---
title: "Coupon on a Custom Order? The Sale Is Already in the Quote"
url: "https://cushionguide.com/answers/sale-discount-custom-quote-coupon/"
section: "The Cutting Table"
author: "Harlan Pruitt, The Elder of High Point"
author_url: "https://cushionguide.com/masters/harlan/"
published: "2026-07-01"
updated: "2026-09-24"
keywords: "coupon on custom order, custom cushion sale price, discount code on custom quote, forgot discount code, custom size cushion sale"
---

# Can I use a coupon on a custom order, and does the sale still apply?

*Folks ask about a coupon on a custom order as if the sale stopped at the standard sizes. It doesn't, and that is most of the story.*

Also asked as: Does the 40% come off this custom price?; Would the sale apply to a custom size?

> **The quick answer:** Usually, yes: past custom quotes were already priced with the store sale running at the time, and that held for custom sizes too. A coupon didn't stack on top, because two discounts weren't combined. Forgot a valid code on a regular listing order? In past cases the buyer sent the code and the discount was refunded without canceling. Ask the workshop before you pay.

![Brown and white cowhide-print box cushion on a white bench beside cube shelves, a wooden lamp and pinned botanical art](https://cushionguide.com/media/bench-cushions/brown-cowhide-bench-cushion-book-corner-table-lamp-1600.webp "A chocolate cowhide print makes a simple white bench feel like a reading seat, with books and a lamp within arm's reach.")

## Key facts

- Past custom quotes already included the store sale running at the time.
- The sale has applied to custom sizes too.
- Two discounts have not been combined.
- Custom order links are priced net; an order placed on one with a code may fail and should be placed again without it.
- A forgotten code on a listing order has been refunded without canceling.
- A 'come back' code sent after a purchase has been for the next order only.
- When a payment failed, the discount was reapplied.

## Coupon and sale checks before you pay for a custom cushion

- ✓ Read a custom quote as the sale price already; in past quotes the store sale was built in.
- ✓ Ask whether the running sale covers your custom size; in past cases it did.
- ✓ Pick one discount: two haven't been combined, and the built-in sale has usually been the better one.
- ✓ Place a custom-link order with no code; with one, it may fail and need placing again.
- ✓ Keep a 'come back' code for your next order.
- ✓ If a payment fails, ask for the discount to be reapplied.

## Why a custom quote is a net price

A custom quote is written like a finished seam: everything is already inside it. The workshop prices your size, fabric and options, takes off whatever sale is running across the store, and sends you that number. A coupon laid on top has nothing left to open.

Sales come and go, deeper at some times than others. When one buyer missed a sale, the workshop reactivated it so they could still buy at the earlier price. Buy the cushion once, cry once, and ask before you pay.

Pricing a [bench cushion](https://cushionguide.com/cushions/bench-cushions/)? Send what [the quote Pattern](https://cushionguide.com/guides/custom-cushion-quote-what-to-send/) lists, and for sizes off the menu read [ordering a custom size](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/). Which cushion are you pricing this week, my friend?

## Forgot the code on a regular order

1. **Leave the order alone**: No need to cancel and place it again.
2. **Send the code**: Message the workshop with the valid code you meant to enter.
3. **Watch for the refund**: In past cases the discount amount came back to the buyer directly.

> **Tailor's margin:** A custom cushion quote is a net price: the store sale running at the time has been inside it, so a second coupon hasn't stacked.

> A forgotten discount code on a regular listing order needed no cancellation: the buyer sent the code and the discount amount was refunded directly.
>
> — Harlan Pruitt

## Buyer questions

**A common question:** I forgot to apply my discount code. Do I have to cancel and order again?

**The workshop's answer:** No. In past cases the buyer sent the code and the discount was refunded directly. Custom order links are the exception: they're priced net, and an order placed on one with a code may fail and need placing again without it.

**A common question:** Does the 40% sale count on my custom quote, and can I add another code on top?

**The workshop's answer:** That buyer's quote already included the running sale. Two discounts weren't combined, so it was one or the other, and the built-in sale was the better pick.

**A common question:** Does the sale cover custom sizes, and how do the codes work?

**The workshop's answer:** In past cases, yes: the sale covered custom sizes, and when a payment failed the discount was reapplied. A 'come back' code sent after a purchase was for the next order, not the current one.

**A common question:** My budget is below your quote. Is there any room?

**The workshop's answer:** Share the budget. In past cases the workshop met it, trimmed the quote, or suggested a shorter length or seats without backrests.

## Questions buyers ask next

### My cushion is smaller than the nearest size option. Do I pay for the bigger size?

Not necessarily. Below the smallest option, past buyers ordered that option and the workshop refunded the difference to the quote for their size, and a few inches shorter has sometimes earned a small partial refund. Write your exact size and ask before you order.

### Are first-time buyers ever offered a lower price?

Sometimes. The workshop has offered some first orders a lower price, close to cost. It isn't a published code, so mention that it's your first order when you ask for the quote.

### How often do store sales come around?

Periodically, and the depth changes from sale to sale, so this site doesn't quote a figure. Whatever sale was running when a past quote was written was already inside its number.

## Related at the atelier

- [Do you give a discount if I order a lot of cushions?](https://cushionguide.com/answers/bulk-discount-large-cushion-orders/): Often, yes: bigger orders have been quoted as one package below the itemized total, sent as a custom link or as a partial refund after ordering.
- [Does the cushion price include shipping and the foam insert?](https://cushionguide.com/answers/cushion-price-include-shipping-and-foam/): The listing price for your size covers the foam insert and the cover.
- [Do you accept offers on floor cushions and custom sets?](https://cushionguide.com/answers/make-offer-floor-cushion-set/): Yes, within limits: the workshop has met buyers in the middle on floor seating sets and taken small amounts off through the Make an Offer button.
- [How long does cushion foam last, and how do you keep it in shape?](https://cushionguide.com/guides/how-long-does-cushion-foam-last/): Cushion foam lasts about as long as its density allows: published guides put 2.0 lb/ft³ (32 kg/m³) seat foam at several years of daily use, while 1.5 lb/ft³ budget foam can take permanent dents in 1…
- [Blush Lumbar Pillow With Taupe Shams by Striped Wallpaper](https://cushionguide.com/readings/blush-pink-lumbar-taupe-shams-striped-wallpaper/): A blush pink lumbar pillow works against sage striped wallpaper because it is a plain solid: the wall keeps the pattern and the pillow keeps the color.
- [Lumbar Pillow in Plum Velvet on a Gray Bouclé Bed](https://cushionguide.com/readings/purple-velvet-lumbar-gray-boucle-bed-marble/): To order a velvet lumbar pillow in the exact color you want, request a physical swatch by its fabric code, check it on your own bed in daylight and lamp light, then write the code and exact size in…
- [What a custom cushion costs, explained by what goes into it](https://cushionguide.com/guides/custom-cushion-cost-price-drivers/)
- [What to write in a custom cushion order note: sizes, codes and extras](https://cushionguide.com/guides/custom-cushion-personalization-note/)

*Sit well. — Harlan*

---

Written by Harlan Pruitt (https://cushionguide.com/masters/harlan/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/sale-discount-custom-quote-coupon/