---
title: "Custom Cushions Shipping to Hawaii and Puerto Rico"
url: "https://cushionguide.com/answers/shipping-to-hawaii-and-puerto-rico/"
section: "The Cutting Table"
author: "Callum Reid, The Weather Man of Casco Bay"
author_url: "https://cushionguide.com/masters/callum/"
published: "2026-02-23"
updated: "2026-09-24"
keywords: "custom cushions shipping to Hawaii, ship cushions to Puerto Rico, floor sofa delivery Hawaii, non-contiguous US shipping cushions, Puerto Rico shipping surcharge"
---

# Do you ship to Hawaii and Puerto Rico?

*Island freight has its own tides. Hawaii is on the regular route; Puerto Rico wants a word with the workshop before you check out.*

Also asked as: Do you guys ship to Hawaii?; You don't ship to Puerto Rico?

> **The quick answer:** Yes, custom cushions ship to Hawaii and the other non-contiguous US states, and Puerto Rico can be added on request. A floor sofa bound for Hawaii was quoted at 1-2 business days of processing, then 4-7 business days of delivery after dispatch. Freight to Puerto Rico is costly, so one order shipped free and another paid an extra shipping fee.

![Low view of a cream velvet floor sofa with dusty rose ends, knit throw and coffee mug on a layered jute rug in warm sun](https://cushionguide.com/media/modular-floor-sofas/rose-velvet-floor-sofa-low-angle-sunset-1600.webp "Shot from floor height, the rose-and-cream sofa shows its soft velvet sheen in low evening light.")

## Key facts

- Custom cushions and floor sofas ship to non-contiguous US states, Hawaii included.
- One floor sofa to Hawaii was quoted at 1-2 business days of processing, then 4-7 business days of delivery after dispatch.
- Puerto Rico can be enabled on request by updating the shop's shipping settings.
- One Puerto Rico order shipped free after that settings change.
- Another Puerto Rico order paid an extra surcharge through a separate shipping-fee listing, because freight there is expensive.
- If your island or territory doesn't appear at checkout, message the workshop before ordering.
- A floor sofa travels in roll packs of about 45 x 12 x 12 in (114 x 30 x 30 cm), and a standard teddy sofa weighs about 55-77 lb (25-35 kg) in total.

## Before you order for an island address

- ✓ **Look at the checkout menu.** Hawaii listed? Order as usual.
- ✓ **Territory missing? Message first.** The workshop can update its shipping settings; that is how Puerto Rico was switched on for one buyer.
- ✓ **Ask about a freight surcharge.** Puerto Rico has shipped free once and with an extra fee once.
- ✓ **Pay any surcharge through the separate listing** the workshop sends you.
- ✓ **Count the days.** One floor sofa to Hawaii was quoted at 1-2 business days to process, then 4-7 business days on the way; your own quote gives yours.

## How do Hawaii and Puerto Rico shipping compare?

|   | Hawaii | Puerto Rico |
|---|---|---|
| On the shipping list | [yes] With the other non-contiguous states | On request, after a settings update |
| Timing in past quotes | One floor sofa: 1-2 business days processing, 4-7 business days delivery | Given in the quote after you message |
| Extra freight fee | None mentioned in the quotes | Free on one order, a separate fee on another |
| What to do | Order as usual | Message before ordering |

## Why Puerto Rico gets a message first

Rain doesn't negotiate, and neither does freight. Freight to Puerto Rico is expensive, so the answer has been set order by order: one buyer's order sailed free once the settings were changed, another paid a surcharge through its own listing. A two-line message before checkout tells you which way the wind blows for yours.

Hawaii is simpler. It sits on the list with the other non-contiguous states. If your cushions are headed for a lanai, the [Hawaii notes](https://cushionguide.com/places/hawaii-cushions/) cover sun, salt and trade winds, and the Pattern on [outdoor cushion fabric](https://cushionguide.com/guides/outdoor-cushion-fabric-acrylic-olefin-polyester/) helps you choose for it. For indoor lounging, start with [floor cushions](https://cushionguide.com/cushions/floor-cushions/).

