---
title: "Weekend and Holiday Shipping Delays on Custom Cushions"
url: "https://cushionguide.com/answers/weekend-holiday-shipping-delays/"
section: "The Cutting Table"
author: "Callum Reid, The Weather Man of Casco Bay"
author_url: "https://cushionguide.com/masters/callum/"
published: "2026-09-17"
updated: "2026-09-24"
keywords: "weekend and holiday shipping delays, when will my cushion ship, FedEx express delivery time, cushion tracking number, multi-box sofa delivery"
---

# Do you ship on weekends or during holidays?

*Couriers keep their own calendar, and a finished cushion waits for it. Here is when a parcel sits still, when it moves, and how long the last leg takes.*

Also asked as: Please post as soon as possible; Why hasn't my order shipped yet?

> **The quick answer:** No, finished cushions don't ship on weekends or during the workshop's holiday closures, because the workshop is closed and couriers don't collect. The order goes out on the next working day, which is when the tracking number appears. Parcels already in transit can pause over a holiday, then resume. Once collected, FedEx express is the fastest option; ask for the current transit time.

![Charcoal linen-look tufted floor lounger with a back cushion and bolster on a cream rug below framed line-art prints](https://cushionguide.com/media/modular-floor-sofas/charcoal-tufted-floor-lounger-line-art-prints-1600.webp "The same module in charcoal becomes a graphic anchor against warm plaster.")

## Key facts

- The workshop is closed on weekends, and couriers don't collect then.
- An order finished over a weekend ships on the next working day, when tracking appears.
- Holidays on the workshop's calendar close all couriers until they reopen.
- Parcels already in transit can pause at the carrier during those holidays, then resume.
- Shipments go by FedEx express, the fastest option offered.
- Transit time starts when the courier collects; ask for the current estimate.
- Orders held up by a holiday closure have then been sent expedited.

## When a finished order moves, and when it waits

| Situation | What happens | When tracking moves |
|---|---|---|
| Finished late in the week or on a weekend | Waits; no courier pickup on weekends | Next working day |
| Workshop holiday | All couriers closed | When couriers reopen |
| Already in transit when a holiday starts | May pause at the carrier | Resumes after the holiday |
| Collected by FedEx express | The fastest option offered | Moves right away; ask for the transit estimate |
| Floor sofa or multi-piece order | Ships as several boxes | Each box tracked; they may land apart |

## Why the tracking number shows up on a weekday

A cushion can be finished on a Saturday. It still won't move until the next working day. The workshop is shut on weekends and no courier comes to the door, so the tracking number is created when the parcel is actually handed over.

Holidays work the same way, only longer. On the workshop's holidays every courier closes, and dispatch waits for them to reopen. A parcel already on its way can also sit at the carrier through the holiday, then pick up where it left off. Think of a storm cell stalled on the radar: stopped, not gone.

Once FedEx express has it, the clock runs on the carrier's estimate, so ask for the current one. Bigger pieces, like [modular floor sofas](https://cushionguide.com/cushions/modular-floor-sofas/), travel in several boxes. When they land, the [first 72 hours out of the vacuum pack](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) matter more than the day they arrived.

## The sofa that stalled, then arrived in pieces

A buyer in the US wrote to the workshop worried. The tracking had sat still at FedEx for days, and when boxes finally came, only part of the sofa was there.

Nothing was lost. A public holiday on the workshop's calendar had paused parcel movements at the carrier, and they resumed once it ended. The sofa had shipped as several packages, and the missing pieces were simply the other boxes, still out for delivery.

If that is you, friend, open every tracking number before you count anything as missing.

## Before you write 'why hasn't it shipped'

- ✓ Check whether the order was finished on a Friday or over a weekend
- ✓ Ask whether a workshop holiday falls in the gap
- ✓ Open every tracking number, not just the first one
- ✓ Count the boxes against the pieces you ordered
- ✓ Ask for the transit time, counted from the day FedEx collects

> **Tailor's margin:** Count the boxes before you worry: a floor sofa ships as several parcels, each with its own tracking number, and they can land a day or so apart.

