---
title: "How to Choose a Custom Cushion Maker: 12 Questions to Ask"
url: "https://cushionguide.com/guides/how-to-choose-a-custom-cushion-maker/"
section: "The Pattern Room"
author: "Margaret Holloway, The Piping Queen of Newport"
author_url: "https://cushionguide.com/masters/maggie/"
published: "2026-07-23"
updated: "2026-09-24"
keywords: "how to choose a custom cushion maker, questions to ask before ordering custom cushions, custom cushion company checklist, online custom cushions, made to measure cushion maker"
---

# Choosing a custom cushion maker online: twelve questions first

*Every maker's website says made to measure. The difference shows up when you ask twelve plain questions and read the answers. Here they are, with the answers the partner workshop gives when buyers ask.*

> **The quick answer:** Choose a custom cushion maker by the answers it gives in writing, not its photos. Ask for your exact size with a stated tolerance, a drawing to approve before cutting, foam density in numbers, fabric composition, swatches, certificates you can look up, clear remake rules and a realistic order-to-door time. A maker who answers all twelve plainly has measured a great many cushions.

![Charcoal and ivory dotted weave box cushion with self piping on a worn workbench beside a brass tape measure and scissors](https://cushionguide.com/media/bench-cushions/charcoal-box-cushion-workbench-tape-measure-shears-1600.webp "Every cushion is cut to the customer's measurements; the tape, shears and swatch book tell that story at a glance.")

## Every homepage says made to measure

Every custom cushion website says *made to measure*. So did the one I bought for my own window seat years ago. I asked about the color, only the color, and the cushion sat proud of the frame all winter like a loaf that had risen too far.

Knowing how to choose a custom cushion maker comes down to twelve questions asked before you pay. Every maker has a handsome photograph. The answers tell you far more.

The same twelve questions keep deciding whether a cushion fits on the first try. Each one below comes with why it matters, what a straight answer sounds like, and what the workshop actually tells buyers. Hold us to the same list, dear. Right, then.

## 12 questions for a cushion maker, and the straight answers

| Ask the maker | Why it matters | A straight answer sounds like | What the workshop answers |
|---|---|---|---|
| 1. Will you make my exact written size, and what is your tolerance? | A size rounded to a stock option isn't custom, and handmade pieces always move a little. | A promise to cut to your note, plus a tolerance in inches. | Cut to the numbers in your note, not rounded; finished within about 1/2 to 1 in (1.3 to 2.5 cm), long pieces a bit more. |
| 2. Will I approve a drawing before you cut? | Most fit problems begin as a number read two ways. | Yes, and we'll wait for your yes. | Shaped pieces are redrawn to scale and sent for approval; an edge that can't be right is flagged and re-measured first. |
| 3. What foam, in numbers? | Premium is an adjective. Density tells you how long a seat holds its shape. | A density, a firmness, and a softer option. | about 2.0 lb/ft³ (32 kg/m³) high-resilience polyurethane, medium-firm; a softer grade on request. |
| 4. What is the fabric made of, and how hard does it wear? | Linen and linen-look are different fabrics, and a decorative weave wears out early on a dining bench. | Fiber content for your code, and a rub count or a plain 'none held'. | Linen-look codes are polyester; natural linen is a linen-polyester blend; 100% linen on request. No rub count quoted for standard ranges. |
| 5. Can I see swatches, and how should I judge them? | Screens flatter some colors and bruise others. | Yes, and look at them in your own daylight at more than one hour. | Up to 5 codes per sample order, plus free close-up photos while you wait. |
| 6. Which certificates can I check myself? | A logo is a picture. A certificate has a holder, a number and a scope. | A document number, whose it is, and where you can look it up. | OEKO-TEX Standard 100 certificate 03.T.3239, held by the fabric mill and listed on Label Check. |
| 7. Where do the zipper, piping and ties go? | These details make a cushion look tailored, and they are the easiest to forget. | You name the side and the positions; they go on the order. | A hidden zipper on the back edge or underside, your choice; same or contrast piping; ties on request, placed from a photo of your frame. |
| 8. How is it packed, and how long does it take to recover? | Compressed foam reads short on delivery day. Panic is not a measuring tool. | A recovery time in days, and the day to measure. | Vacuum-packed; the foam rises over 48 to 72 hours; measure on day 3 or 4. |
| 9. How long from order to door? | A cushion that arrives after the party is a cushion for next year. | Making time and shipping time, stated separately. | Making time and tracked shipping time given separately with the quote; complex curves take longer. |
| 10. What happens if it's wrong, and whose mistake is it? | A policy that doesn't separate the maker's errors from the buyer's isn't a policy. | Maker errors fixed at the maker's cost; buyer errors discussed before you order. | In past cases a size or color that didn't match the order note was remade, usually without sending the first piece back; ask for the terms before you order. |
| 11. Who reads my messages and drawings? | Whoever reads your drawing should be able to tell you when it doesn't add up. | Someone who asks questions back. | Drawings go through the workshop's message thread; the craftsmen review shapes and ask for re-measures when numbers don't close. |
| 12. Can I see photos of finished orders, and a photo of mine? | Styled photos show what's possible. Buyer photos show what's usual. | Yes to both, before your cushion ships. | Photos of your finished cushions are sent before dispatch on request, and the workshop can wait for your approval. |

