--- title: "Which Courier Ships Custom Cushions: FedEx, UPS or DHL?" url: "https://cushionguide.com/answers/which-courier-ships-custom-cushions/" section: "The Cutting Table" author: "Callum Reid, The Weather Man of Casco Bay" author_url: "https://cushionguide.com/masters/callum/" published: "2026-06-29" updated: "2026-09-24" keywords: "which courier does the cushion workshop use, custom cushion shipping carrier, FedEx cushion delivery tracking, UPS floor sofa delivery, cushion tracking number" --- # Which courier do you use: FedEx, UPS or DHL? *Which courier does the cushion workshop use? It gets asked before the first stitch, so here is the short answer and what to do when a parcel goes quiet.* Also asked as: Which courier do you use?; Could I request DHL or UPS? > **The quick answer:** Custom cushions ship by express courier, mainly FedEx, with UPS Express for large parcels such as floor sofas and DHL for a few regions outside the US. The workshop doesn't use small budget carriers. Every parcel gets its own tracking number when it ships, and a new one is sent if a label is replaced. Ask the workshop for the current transit time before you order. ![Black and white speckled bouclé box cushion on a floating oak bench under a garden sash window, French press and tulip](https://cushionguide.com/media/window-seat-cushions/black-speckled-boucle-window-bench-cushion-sash-window-1600.webp "A salt-and-pepper bouclé cushion runs the full length of a sash-window bench, framing the garden like a picture.") ## Key facts - FedEx express is the main carrier. - UPS Express carries large parcels such as floor sofas to the US. - Bars, parts and replacements usually go by FedEx. - DHL is used for a few regions outside the US. - Small budget courier companies are not used. - Every parcel gets its own tracking number at dispatch, and a new one if a label is replaced. - After handover, transit time is the carrier's; ask the workshop for its current estimate. ## Which carrier takes which box - ✓ Cushions, covers and most orders: FedEx express - ✓ Large parcels such as floor sofas: UPS Express - ✓ Bars, parts and replacements: usually FedEx - ✓ A few regions outside the US: DHL - ✓ Small budget couriers: not used ## Why FedEx and UPS Express, and no budget carriers? Rain doesn't negotiate, and a parcel sitting in a slow depot doesn't either. The workshop ships many orders to the US every day and doesn't hand them to small courier companies: FedEx takes most parcels, like a [window seat cushion](https://cushionguide.com/cushions/window-seat-cushions/), and UPS Express takes the big ones, like a [modular floor sofa](https://cushionguide.com/cushions/modular-floor-sofas/). Once a box is handed over, the carrier sets the pace, so ask the workshop for the current transit time to a US door. You get the tracking number the day it ships, friend. When it lands, the [first 72 hours Pattern](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) covers the unpacking. Does someone sign for parcels at your place, or do they wait on the porch? ## When the tracking goes quiet 1. **Find the right number**: Each parcel has its own tracking number, shared when the order ships. A two-box order means two numbers. 2. **Look for a replacement label**: If a label was replaced, the workshop sends a new tracking number. Follow that one. 3. **Call your local FedEx**: Calling the local office directly can speed a stalled parcel along or arrange a pickup. 4. **Keep your phone number on the order**: The courier uses it to reach you about delivery. > **Tailor's margin:** Every custom cushion parcel gets its own tracking number; if a label is replaced, a new number follows, so check messages before calling FedEx. > Custom cushions travel by FedEx express, floor sofas by UPS Express, and every box carries its own tracking number from the day it ships. > > — Callum ## Buyer questions **A common question:** Which courier brings a floor sofa? **The workshop's answer:** Sofas to the US have gone by UPS Express. Parts and replacements usually go by FedEx, and every parcel gets its own tracking number. **A common question:** Which courier do you use? I don't want a slow budget carrier. **The workshop's answer:** FedEx and UPS. The workshop ships many orders to the US every day and does not use small courier companies. **A common question:** Will I get a tracking number for my cushions? **The workshop's answer:** Yes, it's shared when the order ships. Deliveries go by FedEx or UPS, and a new tracking number is sent if a label is replaced. **A common question:** Which carrier do you use, and why do you need my phone number? **The workshop's answer:** FedEx. The phone number lets the courier reach you about delivery. If a parcel seems stuck, call your local FedEx directly; that can speed things up or arrange a pickup. ## Questions buyers ask next ### Can I pick the delivery day or a safe place to leave the box? Yes. Give the workshop your preferred day and a safe place or a neighbor, and use the courier's tracking link to manage the delivery. If you're away when it arrives, call the carrier to hold or rebook it. ### Can my order wait until I'm back from a trip? Yes. Share your travel dates and the workshop holds the order, reconfirms with you, and ships it to arrive after you return. Exact days can't be guaranteed, but you can adjust the day with the courier. ### Can delivery be guaranteed for a party or event date? Not firmly, but the workshop can prioritize production, upgrade to express and time dispatch toward your date. Ask for the express timing in writing; holidays can add a day or two, so leave some margin. ## Related at the atelier - [Do you ship on weekends or during holidays?](https://cushionguide.com/answers/weekend-holiday-shipping-delays/): No, finished cushions don't ship on weekends or during the workshop's holiday closures, because the workshop is closed and couriers don't collect. - [How long does delivery take once my cushion order ships?](https://cushionguide.com/answers/delivery-time-after-dispatch-by-country/): Once a custom cushion order ships, delivery to the US runs by express courier, and the workshop gives the current estimate with your order. - [Why do you need my phone number for delivery?](https://cushionguide.com/answers/phone-number-for-delivery-why-needed/): The express courier, FedEx or UPS, needs a reachable phone number for every delivery, so the workshop asks each buyer for one after purchase. - [Corner Floor Cushion in Raspberry Stripe: Finishing Notes](https://cushionguide.com/readings/raspberry-pink-stripe-corner-floor-seat-white-gallery/): A striped corner floor cushion looks properly finished when its self piping follows the curved front and the top and side stripes meet on one clean line. - [Sunbed Cushion Ordering: Codes, Close-Ups and the Right Message](https://cushionguide.com/readings/green-geometric-lounger-cushion-low-angle-weave-view/): To order a sunbed cushion right the first time, send the fabric code, ask for a close-up of the weave in daylight, and give each piece's size along with the side the backrest attaches to. - [How long does cushion foam last, and how do you keep it in shape?](https://cushionguide.com/guides/how-long-does-cushion-foam-last/): Cushion foam lasts about as long as its density allows: published guides put 2.0 lb/ft³ (32 kg/m³) seat foam at several years of daily use, while 1.5 lb/ft³ budget foam can take permanent dents in 1… - [Can you sleep on a floor sofa? Bed size, firmness and sheets](https://cushionguide.com/guides/floor-sofa-bed-size-firmness/) - [How to raise floor sofa seat height, layer by layer](https://cushionguide.com/guides/floor-sofa-seat-height-raise/) *Fair winds — Callum* --- Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/which-courier-ships-custom-cushions/