> No courier pickup on weekends: a cushion finished on Saturday ships on the next working day, and the FedEx express clock starts then.
>
> — Callum

## Buyer questions

**A common question:** Are there times when you can't ship at all?

**The workshop's answer:** Yes. The workshop is closed on weekends, so anything finished then goes out the following week, and during its holiday closures all couriers close, so dispatch waits until they reopen.

**A common question:** When will I get a tracking number? Does anything ship on weekends?

**The workshop's answer:** No weekend shipping. The courier doesn't collect on weekends and the workshop is closed, so finished orders go out on the next working day, which is when the tracking number appears. FedEx express is the fastest option; ask for the current transit time.

**A common question:** My parcel has been stuck at FedEx for days, and only part of my sofa came. Is that normal?

**The workshop's answer:** It can be. Holidays on the workshop's calendar can pause parcel movements, which then resume. Larger items like sofas ship in several packages that may arrive separately, so missing pieces are often just the other boxes still out for delivery.

**A common question:** Which courier do you use: FedEx, UPS or DHL?

**The workshop's answer:** Mainly FedEx express, with UPS for large parcels such as sofas. No budget couriers, and each parcel gets its own tracking number when it ships.

## Questions buyers ask next

### How long does delivery take once the courier has my cushion?

Ask the workshop for the current FedEx express estimate for your address; it's the fastest option the workshop uses. The count starts when the courier collects the parcel, not when the cushion is finished, so a weekend or holiday in between adds days before it begins.

### I'll be traveling when my order is due. Can delivery wait for me?

Yes. Share your travel dates and the workshop holds the order, reconfirms with you, and ships it to arrive after you return. Exact delivery days can't be guaranteed, but you can adjust the day directly with the courier.

### If a multi-piece order shows several tracking numbers, is something wrong?

No. Multi-piece orders ship as separate parcels, each with its own tracking number, and they often arrive a day or so apart. If a piece is truly missing, message the workshop with all the tracking numbers so the missing parcel can be traced with the carrier.

## Related at the atelier

- [Which courier do you use: FedEx, UPS or DHL?](https://cushionguide.com/answers/which-courier-ships-custom-cushions/): Custom cushions ship by express courier, mainly FedEx, with UPS Express for large parcels such as floor sofas and DHL for a few regions outside the US.
- [How long does shipping to the US take?](https://cushionguide.com/answers/shipping-time-to-usa/): Custom cushion shipping to the US goes by FedEx or UPS air express once the order leaves the workshop; one quote gave 3-4 days to New York.
- [How big are the shipping boxes, and how much does a cushion weigh?](https://cushionguide.com/answers/shipping-box-size-cushion-weight/): A custom sofa set typically ships as two packages of about 24 x 20 in (61 x 51 cm) each, and a single 16 x 40 in (41 x 102 cm) velvet cushion weighs about 4.5 to 6.5 lb (2-3 kg).
- [Sunbed Cushion Edges: Greige Waffle Box on a Teak Lounger](https://cushionguide.com/readings/greige-waffle-sun-lounger-cushion-teak-pool/): A sunbed cushion for a wood lounger works best as two box-edged pieces, a seat and a separate backrest, so the back can tilt without folding a seam.
- [Outdoor bench cushion for a stone wall: striped box cushions](https://cushionguide.com/readings/ivory-striped-cushion-stack-dry-stone-wall-olive-trees/): An outdoor bench cushion turns a stone wall or bare patio frame into a real seat when it is one box cushion cut to the exact depth of the top, in outdoor fabric with a water-repellent, UV-resistant…
- [Dining Bench Cushion in Harlequin with Navy Box Backrests](https://cushionguide.com/readings/long-harlequin-dining-bench-cushion-navy-box-backs/): A long outdoor dining bench cushion works best as one full-length seat with two box backrests, so diners can slide along without a gap and each back sits squarely on the seat.
- [Boneless sofas and couches explained: foam, metal bars and the box they arrive in](https://cushionguide.com/guides/boneless-floor-sofas/)
- [Velvet floor cushions: pile, tufts and the marks a box leaves behind](https://cushionguide.com/guides/velvet-floor-cushions/)

*Fair winds — Callum*

---

Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/weekend-holiday-shipping-delays/