## Numbers, not adjectives: foam and tolerance

Questions one to three are really one question: will you give me numbers?

A buyer in the US asked for foam of at least 1.8 lb density with an ILD of 44, so adults wouldn't sink through a deep 25 x 78 x 6 in (64 x 198 x 15 cm) seat. The workshop answered in kind: its 32 kg/m³ foam is about 2.0 lb/ft³ and firm, and it carries no official ILD rating. A maker who tells you what it hasn't measured is one whose other numbers you can trust. The conversion is in [foam density in lb/ft³ and kg/m³](https://cushionguide.com/guides/foam-density-lb-ft3-kg-m3/).

Tolerance works the same way. Another buyer in the US ordered a 29.5 x 111.25 in cushion for a ledge bench; it was cut at 29.5 x 111.4 in (75 x 283 cm), rounded to the nearest whole centimeter. The length was perfect. The width finished at 30 in and crept over the ledge: about 3/8 in (1 cm) of handmade variation with nowhere to go.

If a cushion must sit inside something, say so in the note and order a whisker under the maximum. [Size tolerance](https://cushionguide.com/guides/custom-cushion-size-tolerance/) has the full picture, and [what to send for a quote](https://cushionguide.com/guides/custom-cushion-quote-what-to-send/) keeps your numbers from being read two ways.

## Two corduroy benches and a photo before the foam went in

A buyer in the US ordered two brown corduroy bench cushions, 62 x 14 in (157 x 36 cm) each, with four ties apiece set 2 in (5 cm) from the ends.

Before cutting, the workshop asked for a photo of the bench and a quick sketch, so the ties would land on the frame and not on thin air. When the covers were sewn, it sent a photo for approval. The foam went in the next day, and the cushions shipped.

That one order answers questions 2, 7 and 12 at once: a sketch agreed before cutting, ties placed from the real frame, and a photo of the actual cushions before they left. Ask any maker for the same.

## Fabric you can check: fiber, rubs, swatches, certificates

Ask what the fabric *is*, not what it's called. At the workshop, linen-look codes are polyester, the natural linen chart is described as 50% linen and 50% polyester, and a 100% linen chart exists on request. None of that is a flaw until nobody tells you. See [real linen versus linen-look](https://cushionguide.com/guides/real-linen-vs-linen-look-cushion-fabric/) and the [linen-look family](https://cushionguide.com/fabrics/linen-look-fabrics/).

For wear, the honest answer is often a limit. The workshop holds no Martindale or Wyzenbeek certificates for its standard ranges, so it quotes no rub count for them; for its pet-friendly weave, the supplier reports about 88,000 Martindale. [Martindale and double rubs](https://cushionguide.com/guides/martindale-vs-double-rubs-fabric/) explains the numbers.

