---
title: "Where to Send a Cushion Return: The US Address and Who Pays"
url: "https://cushionguide.com/answers/return-address-us-eu/"
section: "The Cutting Table"
author: "Rosa Delgado, The Porch Keeper of Savannah"
author_url: "https://cushionguide.com/masters/rosa/"
published: "2026-04-06"
updated: "2026-09-24"
keywords: "where to send cushion return, cushion return address US, custom cushion return shipping, floor sofa return, cushion refund after return"
---

# Where do I send a cushion return from the US?

*Pull up a chair, neighbor. Now and then a cushion has to leave the porch it was made for, and it helps to know where it goes and who pays the postage.*

Also asked as: How can I return the product?; Where do I ship them?

> **The quick answer:** US buyers send cushion returns to a US return address the workshop gives them, so message for the current address before you ship. If the cushion was made as ordered, you pack it, book the shipping and pay for it, and the refund is issued once the parcel arrives. Damaged, missing or wrong pieces: photograph them the day the box opens and ask for the plan in writing.

![Cream velvet floor sofa with teal ends in a bright flat with an oak bookcase, monstera plant and low coffee table](https://cushionguide.com/media/modular-floor-sofas/teal-velvet-floor-sofa-bookcase-monstera-1600.webp "Teal velvet ends set against a full bookcase and a monstera in a bright European apartment.")

## Key facts

- US buyers have been given a US return address or warehouse.
- Ask the workshop for the current return address before you ship.
- Returns that aren't the workshop's fault are shipped and paid for by the buyer.
- The refund is issued once the return arrives.
- Sofa length can be customized to fit a space, such as 72 in (183 cm) for a 77 to 78 in (196 to 198 cm) gap.

## Six things to settle before the box leaves the house

- ✓ Ask the workshop for the current US return address before you book anything.
- ✓ Keep unused pieces in their original packaging.
- ✓ Book and pay for the shipping yourself when the cushion was made as ordered.
- ✓ Ship with tracking: the parcel is your responsibility until it arrives.
- ✓ Expect the refund after the parcel lands, not after you drop it off.
- ✓ Check the postage first; a partial refund may be offered instead of a return.

## Which problems need a return, and which get fixed

| What happened | What the workshop does | Who covers it |
|---|---|---|
| Unused, no longer needed | Refund once the return arrives | You pay return shipping |
| Made as ordered, doesn't fit your space | Refund once the return arrives | You pay return shipping |
| Arrived damaged, missing or wrong | Asks for photos first; in past cases it replaced the affected part | The workshop, in past cases |
| Workshop made the wrong size | Remade the parts that didn't fit; buyers kept the wrong one | The workshop, in past cases |
| Seat cushions sagged or never expanded | Asks for photos or a short video; has sent replacement seat cushions | Replacements or a partial refund, in past cases |

## A floor sofa, a support post and 5 spare inches

A buyer got in touch asking about the return policy before ordering a floor sofa, worried it wouldn't fit. The spot measured 77 to 78 in (196 to 198 cm) up to a support post.

The workshop's answer came before any talk of return labels: measure the space, then have the sofa made 72 in (183 cm) long. Nothing had to travel twice.

## The cheapest return is the one you never mail

A cushion cut to your own numbers rarely needs a return address. If your spot is tight, measure wall to post and doorway to hallway before you order, and write the size in the order note. The [floor sofa buying guide](https://cushionguide.com/guides/floor-sofa-buying-guide-height-space/) walks through clearances, and [modular floor sofas](https://cushionguide.com/cushions/modular-floor-sofas/) can be made shorter than standard.

If the workshop got a size or color wrong, the [remake Pattern](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) explains the usual steps.

Sending foam back after all? A large vacuum storage bag and a household vacuum will [compress it](https://cushionguide.com/glossary/#vacuum-packing) enough for a box.

What stands between your sofa and the wall: a post, a radiator, a doorway?

> **Tailor's margin:** If a cushion was made to the size you ordered, the return ships at your cost and the refund comes once the parcel arrives.

> A floor sofa made 72 in long for a 77 in gap beside a support post never needs a return address: measure the space before you order.
>
> — Rosa

## Buyer questions

**A common question:** The sofa is still sealed, but it won't work in my space. How do returns work?

**The workshop's answer:** You arrange the return and pay the shipping yourself. The workshop gave a return address in the United States to send it to.

**A common question:** Where do US customers send a return?

**The workshop's answer:** To a US warehouse address the workshop provides. Returns that aren't the workshop's fault are shipped at the customer's expense.

**A common question:** Can I send back an unopened cushion I don't need?

**The workshop's answer:** Yes, unused items in their original packaging can be returned. You pay for and arrange the shipping, the parcel is your responsibility until it arrives, and the refund follows. Check the cost first; a partial refund may be offered instead.

**A common question:** My sofa seat cushions went flat within weeks. Do I have to ship them back?

**The workshop's answer:** Not in past cases. Send photos or a short video of the flat cushions before you ship anything. It has sent replacement seat cushions before, and partial refunds have been offered to buyers who were still unhappy.

## Questions buyers ask next

### Can I reuse a return address from an earlier order?

Ask first. The address given to buyers has not always been the same, so message the workshop for the current one before you book shipping, and keep the tracking number until your refund comes through.

### Is the refund issued when I drop the parcel off?

No. The refund is issued once the return reaches the return address. Until then the parcel is your responsibility, so ship it with tracking and hold on to the receipt.

### Does a wrongly sized cushion have to be sent back before it's remade?

Not in past cases: when the workshop made the size wrong, buyers kept or discarded the wrong piece. Send a tape-measure photo, which is what it asks for; only the parts that didn't fit have been remade.

## Related at the atelier

- [Where do I send a cushion return, and is there a US address?](https://cushionguide.com/answers/where-to-send-cushion-return/): US buyers send cushion returns to a US return address that the workshop provides, so ask for the current address before you ship.
- [What's the return policy on the modular sofa if it doesn't work for us?](https://cushionguide.com/answers/modular-sofa-return-policy/): If your modular floor sofa arrives damaged, lost or not as described, photograph it on arrival and get the workshop's answer in writing.
- [Who pays for return shipping, and are returns ever free?](https://cushionguide.com/answers/who-pays-return-shipping-custom-cushions/): For a change of mind, past returns of custom cushions went back at the buyer's cost, with no prepaid label; check the listing's return terms before you send anything.
- [Corduroy Window Seat Cushion With Bolsters: a 98-Inch Nook](https://cushionguide.com/readings/mustard-gold-corduroy-window-seat-ivory-sage-pillows/): A long corduroy window seat cushion becomes a daybed-style reading nook with three additions: a thick seat, bolsters at the ends and a slim back cushion.
- [Made to measure or off the shelf? A fair test for your seat](https://cushionguide.com/guides/made-to-measure-vs-ready-made-cushions/): Ready-made cushions win when the seat is a standard size, the use is light and you need it this week.
- [Window Seat Cushion in Dark Tropical Floral: A Sunroom Story](https://cushionguide.com/readings/dark-tropical-floral-window-seat-cushion-palm-sunroom/): A long window seat cushion can be made as one continuous piece; a buyer's 111.5 x 34 in (283 x 86 cm) seat was cut whole at the standard 4 in (10 cm) thickness.
- [How to raise floor sofa seat height, layer by layer](https://cushionguide.com/guides/floor-sofa-seat-height-raise/)
- [When a custom cushion is the wrong size or color: remakes, fixes and what to send](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/)

*Porch light's on — Rosa*

---

Written by Rosa Delgado (https://cushionguide.com/masters/rosa/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/return-address-us-eu/