Which island is your porch on, friend?

> **Tailor's margin:** An island address missing from the checkout menu is not a no: message the workshop first, because Puerto Rico has been switched on that way.

> One floor sofa shipped to Hawaii took 1-2 business days to process and 4-7 business days to arrive after dispatch.
>
> — Callum

## Buyer questions

**A common question:** Do you ship to the US island states off the mainland?

**The workshop's answer:** Yes. The workshop confirmed it ships there, so the order can go ahead.

**A common question:** Can you send it to Hawaii, and how long will it take?

**The workshop's answer:** Yes, Hawaii is on the shipping list. One floor sofa bound for Hawaii was quoted at 1-2 business days of processing, then 4-7 business days of delivery after dispatch; your own quote gives the dates for your order.

**A common question:** Does shipping to Puerto Rico cost extra?

**The workshop's answer:** It did on one order. Freight to Puerto Rico is expensive, so the workshop charged a surcharge through a separate shipping-fee listing.

**A common question:** Puerto Rico isn't on your shipping list. Can we work something out?

**The workshop's answer:** Yes. The workshop updated its shipping settings to enable Puerto Rico, and that order shipped free.

## Questions buyers ask next

### Can the courier leave an island delivery at my door?

Usually, yes. Orders ship without a signature requirement, so the courier can leave the parcel at your address. The workshop can also pass your permission to the carrier and ask it to drop a signature requirement.

### What happens if a parcel stalls on the way to the islands?

The workshop opens a case with the carrier and follows up; calling the carrier yourself helps too. In past cases where a loss was confirmed, the order or the missing parts were remade and reshipped with new tracking.

### Did the 4-7 business days include making the cushions?

No. In that quote, the 4-7 business days were delivery after dispatch, and the floor sofa's 1-2 business days of processing came first. A custom-size cushion's making time comes in its own quote.

## Related at the atelier

- [Do you ship custom cushions to Australia, and what does shipping add?](https://cushionguide.com/answers/shipping-custom-cushions-to-australia/): Custom cushions do ship to Australia, and freight there is expensive, so expect a shipping charge on your quote.
- [Can you ship my order as a gift to another address, without the price?](https://cushionguide.com/answers/gift-shipping-no-price-different-address/): Yes, a gift order can ship to another address with no price or invoice inside.
- [Can a tufted cushion be made for outdoor use?](https://cushionguide.com/answers/tufted-cushions-outdoor-use/): A tufted cushion can be made in outdoor fabric, but the tufting lets water inside even when the fabric is outdoor-grade.
- [Zabuton and meditation floor cushions: choosing size, thickness and fill](https://cushionguide.com/guides/zabuton-meditation-floor-cushion-size/): A meditation floor cushion setup pairs a flat zabuton, about 28 to 30 in (71 to 76 cm) across and 1 to 2 in (2.5 to 5 cm) thick, with a smaller raised seat on top.
- [Floor cushion thickness: how thick before you stop feeling the floor](https://cushionguide.com/guides/floor-cushion-thickness-guide/): For most floor seating, choose 4 to 6 in: a tufted floor cushion is about 4 in (10 cm) as standard and a floor-seating seat about 6 in (15 cm).
- [Bouclé and teddy cushions: living with loops, snags and pets](https://cushionguide.com/guides/boucle-teddy-cushions-snags-care/): A bouclé cushion suits accent pillows and low-traffic floor seating better than a busy family bench, because its loops catch claws, rings and hook-and-loop tape and hold pet hair.
- [How to raise floor sofa seat height, layer by layer](https://cushionguide.com/guides/floor-sofa-seat-height-raise/)
- [Can you sleep on a floor sofa? Bed size, firmness and sheets](https://cushionguide.com/guides/floor-sofa-bed-size-firmness/)

*Fair winds — Callum*

---

Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/shipping-to-hawaii-and-puerto-rico/