--- title: "Tracking Label Created but Not Moving? Why It Hasn't Updated" url: "https://cushionguide.com/answers/tracking-label-created-no-movement/" section: "The Cutting Table" author: "Callum Reid, The Weather Man of Casco Bay" author_url: "https://cushionguide.com/masters/callum/" published: "2026-04-08" updated: "2026-09-24" keywords: "tracking label created not moving, tracking number not updating, label created but not shipped, FedEx tracking not updating, cushion order delivery time" --- # My tracking number hasn't updated. Has my cushion order actually shipped? *A label is a forecast, not a departure. The parcel hasn't left the harbor until the carrier scans it at the dock.* Also asked as: Tracking hasn't updated in a while.; It's been on 'label created' for 7 days. > **The quick answer:** A tracking label that's created but not moving usually means the parcel hasn't been collected yet: the label is made when the shipping documents are prepared, sometimes a few days before the carrier picks up. Tracking starts at the first pickup scan, and the carrier's updates take over from there. If a status still looks stuck, ask the shop to check with the courier. ![Magenta and navy graffiti print window seat cushion on a white paneled bench with mustard and pink pillows below a blind](https://cushionguide.com/media/window-seat-cushions/magenta-graffiti-window-seat-cushion-linen-blind-1600.webp "A white paneled window seat looking out on red brick, finished with a bold magenta cushion and a pink mushroom lamp.") ## Key facts - Tracking labels are created before carrier pickup, sometimes days before. - A tracking number may be created early to meet the order's ship-by deadline. - Tracking updates only after the carrier collects the parcel. - Weekends and busy periods can delay the handover. - FedEx tracking can lag between facilities. - Delivery time after pickup depends on the carrier and destination; ask the workshop for an estimate. - The shop contacts the courier when a status looks stuck. ## “It's been on label created for days.” Then the parcel is still ashore. The label is printed when the shipping documents are prepared, sometimes a few days before the carrier collects the box, and sometimes early so the order meets its ship-by deadline. Nothing moves on the tracking page until the first scan at pickup. Weekends and busy stretches slow that handover. Most of the time, that's the whole mystery. ## “It moved once, then went quiet.” Once FedEx has it, the tracking doesn't always refresh in real time between hubs. Think of a boat between two lighthouses: moving, just not reporting. Give the carrier a little sea room, and if the page stays still for long, ask the shop to check with the courier. While you wait, friend, read [what to do in the first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) after a [vacuum-packed](https://cushionguide.com/glossary/#vacuum-packing) cushion lands, so the foam gets its full recovery. What does your tracking page say right now? ## Two weeks and no box Buyers have written to the workshop after two weeks with no parcel and no word. In those cases the orders had just been dispatched, the tracking link went out, and the boxes arrived a few days later. Custom work spends its time on the cutting table before the carrier ever sees it. ## When the tracking still looks stuck 1. **Look for the first scan**: No pickup scan means the carrier hasn't collected the parcel yet. Weekends and busy periods can hold the handover a little longer. 2. **Count from the first pickup scan**: Once scanned, the parcel is moving, even if the page skips a hub or two along the way. 3. **Message the shop**: If a status looks stuck, the shop checks with the courier directly. 4. **Missed the driver? Call the carrier**: Contact the carrier with the tracking number to arrange redelivery or pickup, or the parcel may go back to the depot. > **Tailor's margin:** A tracking label created but not moving means the carrier hasn't scanned the parcel yet; the real updates start at that first pickup scan. > Parcel tracking starts at the carrier's first pickup scan, not when the label is printed, and a shipping label can be printed days before pickup. > > — Callum ## Buyer questions **A common question:** I got a tracking number but it hasn't updated. Has my order shipped? **The workshop's answer:** The label is created in advance and only starts updating once the carrier physically collects the parcel. When the shop is busy, handovers run slower. Ask the shop for a delivery estimate once it's collected. **A common question:** Tracking says shipped but the parcel hasn't moved. What's going on? **The workshop's answer:** A tracking number can be created to meet the ship-by deadline before the parcel reaches the carrier, and weekends or busy periods can delay the handover. Tracking starts updating at pickup; ask the shop for a delivery estimate from there. **A common question:** I have a tracking number but see no movement. Is my order on its way? **The workshop's answer:** The label is created when the order is prepared; the parcel isn't moving until the carrier collects it, and the first scan comes at pickup. If nobody is home at delivery, contact the carrier with the tracking number to arrange redelivery or pickup, or it may go back to the depot. **A common question:** My tracking hasn't changed. Where is my package? **The workshop's answer:** The tracking number is created when the shipping documents are prepared, sometimes a few days before FedEx collects the parcel. After pickup, FedEx tracking doesn't always refresh in real time between hubs. The shop checks with the courier if a status looks stuck. ## Questions buyers ask next ### Does 'label created' mean my cushion is finished? It means the order has been prepared for shipping and the documents are ready. The parcel isn't in the carrier's hands until the first pickup scan appears, which can come a few days later, especially over a weekend or a busy stretch. ### Will two separate orders arrive in one box? Usually they ship separately, each with its own tracking, timed to go out together. Ask before dispatch and the shop can combine separate orders into one shipment, which leaves you with a single tracking number to watch. ### What if I'm not home when the parcel comes? Orders usually ship without a signature required, so the courier can leave the parcel at your address. If a delivery is missed, contact the carrier with your tracking number to arrange redelivery or pickup before it goes back to the depot. ## Related at the atelier - [My cushion package is stuck or seems lost. What happens now?](https://cushionguide.com/answers/parcel-stuck-or-lost-in-transit/): The workshop opens a case with the carrier and follows up daily, and your own call to the carrier as the recipient often gets answers faster. - [Do custom cushions ship to Europe, and is shipping free?](https://cushionguide.com/answers/custom-cushions-shipping-to-europe/): Yes, custom cushions ship to European countries: Spain, Portugal, France and Norway have all been quoted. - [Do you ship on weekends or during holidays?](https://cushionguide.com/answers/weekend-holiday-shipping-delays/): No, finished cushions don't ship on weekends or during the workshop's holiday closures, because the workshop is closed and couriers don't collect. - [Sunbed cushion on a masonry lounger: label the seat and back](https://cushionguide.com/readings/ochre-gray-striped-lounger-cushion-seaside-terrace/): When a sunbed seat cushion and back cushion are almost the same size, write a separate thickness for each piece on the order. - [Custom Bench Cushion for a Teak Garden Bench: Order It Right](https://cushionguide.com/readings/teal-piped-branch-pattern-teak-garden-bench-cushion/): A custom bench cushion comes out right the first time when one message carries everything: the width between the arms at seat level, the depth, the thickness, the fabric and piping codes, and where… - [Outdoor Dining Bench Cushion in Burnt Orange Waffle Weave](https://cushionguide.com/readings/burnt-orange-waffle-weave-patio-dining-bench-cushion/): To order an outdoor dining bench cushion right the first time, send the fabric code, the bench top's exact length and depth, and the gap under the tabletop. - [How to order a custom cushion size that isn't in the size menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/) - [How to order fabric swatches that actually settle the decision](https://cushionguide.com/guides/fabric-swatches-before-ordering/) *Fair winds — Callum* --- Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/tracking-label-created-no-movement/