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The Cutting Table · a question, worked through

My tracking number hasn't updated. Has my cushion order actually shipped?

A label is a forecast, not a departure. The parcel hasn't left the harbor until the carrier scans it at the dock.

Answered by

The Weather Man of Casco Bay · · Updated

Pinned by Callum

The quick answer

A tracking label that's created but not moving usually means the parcel hasn't been collected yet: the label is made when the shipping documents are prepared, sometimes a few days before the carrier picks up. Tracking starts at the first pickup scan, and the carrier's updates take over from there. If a status still looks stuck, ask the shop to check with the courier.

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Key facts

  • Tracking labels are created before carrier pickup, sometimes days before.
  • A tracking number may be created early to meet the order's ship-by deadline.
  • Tracking updates only after the carrier collects the parcel.
  • Weekends and busy periods can delay the handover.
  • FedEx tracking can lag between facilities.
  • Delivery time after pickup depends on the carrier and destination; ask the workshop for an estimate.
  • The shop contacts the courier when a status looks stuck.

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“It's been on label created for days.”

Then the parcel is still ashore. The label is printed when the shipping documents are prepared, sometimes a few days before the carrier collects the box, and sometimes early so the order meets its ship-by deadline. Nothing moves on the tracking page until the first scan at pickup.

Weekends and busy stretches slow that handover. Most of the time, that's the whole mystery.

“It moved once, then went quiet.”

Once FedEx has it, the tracking doesn't always refresh in real time between hubs. Think of a boat between two lighthouses: moving, just not reporting. Give the carrier a little sea room, and if the page stays still for long, ask the shop to check with the courier.

While you wait, friend, read what to do in the first 72 hours after a vacuum-packed cushion lands, so the foam gets its full recovery. What does your tracking page say right now?

A real project

Two weeks and no box

Buyers have written to the workshop after two weeks with no parcel and no word. In those cases the orders had just been dispatched, the tracking link went out, and the boxes arrived a few days later. Custom work spends its time on the cutting table before the carrier ever sees it.

When the tracking still looks stuck

  1. Look for the first scan

    No pickup scan means the carrier hasn't collected the parcel yet. Weekends and busy periods can hold the handover a little longer.

  2. Count from the first pickup scan

    Once scanned, the parcel is moving, even if the page skips a hub or two along the way.

  3. Message the shop

    If a status looks stuck, the shop checks with the courier directly.

  4. Missed the driver? Call the carrier

    Contact the carrier with the tracking number to arrange redelivery or pickup, or the parcel may go back to the depot.

Parcel tracking starts at the carrier's first pickup scan, not when the label is printed, and a shipping label can be printed days before pickup.

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Buyer questions

  1. A common question

    I got a tracking number but it hasn't updated. Has my order shipped?

    The workshop's answer

    The label is created in advance and only starts updating once the carrier physically collects the parcel. When the shop is busy, handovers run slower. Ask the shop for a delivery estimate once it's collected.

  2. A common question

    Tracking says shipped but the parcel hasn't moved. What's going on?

    The workshop's answer

    A tracking number can be created to meet the ship-by deadline before the parcel reaches the carrier, and weekends or busy periods can delay the handover. Tracking starts updating at pickup; ask the shop for a delivery estimate from there.

  3. A common question

    I have a tracking number but see no movement. Is my order on its way?

    The workshop's answer

    The label is created when the order is prepared; the parcel isn't moving until the carrier collects it, and the first scan comes at pickup. If nobody is home at delivery, contact the carrier with the tracking number to arrange redelivery or pickup, or it may go back to the depot.

  4. A common question

    My tracking hasn't changed. Where is my package?

    The workshop's answer

    The tracking number is created when the shipping documents are prepared, sometimes a few days before FedEx collects the parcel. After pickup, FedEx tracking doesn't always refresh in real time between hubs. The shop checks with the courier if a status looks stuck.

Questions buyers ask next

Does 'label created' mean my cushion is finished?

It means the order has been prepared for shipping and the documents are ready. The parcel isn't in the carrier's hands until the first pickup scan appears, which can come a few days later, especially over a weekend or a busy stretch.

Will two separate orders arrive in one box?

Usually they ship separately, each with its own tracking, timed to go out together. Ask before dispatch and the shop can combine separate orders into one shipment, which leaves you with a single tracking number to watch.

What if I'm not home when the parcel comes?

Orders usually ship without a signature required, so the courier can leave the parcel at your address. If a delivery is missed, contact the carrier with your tracking number to arrange redelivery or pickup before it goes back to the depot.