---
title: "Package Says Delivered but Not Received: What to Check First"
url: "https://cushionguide.com/answers/tracking-says-delivered-package-not-received/"
section: "The Cutting Table"
author: "Callum Reid, The Weather Man of Casco Bay"
author_url: "https://cushionguide.com/masters/callum/"
published: "2026-08-26"
updated: "2026-09-24"
keywords: "package says delivered but not received, tracking says delivered no package, FedEx delivered not received, misdelivered package replacement, custom cushion order missing"
---

# Tracking says delivered, but my package isn't here. Now what?

*A delivered scan is the carrier's word, not yours. Here is the order to search in, and what the workshop does when the box truly isn't there.*

Also asked as: It says it arrived, and it's not anywhere.; FedEx says delivered. It hasn't been.

> **The quick answer:** If tracking says delivered but the package isn't there, check the carrier's delivery photo, then the porch, side door, backyard, mailroom, parcel lockers and neighbors. Couriers sometimes mark a parcel early or leave it nearby. If it still doesn't turn up, the workshop confirms your address and opens a carrier investigation.

![Cream velvet floor sofa with camel end panels in a white room with a radiator, framed print, oak side table and jute rug](https://cushionguide.com/media/modular-floor-sofas/camel-cream-floor-sofa-bright-nordic-flat-1600.webp "Camel ends and pale oak keep this floor sofa calm in a white European apartment.")

## Key facts

- The workshop can share the carrier's proof of delivery and delivery photo.
- Couriers sometimes mark a parcel delivered early or leave it nearby.
- Multi-parcel orders often show some boxes still in transit.
- If the parcel stays missing, the workshop confirms the address and opens a carrier investigation.
- One misdelivered parcel that wasn't recovered was remade and reshipped in about 1-2 weeks.
- Theft after a correct delivery isn't the seller's responsibility; one buyer was offered a replacement at a small fraction of the product cost.
- A phone number on the shipping label helps prevent misdelivery.

## Search in this order

1. Open the delivery photo and compare the door, steps and house number with yours.
2. Walk the porch, side door and backyard; couriers sometimes leave a box around the corner.
3. Check the mailroom, parcel lockers and building reception.
4. Ask everyone in the house, then the neighbors.
5. Count the tracking numbers: multi-piece orders ship as separate boxes, and some may still be in transit.
6. Save any doorbell or porch camera footage for the claim.

## When the box really isn't there

Weather you can see coming. A missing parcel sneaks up on you. If the search comes up empty, message the workshop. It confirms the address on the order and opens an investigation with the carrier, and it can send you the proof of delivery and the photo the driver took.

Once, when a parcel plainly went to the wrong house and wasn't recovered, the workshop didn't make the buyer wait out the investigation. It remade and reshipped the whole order, about 1-2 weeks. Goodwill outcomes have varied from case to case, from a free replacement to a full refund.

Where does your carrier usually leave things, friend? Tell the workshop; it helps the investigation.

## Misdelivered, missing or stolen

| What happened | What the workshop has done |
|---|---|
| Delivered to the wrong house, not recovered | In one case, remade and reshipped the whole order in about 1-2 weeks |
| Part of a multi-parcel order never delivered | Has resent the missing parts |
| Loss confirmed by the carrier | Has sent a new item once the loss was confirmed |
| Correctly delivered, then stolen | Not the seller's responsibility; one buyer was offered a replacement at a small fraction of the product cost |

## Moves that don't help find a missing package

- ✗ Changing the address in your marketplace profile after ordering: the shipment keeps the address it left with.
- ✗ Assuming one missing box means a missing order: split parcels often arrive a day or so apart.
- ✗ Leaving the phone number off: couriers use it to reach you, and without it parcels can be held or returned.

> **Tailor's margin:** Put a phone number on every cushion order: the courier uses it to reach you before delivery, and it helps keep a parcel off the wrong porch.

> A delivered scan with no box on the porch starts with the delivery photo; if the house in the photo isn't yours, the workshop opens a carrier investigation.
>
> — Callum

## Buyer questions

**A common question:** Tracking says delivered, but I can't find the package anywhere.

**The workshop's answer:** The workshop shares the carrier's proof of delivery and delivery photo. Check the porch, side door, mailroom, household members and neighbors, since parcels are sometimes moved after delivery. If it still doesn't turn up, the workshop opens an investigation with the carrier.

