---
title: "Personalization Required at Checkout? Write Your Phone Number"
url: "https://cushionguide.com/answers/personalization-box-phone-number-courier/"
section: "The Cutting Table"
author: "Margaret Holloway, The Piping Queen of Newport"
author_url: "https://cushionguide.com/masters/maggie/"
published: "2026-07-14"
updated: "2026-07-14"
keywords: "personalization required at checkout what to write, personalization box phone number, what to write in personalization box, cushion order personalization, courier phone number at checkout"
---

# Checkout makes me fill in personalization. What do I write, and will it be printed on the item?

*Nothing gets printed, stitched or embroidered. The box is a note to the courier, and on some listings a note to the tailor.*

Also asked as: It keeps asking me for personalization; What am I supposed to put in personalization?

> **The quick answer:** On listings where you choose size and color from dropdowns, write your phone number in the required personalization box; it goes only to the shipping company so the courier can reach you before delivery. Nothing you type is printed on the cushion or sofa. If the listing only has a size dropdown, add your fabric code, piping code and exact measurements too.

![Bottle green textured woven seat and back cushion with ivory piping on a pine storage bench beside a dining table](https://cushionguide.com/media/banquette-cushions/bottle-green-tweed-pine-storage-bench-cushion-1600.webp "A hard-wearing bottle green weave dresses a pine storage bench for everyday dining.")

## Key facts

- The required personalization box is used for your delivery phone number.
- The phone number goes only to the shipping company.
- The courier uses it to contact you before delivery.
- Nothing typed in the personalization box is printed on the product.
- Size and color are chosen from the listing options where those dropdowns exist.
- On size-only listings, the fabric code, piping code and exact measurements go in the box too.
- On size-only listings, write the thickness too: 4 in (10 cm) is standard, with 2, 3 and 5 in also listed.
- Measurements can be written in inches, down to the ¼ in, or in cm.
- Write sizes as length x depth x thickness, such as 40 x 18 x 4 in.

## What goes in the box, by listing type

| The listing has | Write in the box | Who reads it |
|---|---|---|
| Size and color dropdowns | Your phone number | The shipping company only, so the courier can call before delivery |
| A size dropdown only | Phone number, fabric code, piping code, exact measurements | The courier (phone) and the tailor (codes and sizes) |
| You can't tell which | Both: phone number and your codes | Nobody prints any of it on the cushion |
| Your typed size differs from the dropdown | Your exact size | The tailor: the typed size wins, and the dropdown sets the range and price |

## Why a cushion listing wants your phone number

Buyers write in a little alarmed: where does the personalization appear on the sofa? Nowhere. The box is required at checkout, and on listings where size and color come from dropdowns it is simply where your phone number goes. That number is passed only to the shipping company, so the courier can contact you before delivery.

Size-only listings are the exception. There the box also carries your fabric code, piping code and exact measurements, the details the tailor cuts from. The [personalization note Pattern](https://cushionguide.com/guides/custom-cushion-personalization-note/) shows a full example, and a [fabric code](https://cushionguide.com/glossary/#fabric-code) always beats a color name. Which kind of listing are you on, dear: color dropdowns or size only?

## Filling it in without a second thought

- ✓ Pick size and color from the dropdowns first, where the listing has them.
- ✓ Type your phone number in the personalization box.
- ✓ Size-only listing? Add your fabric code, piping code and exact measurements.
- ✓ Unsure which listing you're on? Give both; nothing ends up on the product.
- ✓ Want a name stitched on? The workshop doesn't embroider or print text, so leave that out.

> **Tailor's margin:** The required personalization box on a cushion listing is for your phone number, which goes only to the courier; nothing typed there is printed.

> Personalization on a cushion order is a note, not a decoration: nothing typed in the box is printed on the cushion or the sofa.
>
> — Maggie

## Buyer questions

**A common question:** I typed my phone number in the personalization box. Will it show up on the item?

**The workshop's answer:** No. The phone number goes only to the shipping company so the courier can contact you before delivery. The personalization box is the normal place to put it.

**A common question:** The listing won't let me check out without personalization. What do I put there?

**The workshop's answer:** Just your phone number. The delivery company needs it to reach you, and nothing is printed on the product. Choose the size and color from the options as normal.

**A common question:** Could you stitch our family name onto the cushion?

**The workshop's answer:** No. The workshop doesn't embroider, print or letter names or text. On a cushion order, personalization means your size, fabric and piping codes, not decoration; the cushion itself can be made in any size and fabric.

**A common question:** My typed size and the dropdown size are different. Which one do you make?

**The workshop's answer:** Your typed exact size. The dropdown only sets the size range and price, and colors agreed in writing override default listing fields. Size and color are confirmed with you when production starts.

## Questions buyers ask next

### Will the courier call me before the delivery arrives?

That is what the number is for. It goes only to the shipping company, so the courier can contact you before delivery. It doesn't appear anywhere on the cushion, the sofa or the cover.

### Do I still choose size and color from the dropdowns?

Yes, where the listing has them. Choose size and color from the options as normal and use the box for your phone number; only size-only listings need your fabric code, piping code and exact measurements written in.

### What if I can't tell which kind of listing I'm on?

Write both: your phone number, then your fabric code, piping code and exact size. Nothing in the box appears on the product, and the workshop confirms size and color with you when production starts.

## Related at the atelier

- [Can you embroider a name or text on my cushion?](https://cushionguide.com/answers/embroidered-name-text-on-cushion/): No, the workshop doesn't embroider, print or letter anything on cushions or covers, so names, custom words or phrases like 'Do Not Sit' can't be added.
- [I saw a fabric code in a photo that isn't on the color chart. Can I still order it?](https://cushionguide.com/answers/fabric-code-not-on-color-chart/): A fabric code seen in a photo but missing from the color chart can often still be ordered, because the chart isn't the full stock list.
- [What happens if I forget the fabric code, or write one that's wrong?](https://cushionguide.com/answers/wrong-or-missing-fabric-code-what-happens/): Every custom cushion order is checked against the fabric charts before cutting, so a missing, non-existent or ambiguous code gets a message and production waits for your reply.
- [What to write in a custom cushion order note: sizes, codes and extras](https://cushionguide.com/guides/custom-cushion-personalization-note/): In a custom cushion personalization note, write one line per cushion with length x depth x thickness and the unit, then the fabric code and piping code as chart codes, extras such as ties or a…
- [Custom Bench Cushion in Cream Boucle for a Narrow Window Wall](https://cushionguide.com/readings/cream-boucle-cushion-oak-slat-back-bench/): In a narrow spot, a custom bench cushion looks biggest when it runs the full length of the frame and stops flush at each end, in one pale color with self piping.
- [Custom Bench Cushion in Black and Cream Weave for a Narrow Settee](https://cushionguide.com/readings/black-cream-block-weave-cushion-walnut-settee/): A custom bench cushion for a narrow settee looks more generous when a bold pattern runs unbroken over the edge, so skip piping on a strong weave.
- [High-density foam, memory foam, latex or fiber: which cushion fill?](https://cushionguide.com/guides/high-density-foam-vs-memory-foam-latex/)

*Stitch straight — Maggie*

---

Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/personalization-box-phone-number-courier/