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The Cutting Table · a question, worked through

How long does shipping to the US take?

Air express, not a slow boat. Here's what sets the clock between the day you order and the knock on the door, and how to read the dates you're shown.

Answered by

The Weather Man of Casco Bay · · Updated

Pinned by Callum

The quick answer

Custom cushion shipping to the US goes by FedEx or UPS air express once the order leaves the workshop; one quote gave 3-4 days to New York. Processing comes first and varies by design, and Hawaii can take longer than the mainland. The order page's estimated date is automatic, so get the workshop's own dates in writing, follow the tracking number, and leave a margin.

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Key facts

  • Orders ship by FedEx or UPS air express, Hawaii included, with the shipping cost stated on your quote.
  • One quote gave 3-4 days to New York after dispatch.
  • Processing comes before shipping and varies by design and listing.
  • At busy times the quotes stretch, so leave a margin.
  • Hawaii delivery can take longer than the mainland.
  • The order page's estimated date is automatic and counts only transit, so it can pass before a handmade order ships; the tracking number is the forecast to follow.
  • Past buyers with a fixed date asked about express delivery before paying, and some had delivery held until after a move.

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"How many days until it reaches my door?"

Once it leaves the workshop it goes by FedEx or UPS air express. One quote gave 3-4 days to New York. Processing comes first, and some listings state their own processing time, so read yours and ask the workshop for both before you pay.

At busy times the quotes stretch, so leave a margin. Hawaii can run longer; the Hawaii cushions page covers the island side of things.

"The estimated date has passed and nothing shipped. Should I worry?"

Not yet. That date is generated automatically by the order page and counts only transit, so it can pass before a handmade order even ships. Once the order ships, a tracking number is added. Follow that. It's the only forecast worth reading.

"Can it come faster? Or later?"

Sometimes both. Give the date you need it by before you pay; past buyers with a deadline had express delivery arranged. The workshop doesn't guarantee a date, so leave yourself some margin.

Moving house, or away that week? Delivery has been held and sent to arrive after a buyer was settled. A floor sofa travels as vacuum-sealed roll packs plus a small box of bars, and they can land on different days. The first 72 hours Pattern covers unpacking, and modular floor sofas shows what's in the boxes. What date are you working toward, friend?

What sets each stage of the clock

StageWhat sets itWhat to watch
ProcessingThe design and the listing; custom shapes take longestThe listing's own processing line
Air express to the USFedEx or UPS from dispatch; the quote states the timing for your addressThe tracking number, added at dispatch
Busy seasonA full order book stretches the quotesOrder early and leave a margin
HawaiiIsland routing can run longer than the mainlandThe estimate on your quote
Floor sofaRoll packs and a box of bars travel separatelyParcels that land on different days

Air express carries a custom cushion to a US door after dispatch, and the order page's estimated date is only an automatic guess.

Callum
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Buyer questions

  1. A common question

    Is the estimated delivery date on my order accurate?

    The workshop's answer

    Not always. It's generated automatically by the order page and counts only transit, so it can pass before a handmade order ships; once the order is dispatched, follow the tracking number instead.

  2. A common question

    How long from ordering until it's at my door in the US?

    The workshop's answer

    Processing comes first and varies by design, then FedEx or UPS air express from dispatch. If you need it by a certain date, say so before you pay and ask whether express delivery can be arranged.

  3. A common question

    Can you ship the teddy floor sofa to the US but hold it until after our move?

    The workshop's answer

    It has been done: past buyers wrote the move date in the order note or a message, and dispatch was timed so the delivery arrived after the move.

  4. A common question

    Which carrier brings it, and how fast?

    The workshop's answer

    Air express, mostly FedEx and sometimes UPS. One quote gave 3-4 days to New York, and quotes stretch at busy times; the quote states the shipping cost for your address.

Questions buyers ask next

Does a floor sofa arrive in one box?

No. It ships as vacuum-sealed roll packs of compressed cushions plus a small box of metal bars. They travel together but often arrive on different days, sometimes with different couriers.

Can I change the delivery address after it ships?

Only through the carrier, and it isn't guaranteed. The workshop can email FedEx or UPS, and you can contact the carrier with your tracking number to reroute. Check the address and ZIP code before paying.

Tracking says delivered, but nothing is here. Now what?

Check the delivery photo, porch, mailroom and neighbors first. If it's still missing, the workshop opens a carrier investigation; for a misdelivery or confirmed loss, agree the next step with the workshop once the carrier has answered.