**A common question:** Tracking says my floor sofa was delivered, but I don't have it.

**The workshop's answer:** Check the front door, backyard, neighbors and any parcel lockers, and compare with the carrier's delivery photo; multi-parcel orders often have boxes still in transit. For parts that truly never arrived, message the workshop with the tracking details; missing parts have been resent before. For a correctly delivered sofa that was then stolen, the workshop offered a replacement at a small fraction of the product cost.

**A common question:** My package shows delivered but I never got it. What can you do?

**The workshop's answer:** Check the delivery photo, doors, mailroom and neighbors first. If it's still missing, the workshop opens a case with the carrier; in past cases it sent a new item once the loss was confirmed, and in one case it offered to share the cost of a remake or refund part of the order.

**A common question:** The carrier says delivered and I never got it. Will you help me?

**The workshop's answer:** Yes. After checks around the property and with neighbors, the workshop opened a FedEx investigation and shared the proof of delivery. In that case it offered a free replacement and in the end gave a full refund. Adding your phone number for the courier helps prevent this.

**A common question:** I only received part of my cushion set. Is the rest lost?

**The workshop's answer:** Usually not. Multi-piece orders ship as separate parcels with their own tracking numbers and often arrive a day or so apart. If a piece is really missing, message the workshop with the tracking numbers; missing parts of a split order have been resent before.

## Questions buyers ask next

### Should I update my account address if the parcel went to the wrong place?

Changing the address in your marketplace profile after ordering doesn't change a shipment already on its way. Message the workshop instead: it confirms the address with the carrier and opens the investigation from there.

### How long does a replacement take after a misdelivery?

In one case, a parcel clearly went to the wrong house and couldn't be recovered, and the workshop remade and reshipped the whole order, which took about 1-2 weeks, rather than make the buyer wait out the carrier's investigation. For yours, the timing depends on what has to be remade, so ask the workshop once the investigation is open.

### Why does the courier want my phone number?

The express courier uses a reachable phone number to arrange delivery and contact you before it arrives. Without one, parcels can be held or returned. Add it in the order note or personalization box, or message it after ordering.

## Related at the atelier

- [My tracking number hasn't updated. Has my cushion order actually shipped?](https://cushionguide.com/answers/tracking-label-created-no-movement/): A tracking label that's created but not moving usually means the parcel hasn't been collected yet: the label is made when the shipping documents are prepared, sometimes a few days before the carrier…
- [My cushion package is stuck or seems lost. What happens now?](https://cushionguide.com/answers/parcel-stuck-or-lost-in-transit/): The workshop opens a case with the carrier and follows up daily, and your own call to the carrier as the recipient often gets answers faster.
- [Will my cushion order come through the post office or by courier?](https://cushionguide.com/answers/national-post-or-express-courier-delivery/): Your parcel is delivered by courier, not by post: orders ship only with FedEx, UPS or DHL, never through a national postal service.
- [Outdoor Bench Cushions in Stripe and Check, Season by Season](https://cushionguide.com/readings/sky-stripe-sage-check-gray-stripe-cushion-stack/): A mixed set of outdoor bench cushions in stripes and a small check works through every season when each cushion shares one gusset height and self piping, the fabric is a water-repellent outdoor…
- [Outdoor Bench Cushion Patterns That Read From Ten Feet Away](https://cushionguide.com/readings/blue-stripe-check-gray-outdoor-cushion-stack/): On an outdoor bench cushion, pattern scale decides what reads at a distance: a wide awning stripe stays a stripe from ten feet, while a micro check blends into a solid color.
- [Sunbed Cushion in Coral Cabana Stripe: Spend Here, Save There](https://cushionguide.com/readings/coral-cabana-stripe-sunbed-cushion-rattan-lounger-pool/): On a sunbed cushion, spend on outdoor fabric and ties, and save by ordering covers only when the inserts are still good.
- [How to order a custom cushion size that isn't in the size menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/)
- [Papasan cushion size: how to measure the bowl for a round cushion](https://cushionguide.com/guides/papasan-cushion-size/)

*Fair winds — Callum*

---

Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/tracking-says-delivered-package-not-received/