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The Cutting Table · a checklist answer

Checkout says this item can't be shipped to my country. What can I do?

Also asked as:It says you cannot ship to my countryIt won't let me purchase the corner sofa

Usually the parcel could sail just fine. The checkout is reading the wrong chart about where you're standing, and the chart lives in your account.

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The Weather Man of Casco Bay · · Updated

Forest green velvet seat cushion on an antique oak settle with leather-bound books, a mug and a brass floor lampSave
Forest green velvet softens the seat of an antique oak settle under the beams of a book-lined room.

The quick answer

Check your own account settings first, because the marketplace decides where you are from your account country or region, the delivery address saved on your account, your shipping address and your IP location, and a VPN can trip it. If the item itself ships to you, message the workshop for a custom order link. Blocks the workshop can't clear go to marketplace support.

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Key facts

  • The marketplace uses your account region, saved delivery address, shipping address or IP location to decide where you are.
  • A VPN can trigger a can't-ship message.
  • An old saved address from another country has blocked a buyer's checkout.
  • The workshop can't change the marketplace's own checkout blocks.
  • A custom order link works around a blocked product page.
  • Some products, notably complete floor sofas, can't ship to every country because of regulations.
  • Custom cushions such as the linen bench cushion ship worldwide.
  • The workshop ships to about 90% of the world, the US and Canada included; the shipping cost for your address is confirmed with the quote.
  • Transit time to the US and Canada is confirmed with your order; get it in writing and leave a margin before any date that matters.
  • The shop doesn't ship to PO boxes or APO/AE military addresses, so give a street address.

Have it made

Have Callum’s workshop cut this for you

Short list: size, sun hours, how fast it has to dry. The workshop goes through it with you. — Callum

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
Custom cushions such as the linen bench cushion ship worldwide.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

Four settings to check before you write

  • Account country or region. The marketplace reads it first.
  • The delivery address saved on your account. One buyer who had moved still had an address from another country saved and couldn't check out.
  • The shipping address on this order. Make sure it's the one the parcel should reach.
  • Your VPN. Switch it off and reload; the marketplace also reads your IP location.

What if every account setting is right?

  1. Message the workshop

    Send your measurements and colors. If the item ships to you, the workshop makes a custom order link; the quote pattern lists what to include.

  2. Contact marketplace support

    If nothing in your settings points elsewhere, the block is a platform setting the workshop can't change.

When the block is real

Sometimes the chart is right. A few products, notably complete floor sofas, can't currently ship to some countries because of regulations. A complete floor sofa travels as 2 or 3 roll packs of about 18-33 lb each, plus a small box of metal bars weighing about 9 lb. Custom cushions are different: the linen bench cushion, for one, ships worldwide, so a blocked page for a cushion is usually a settings issue.

For a kids' floor sofa or any big order, check the settings before the day you need it. When did you last look at the address saved on your account, friend?

A can't-ship message at checkout is usually a settings issue: the marketplace reads your account region, saved address and IP, not your front door.

Callum Reid
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Buyer questions

  1. A common question

    The floor sofa page says it can't be delivered to me. Do you ship here?

    The workshop's answer

    Usually, yes. Check the delivery country saved on your account: one buyer who had moved still had an address from another country set and couldn't check out. The same sofa is also sold on the workshop's own website, usually for less.

  2. A common question

    Checkout seems to think I'm in a different country. Why?

    The workshop's answer

    The marketplace goes by your account country or region, your shipping address or your IP location, and a VPN can trigger it. If none of those point elsewhere, contact marketplace support, because it's a platform setting the workshop can't change.

  3. A common question

    The bench cushion won't check out for my country. Can you still ship it?

    The workshop's answer

    Often, yes. The linen bench cushion ships worldwide, so a blocked page is usually a settings issue: send your measurements and colors and the workshop makes a custom order link. Complete floor sofas are different; some countries are closed to them for now, though covers and bars can be sent without foam.

  4. A common question

    I'm moving soon. Can I order now and have it arrive after I move in?

    The workshop's answer

    Yes. Add 'deliver on or after' and your date to the order note, and the workshop holds the order so it arrives as close to your move-in date as possible. Shipping straight to the new address is the safest plan.

Questions buyers ask next

Can a VPN really stop me from buying a cushion?

It can. The marketplace reads your IP location along with your account settings, so a VPN pointed at another country can make checkout refuse an item that would otherwise ship to you.

Can the workshop lift the block from its side?

Not when it's a platform setting. The workshop can make a custom order link for items that ship to you, but a block tied to your account or location has to be cleared by you or marketplace support.

Is there another way to order if checkout keeps refusing?

Yes. Send your measurements and colors for a custom order link, or buy the same sofa on the workshop's own website where it delivers, usually for less.