2. A common question

    Can I collect a sofa in person instead of having it shipped?

    The workshop's answer

    By arrangement, buyers have collected from the warehouse and paid there. When a sofa couldn't be delivered to one buyer's home, it went to a courier branch for pickup, expected in 2 to 3 days; a public holiday slowed the couriers by a few days.

  3. A common question

    Can you ship it as a gift to another address, without the price inside?

    The workshop's answer

    Yes. Send the recipient's address and it ships there, packed without any price or invoice. Add the address to the order notes so it can be double-checked.

Questions buyers ask next

How fast can an urgent cushion order reach me?

The fastest option offered in one urgent case was next-day dispatch followed by 3 to 4 days of delivery. Say the order is urgent when you place it, and get the timing in writing from the start.

Do holidays delay cushion deliveries?

They can. In one real case a sofa sent to a courier branch was expected in 2 to 3 days, and a public holiday slowed the courier network by a few more. Allow extra days around holidays.

Why did only part of my floor sofa arrive?

It ships in several parcels: vacuum-sealed roll packs of cushions and a small box of metal bars. They leave together but often arrive on different days, sometimes with different couriers.