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The Cutting Table · a checklist answer

Which courier do you use: FedEx, UPS or DHL?

Also asked as:Which courier do you use?Could I request DHL or UPS?

Which courier does the cushion workshop use? It gets asked before the first stitch, so here is the short answer and what to do when a parcel goes quiet.

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The Weather Man of Casco Bay · · Updated

Black and white speckled bouclé box cushion on a floating oak bench under a garden sash window, French press and tulipSave
A salt-and-pepper bouclé cushion runs the full length of a sash-window bench, framing the garden like a picture.

The quick answer

Custom cushions ship by express courier, mainly FedEx, with UPS Express for large parcels such as floor sofas and DHL for a few regions outside the US. The workshop doesn't use small budget carriers. Every parcel gets its own tracking number when it ships, and a new one is sent if a label is replaced. Ask the workshop for the current transit time before you order.

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Key facts

  • FedEx express is the main carrier.
  • UPS Express carries large parcels such as floor sofas to the US.
  • Bars, parts and replacements usually go by FedEx.
  • DHL is used for a few regions outside the US.
  • Small budget courier companies are not used.
  • Every parcel gets its own tracking number at dispatch, and a new one if a label is replaced.
  • After handover, transit time is the carrier's; ask the workshop for its current estimate.

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Have Callum’s workshop cut this for you

Short list: size, sun hours, how fast it has to dry. The workshop goes through it with you. — Callum

Leave your details and the workshop will call you to confirm measurements, fabric, foam and piping. No prices, dates or payment on this page: it is a request, not an order.

Fabric · Foam · Pipingwhat the workshop will confirm with you

Fabric
The cover cloth: weave, color and care code.
Foam
The core: its density and thickness set the feel.
Piping
The corded seam edge: matching, contrast or none.
Only for this request: no marketing calls or texts. Outside the US, add the country code.
In inches: length × depth × thickness, plus any angles or cut corners.

* Required. A member of the workshop team will call you to talk it through; nothing is charged and nothing is made until you have agreed on every detail with them.

We use these details only to answer this request and make your cushion: your name and contact details, the cushion details and photos you send, the page you came from and the ad or link that brought you, if any. The workshop that makes the cushions receives them. We don't sell them or share them for advertising, and we delete requests after 24 months. Privacy notice for requests.

Nothing is made or charged until you approve the details.

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Which carrier takes which box

  • Cushions, covers and most orders: FedEx express
  • Large parcels such as floor sofas: UPS Express
  • Bars, parts and replacements: usually FedEx
  • A few regions outside the US: DHL
  • Small budget couriers: not used

Why FedEx and UPS Express, and no budget carriers?

Rain doesn't negotiate, and a parcel sitting in a slow depot doesn't either. The workshop ships many orders to the US every day and doesn't hand them to small courier companies: FedEx takes most parcels, like a window seat cushion, and UPS Express takes the big ones, like a modular floor sofa.

Once a box is handed over, the carrier sets the pace, so ask the workshop for the current transit time to a US door. You get the tracking number the day it ships, friend. When it lands, the first 72 hours Pattern covers the unpacking. Does someone sign for parcels at your place, or do they wait on the porch?

When the tracking goes quiet

  1. Find the right number

    Each parcel has its own tracking number, shared when the order ships. A two-box order means two numbers.

  2. Look for a replacement label

    If a label was replaced, the workshop sends a new tracking number. Follow that one.

  3. Call your local FedEx

    Calling the local office directly can speed a stalled parcel along or arrange a pickup.

  4. Keep your phone number on the order

    The courier uses it to reach you about delivery.

Custom cushions travel by FedEx express, floor sofas by UPS Express, and every box carries its own tracking number from the day it ships.

Callum
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Buyer questions

  1. A common question

    Which courier brings a floor sofa?

    The workshop's answer

    Sofas to the US have gone by UPS Express. Parts and replacements usually go by FedEx, and every parcel gets its own tracking number.

  2. A common question

    Which courier do you use? I don't want a slow budget carrier.

    The workshop's answer

    FedEx and UPS. The workshop ships many orders to the US every day and does not use small courier companies.

  3. A common question

    Will I get a tracking number for my cushions?

    The workshop's answer

    Yes, it's shared when the order ships. Deliveries go by FedEx or UPS, and a new tracking number is sent if a label is replaced.

  4. A common question

    Which carrier do you use, and why do you need my phone number?

    The workshop's answer

    FedEx. The phone number lets the courier reach you about delivery. If a parcel seems stuck, call your local FedEx directly; that can speed things up or arrange a pickup.

Questions buyers ask next

Can I pick the delivery day or a safe place to leave the box?

Yes. Give the workshop your preferred day and a safe place or a neighbor, and use the courier's tracking link to manage the delivery. If you're away when it arrives, call the carrier to hold or rebook it.

Can my order wait until I'm back from a trip?

Yes. Share your travel dates and the workshop holds the order, reconfirms with you, and ships it to arrive after you return. Exact days can't be guaranteed, but you can adjust the day with the courier.

Can delivery be guaranteed for a party or event date?

Not firmly, but the workshop can prioritize production, upgrade to express and time dispatch toward your date. Ask for the express timing in writing; holidays can add a day or two, so leave some margin.