Certificates get the same test. The fabric's [OEKO-TEX Standard 100](https://cushionguide.com/guides/oeko-tex-standard-100-cushions/) certificate, 03.T.3239, belongs to the mill that weaves it, and anyone can look the number up; the documents sit on the [certificates page](https://cushionguide.com/certificates/). If a maker names a foam certification, ask for the paper and check it in that program's own directory, as [how foam certification works](https://cushionguide.com/guides/certipur-us-foam-explained/) shows.

## After you pay: the clock, the box and the remake

Order-to-door time should come in two parts: making time at the workshop, and tracked shipping after dispatch. Curved or complex shapes take longer, because they go to the most experienced craftsman. Ask for both parts before you order.

The box deserves its own question. Foam travels vacuum-packed and rises over 48 to 72 hours, so measure on day 3 or 4, not on delivery day; [the first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) walks you through it.

Then the remake rules. When the size or color doesn't match the order note, photograph it with a tape measure and ask the workshop what it will do; in past cases it remade the piece, usually without asking for the first one back. A measuring slip or a change of heart is different: a new cover alone, keeping your foam, is often the cheapest fix. A good maker draws that line before you order. [Remakes for wrong size or color](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) has the details.

Last, the messages. Send a short text first, then the drawing once someone replies, and notice what they ask back. A maker who asks you to re-measure one edge has read your drawing. What would you add as question thirteen?

> **Tailor's margin:** Ask for the tolerance before you pay. A maker who can't name one hasn't measured enough of its own cushions.

## The printable checklist: twelve questions before you pay

- ✓ Exact size written on the order, with a stated tolerance.
- ✓ A drawing to approve before anything is cut.
- ✓ Foam named in numbers: density and firmness.
- ✓ Fiber content known, and whether a rub count exists.
- ✓ Swatches judged in my own daylight.
- ✓ Every certificate number looked up myself.
- ✓ Zipper side, piping code and tie positions on the order.
- ✓ Packing method known, and the day to measure.
- ✓ Making time and shipping time stated separately.
- ✓ Remake rules for maker errors and for mine.
- ✓ Someone read my drawing and asked questions back.
- ✓ Photos of finished orders seen, and mine before it ships.

> Ask a custom cushion maker for numbers: density, tolerance, days. Adjectives are free. Numbers are the part somebody has to stand behind.
>
> — Maggie

## Buyer questions: buyers who asked first

**A common question:** My cushion arrived the wrong size. Will you remake it, and do I have to send it back?

**The workshop's answer:** Photograph it with a tape measure along the full dimension and message the workshop. In past cases where the error was the workshop's, it remade the piece and the wrong one didn't need to come back. Only the parts that didn't fit were remade, so correct armrests stayed put, and a partial refund was the choice for buyers who kept the piece. Remakes shipped by FedEx with tracking.

**A common question:** Can I see my cushions before they ship?

**The workshop's answer:** Yes. Ask, and the workshop photographs your finished cushions before they go to the courier, and it can wait for your approval. On one order the foam went in the day after the cover was approved, and the cushion shipped straight away. Every cushion is measured and checked, and the final size is confirmed on request. A filled cushion and a loose cover can look slightly different in tone in phone photos.

**A common question:** What density is the foam in your bench cushions?

**The workshop's answer:** 32 kg/m³, about 2.0 lb/ft³: a high-density, high-resilience polyurethane with a medium-firm feel. It's firmer and longer-lasting than the 28 kg/m³ foam often specified, and on a 3 in (7.5 cm) cushion it holds its shape for years without going lumpy. The workshop says no flame-retardant additives go into it. Every custom cushion gets this foam unless you ask for a softer one.

**A common question:** Is your fabric certified, and can I see the paperwork before I order?

**The workshop's answer:** The fabrics come from a mill holding an OEKO-TEX Standard 100 certificate, and the documents are shared on request. When a buyer asked about a specific US foam certification, the workshop described its foam and did not claim that certification. If a particular certificate matters to you, ask for the document before ordering and rely only on what it shows.

