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The Cutting Table · a common question

I ordered my trapezoid cushion on the rectangle listing. What do I do now?

Also asked as:I ordered on the wrong listingI didn't see an option to upload the sketch

A carefully measured angled seat, paid for on the rectangle page: it happens more than you'd think. The fix is quick, and the first order is refunded in full.

Answered by

The Piping Queen of Newport · · Updated

The quick answer

If a trapezoid cushion went through the rectangle listing, reorder on the custom-shape listing and the workshop cancels the first order with a full refund. The custom-shape listing is the one that asks you to upload your drawing and write exact measurements at checkout. A rectangle or cover listing skips that upload, and without the sketch a custom shape risks a production mistake.

Indigo denim-look trapezoid window seat cushion with ivory piping in a white paneled kitchen bay beside an oak tableSave
An indigo trapezoid cushion fills an angled kitchen bay, close enough to the table for breakfast and the morning paper.

Get a quote for a trapezoid bench cushion

Key facts

  • Custom shapes such as trapezoids must be ordered on the custom-shape listing.
  • Only the custom-shape listing asks for a drawing upload at checkout.
  • After you reorder, the wrong-listing order is canceled with a full refund.
  • Ordering a shape on the rectangle or cover listing skips the drawing safeguard and can cause production mistakes.
  • Every edge on the drawing can be written to the nearest ¼ in; the workshop converts it to centimeters and checks the geometry before cutting.
  • Complex shapes may be split into 2 to 3 pieces, and a finished shape can differ from the drawing by roughly 0.5 to 1 in (1 to 2 cm).
  • The refund for the canceled order goes back to the original payment method; how soon it shows depends on the bank.

Have it made

Have Maggie’s workshop cut this for you

Have the tape measure handy when they call. Old cushions shrink and sag; the seat underneath does not. — Maggie

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

Want to pick the shape and add photos? Use the full quote form

The fix, in three moves

  1. Reorder on the trapezoid listing

    Choose the size options that cover your cushion and write every exact measurement. The trapezoid measuring guide lists which ones.

  2. Upload your drawing

    The custom-shape checkout asks for it. Label every edge; the drawing checklist shows how.

  3. Let the first order go

    Once the new order is in, the rectangle order is canceled and refunded in full.

Why the rectangle page is the wrong door

A rectangle needs two numbers and no picture. A trapezoid needs a picture, because the same four numbers can be drawn more than one way. The rectangle listing has nowhere to put that picture, so the cutter gets numbers without a shape.

I once re-covered a window seat from a note that said “angled at one end.” Which end, dear? I guessed. Learn from me: order trapezoid cushions where the sketch goes in, and check your sides first with the trapezoid cushion calculator.

The rectangle listing has no place to upload a sketch, so a trapezoid cushion ordered there reaches the cutter with numbers but no shape.

Maggie
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Buyer questions

  1. A common question

    I bought my trapezoid seat cushion on the rectangle page by mistake. Can it be fixed?

    The workshop's answer

    Yes. Reorder through the trapezoid listing, choose the right size options, write your exact measurements and add the drawing. The first order is then canceled and refunded.

  2. A common question

    I used the wrong listing and couldn't find where to upload my sketch. What now?

    The workshop's answer

    That order is canceled with a full refund, and you're sent the correct custom-shape listing, whose checkout asks for your drawing. Skipping the upload can lead to production mistakes.

  3. A common question

    Can I change the size or thickness after ordering?

    The workshop's answer

    Usually, as long as production hasn't started and the fabric isn't cut yet. Send the new measurements or thickness; the order is updated and the change confirmed back to you. Changes that don't alter the price cost nothing extra.

Questions buyers ask next

Why does a trapezoid cushion need a drawing at all?

The same four numbers can describe more than one shape. A drawing shows which edge is longer and which ends are angled, so the custom-shape checkout asks for it; the rectangle listing has no upload step.

Will I pay twice while the switch happens?

Only briefly. You pay for the new order on the custom-shape listing, and the rectangle order is canceled with a full refund. A refund can take a few days to show.

Which listing is right for other odd shapes?

The custom-shape listing, for any cushion that isn't a plain rectangle. It is the one that asks for your sketch and exact measurements; the rectangle and cover listings skip that step.