---
title: "Where to Send a Cushion Return: Ask for the US Address"
url: "https://cushionguide.com/answers/where-to-send-cushion-return/"
section: "The Cutting Table"
author: "Rosa Delgado, The Porch Keeper of Savannah"
author_url: "https://cushionguide.com/masters/rosa/"
published: "2026-04-06"
updated: "2026-09-24"
keywords: "where to send cushion return, cushion return address US, custom cushion return shipping, floor sofa return, cushion refund after return"
---

# Where do I send a cushion return, and is there a US address?

*Neighbor, nobody likes taping a cushion back into its box. If it has to go, here's where it goes and who pays the postage.*

Also asked as: How can I return the product?; Where do I ship them?

> **The quick answer:** US buyers send cushion returns to a US return address that the workshop provides, so ask for the current address before you ship. A return that isn't the workshop's fault is packed, shipped and paid for by you, and the refund is issued once the parcel arrives. For damaged, missing or wrongly made pieces, send photos and ask the workshop what it will do.

![Cream velvet floor sofa with teal ends in a bright flat with an oak bookcase, monstera plant and low coffee table](https://cushionguide.com/media/modular-floor-sofas/teal-velvet-floor-sofa-bookcase-monstera-1600.webp "Teal velvet ends set against a full bookcase and a monstera in a bright European apartment.")

## Key facts

- US buyers have been given a US return address or warehouse.
- Ask the workshop for the current return address before shipping.
- Returns that aren't the workshop's fault are shipped and paid for by the buyer.
- The refund is issued once the return arrives.
- Unused items in their original packaging can be returned.
- Sofa length can be customized to fit, such as 72 in (183 cm) for a 77 to 78 in (196 to 198 cm) gap.

## Before the box leaves your porch

- ✓ Message the workshop and ask for the current US return address.
- ✓ Keep unused pieces in their original packaging.
- ✓ Book and pay for return shipping yourself if the cushion was made as ordered.
- ✓ Use tracking: the parcel is your responsibility until it arrives.
- ✓ Expect the refund once the return is received, not when you drop it off.
- ✓ Check the shipping cost first; a partial refund may be offered instead.

## Whose shipping was it in past returns?

| What happened | What the workshop did | Who paid shipping |
|---|---|---|
| Unused, no longer needed | Refunded once the return arrived | The buyer |
| Sofa doesn't fit your space | Refunded once the return arrived | The buyer |
| Arrived damaged, missing or wrong | Asked for photos first, then replaced the affected part or offered a partial refund | Nothing went back: the buyer kept the piece |
| Workshop made the wrong size | Remade only the parts that didn't fit | Nothing went back: the wrong piece was kept or discarded |
| Foam never fully expanded | After a week of waiting and photos, sent a replacement insert for the one flat cushion | Nothing went back: the existing cover zipped onto the new foam |

## The sofa and the support post

A buyer wrote to the workshop asking about returns before ordering a floor sofa for a tight spot: 77 to 78 in (196 to 198 cm) between the wall and a support post. The workshop's answer was to measure first and have the sofa made 72 in (183 cm) long, with a few inches to spare.

Kids and dogs are the real quality control, but a tape measure comes a close second.

## The return you never have to make

The best return is the one you never make. If your spot is tight, measure it wall to post and door to hallway before you order, and let the workshop cut to your numbers. The [floor sofa buying guide](https://cushionguide.com/guides/floor-sofa-buying-guide-height-space/) covers clearances, and the [remake Pattern](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) explains what happens when the workshop gets a size or color wrong.

What's standing between your sofa and the wall: a post, a radiator, a doorway?

> **Tailor's margin:** A cushion return that isn't the workshop's fault is paid for by the buyer, and the refund comes once the parcel arrives, so ship the parcel with tracking.

> Measuring before ordering beats any return address: a floor sofa can be made 72 in long to fit a 77 in gap beside a support post.
>
> — Rosa

## Buyer questions

**A common question:** I haven't opened the sofa, but it won't work in my space. How do returns work?

**The workshop's answer:** You arrange and pay for the return shipping yourself. The workshop gave a return address in the United States to send it to.

**A common question:** Where do I send a return from the US?

**The workshop's answer:** To a US warehouse address the workshop provides. Returns that aren't the workshop's fault are shipped at the customer's expense.

**A common question:** Can I send back an unopened cushion I don't need?

**The workshop's answer:** Yes, unused items in their original packaging can be returned. You pay for and arrange the return shipping, the parcel is your responsibility until it arrives, and the refund follows. Check the cost first; a partial refund may be offered instead.

**A common question:** My cushion came in the wrong size. Do I have to send it back?

**The workshop's answer:** Send the workshop a tape-measure photo of every piece. In past cases where the workshop got the size wrong, only the parts that didn't fit were remade and the buyer kept or discarded the wrong one, or a partial refund was taken instead.

## Questions buyers ask next

### Is the return address the same every time?

Ask each time. Return addresses given to US buyers have changed over time, so message the workshop for the current one before you book shipping, and keep the tracking number until your refund arrives.

### When is the refund issued?

Once the return reaches the workshop's return address, not when you drop the parcel off. Ship with tracking so both sides can see when it lands, and keep the receipt until the refund shows up.

### Do I pay return shipping if the cushion arrived damaged?

Photograph damaged, missing or wrong items the day the box opens and message the workshop, neighbor. In past cases nothing had to go back: the workshop replaced the affected part, or the buyer took a partial refund and kept the piece.

## Related at the atelier

- [Where do I send a cushion return from the US?](https://cushionguide.com/answers/return-address-us-eu/): US buyers send cushion returns to a US return address the workshop gives them, so message for the current address before you ship.
- [What's the return policy on the modular sofa if it doesn't work for us?](https://cushionguide.com/answers/modular-sofa-return-policy/): If your modular floor sofa arrives damaged, lost or not as described, photograph it on arrival and get the workshop's answer in writing.
- [Do your custom cushions and floor sofas come with a warranty?](https://cushionguide.com/answers/custom-cushion-sofa-warranty/): Warranty terms for custom cushions and floor sofas come from the workshop, not from this site, so ask for them in writing before you order and keep that message.
- [Window Seat Cushion Stack in Bouclé: Why Each Prop Is There](https://cushionguide.com/readings/caramel-sage-stripe-cushion-stack-plaster-window-alcove/): Style a window seat by giving every prop one color from the cushions: here olive branches repeat the sage, a terracotta cup repeats the caramel, and a faded rug repeats the stripes.
- [Window Seat Cushion Makeover: Navy Corduroy in an Oak Nook](https://cushionguide.com/readings/navy-corduroy-oak-lined-countryside-window-nook/): A window seat cushion turns a bare oak-lined alcove into a reading nook when it is cut tight to the lining on three sides, so no gaps show.
- [Bay Window Cushion in Black and Cream Geometric Jacquard](https://cushionguide.com/readings/black-cream-geometric-bay-window-cushion-copenhagen/): A bay window cushion makes the biggest change when it is the only strong pattern in a pale room and stays slim, so the windows remain the tallest element.
- [How to find cushions without added flame-retardant chemicals](https://cushionguide.com/guides/flame-retardant-free-cushions/)
- [How to raise floor sofa seat height, layer by layer](https://cushionguide.com/guides/floor-sofa-seat-height-raise/)

*Porch light's on — Rosa*

---

Written by Rosa Delgado (https://cushionguide.com/masters/rosa/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/where-to-send-cushion-return/