**A common question:** What do you need from me to quote a custom cushion?

**The workshop's answer:** Length, width and thickness; the fabric or listing you like, where a link or screenshot is fine; and, for any shape that isn't a rectangle, a drawing with every side written on it. Photos of the seat help. It can all go in one message thread. The workshop checks the shape, sometimes sends its own sketch to approve, then replies with a total that states shipping, and names the option to pick or creates a custom purchase link.

## Short answers before a long order

### Is it a bad sign when a maker asks for a drawing before quoting?

No, it's a good one. A shaped piece can't be priced from totals. One buyer's 33 x 20 in (84 x 51 cm) bench with a rounded end became quotable only once the drawing showed the exact curve, and a curve costs more than a rectangle of the same size. A maker who quotes a curve unseen is guessing.

### Can a custom cushion quote be negotiated?

Sometimes a little. Custom quotes have some room, especially on a first order, a multi-piece set or when you share your budget; after a round or two the workshop names its best price and declines offers far below it. Size and thickness move a quote far more than haggling does, so start there.

### Where should the zipper go on a custom bench cushion?

Out of sight. The workshop hides it on the back edge, facing the wall, or on the underside, and you choose the side. On bench and mattress covers it often turns around two corners in an L so the foam slides out easily. Every foam cushion gets a removable zippered cover at no extra cost.

### Should I trust a maker that says any shape is possible?

Ask what it has turned down. The workshop has declined a round bay window and a shaped rocking-chair seat because the fit couldn't be promised from a distance, and it asks for a paper template on tricky curves. Limits stated up front tell you exactly where a maker's accuracy ends.

## Related at the atelier

- [Standard cushion sizes, and when yours isn't one of them](https://cushionguide.com/guides/standard-cushion-sizes-chart/): Standard cushion sizes are store conventions rather than rules: US chair pads run about 15 to 18 in square, twin daybed mattresses 38 x 75 in (97 x 191 cm), chaise cushions about 72 to 75 x 22 to 24…
- [Bench Pads in Bouclé and Jacquard: How to Read the Hand Finish](https://cushionguide.com/readings/mustard-taupe-geometric-seat-pad-stack/): You can judge a custom bench pad's hand finishing from its edges: the piping should run straight along every side, the box walls should match in height across a set, corners should turn crisp rather…
- [Custom Bench Cushion in Mushroom Stripe at the Foot of the Bed](https://cushionguide.com/readings/mushroom-stripe-end-of-bed-bench-cushion/): A striped custom bench cushion works at the foot of a bed when it is the only pattern in view and everything around it is plain or textured.
- [Striped Bench Cushion Stack in Dusty Blue, Morning to Lamplight](https://cushionguide.com/readings/dusty-blue-piped-cushion-woven-stripe-pads-oak/): A dusty blue bench cushion looks crisp and cool in morning daylight and grayer, more muted, under a warm evening lamp, so check the swatch at both hours before ordering.
- [The best foam for a bench cushion depends on the bench](https://cushionguide.com/guides/best-foam-for-bench-cushions/): For most indoor bench cushions, the best foam is high-density polyurethane of at least 1.8 lb/ft³ (29 kg/m³), medium-firm, 3 to 4 in (7.5 to 10 cm) thick and wrapped in polyester fiber.
- [A 1-to-10 cushion firmness scale for how your family actually sits](https://cushionguide.com/guides/cushion-firmness-scale-1-to-10/): A good everyday seat cushion sits around 6 to 7 on a 1-to-10 firmness scale, where 1 is very plush and 10 is a bed you barely sink into.
- [From your drawing to your doorstep: how a custom cushion is made](https://cushionguide.com/guides/how-custom-cushions-are-made/)
- [Down-wrapped or all-foam? Choosing the top of a seat cushion](https://cushionguide.com/guides/down-wrapped-vs-foam-seat-cushions/)

*Stitch straight — Maggie*

---

Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/guides/how-to-choose-a-custom-cushion-maker/