--- title: "Is My Parcel Delivered by Post or Courier? Courier Only" url: "https://cushionguide.com/answers/national-post-or-express-courier-delivery/" section: "The Cutting Table" author: "Callum Reid, The Weather Man of Casco Bay" author_url: "https://cushionguide.com/masters/callum/" published: "2026-04-30" updated: "2026-09-24" keywords: "is my parcel delivered by post or courier, which courier delivers my cushion order, FedEx cushion delivery, postal strike cushion delivery, local courier final delivery" --- # Will my cushion order come through the post office or by courier? *No mail carrier, no slip from the post office. Your cushions ride with an express courier, and here's who might knock.* Also asked as: What shipping company will deliver it?; Is my order coming through the post office? > **The quick answer:** Your parcel is delivered by courier, not by post: orders ship only with FedEx, UPS or DHL, never through a national postal service. That means postal strikes don't affect them. Rush orders go by FedEx Express, and some replacements travel by UPS. FedEx occasionally hands a parcel to a local courier for the final leg, so a different company may turn up. ![Denim blue corduroy cushion on a cream paneled window seat in a terracotta study with an oak desk and cane chair](https://cushionguide.com/media/window-seat-cushions/denim-corduroy-window-seat-terracotta-study-1600.webp "Blue corduroy against terracotta paint: complementary colors that make a small study feel warm and awake.") ## Key facts - Orders ship only with FedEx, UPS or DHL. - No national postal service is used, so postal strikes don't affect deliveries. - Rush orders go by FedEx Express; some replacements go by UPS. - FedEx may hand a parcel to a local courier for the final delivery. - Local delivery schedules can add a few days. - Tracking is provided at dispatch. - A parcel lost by the carrier was remade and reshipped at no cost to the buyer. ## Who carries your cushions | Situation | Carrier | What to watch | |---|---|---| | Standard order | FedEx, UPS or DHL | Tracking sent at dispatch | | Rush order | FedEx Express | Give your needed date when you order | | Some replacements | UPS | Tracking sent at dispatch | | Final leg | Sometimes a local courier, handed over by FedEx | Keep following the FedEx tracking | | National post | Never used | A postal strike can't hold it up | ## "A different van came to the door" That happens. FedEx sometimes passes a parcel to a local courier for the last few miles, so the name on the truck isn't always the name on your tracking. A buyer abroad was told by the local courier it would deliver that day, and nothing came. Local delivery schedules can add a few days. Check the FedEx tracking and use the contact link in the courier's own messages. That gives you the most accurate window, friend. ## "And if the carrier loses it?" Then you write to the workshop with the tracking number and keep its reply. When a carrier lost a parcel, the order went back into production, was remade and reshipped at no cost to the buyer. If tracking says delivered and you can't find it, check the delivery photo, porch, mailroom and neighbors before anything else. When it does arrive, a floor sofa comes as vacuum-sealed [roll packs](https://cushionguide.com/glossary/#roll-pack); the [first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) Pattern covers opening them. The [modular floor sofas](https://cushionguide.com/cushions/modular-floor-sofas/) hub shows what's inside. > **Tailor's margin:** Cushion orders ship only by FedEx, UPS or DHL, never national post, so a postal strike can't hold up your parcel. > When a courier loses a custom cushion parcel, message the workshop with the tracking number and keep its written reply; one lost order was remade and reshipped. > > — Callum ## Buyer questions **A common question:** Which carrier do you ship with? **The workshop's answer:** FedEx, with FedEx Express for rush orders and occasionally UPS for replacements. Nothing goes by national post, so postal strikes don't affect delivery. Tracking is sent at dispatch. **A common question:** Which couriers do you use, and what if my parcel gets lost? **The workshop's answer:** Only FedEx, DHL and UPS, and FedEx often hands over to a local courier for the final delivery. When a carrier lost a parcel, the order was remade and reshipped at no cost to the buyer. **A common question:** The local courier said it would deliver, but nothing came. What's going on? **The workshop's answer:** Orders go out with FedEx and may be passed to a local courier, and local schedules can add a few days. Check the FedEx tracking and use the contact link in the courier's messages for the most accurate window. **A common question:** I'll be away when it's due. Can you hold it? **The workshop's answer:** Yes. Share your travel dates and the workshop holds the order, reconfirms with you, and ships it to arrive after you're back. Exact days can't be guaranteed, but you can adjust the day with the courier. ## Questions buyers ask next ### Can a cushion order be rushed for an event? There's no firm guarantee, but you can ask for priority production, an upgrade to FedEx Express and dispatch timed to your date. Get the plan and the transit time in writing, and leave a little margin. ### Why did my sofa cushions and bars arrive on different days? They ship as separate packages: roll packs of cushions and a small box of metal bars. They travel together but often arrive on different days, sometimes with different couriers. ### When do I get a tracking number? At dispatch. It's added to your order when the parcel ships, and it's the most reliable way to follow delivery, more reliable than any estimated date shown on the order page. ## Related at the atelier - [Why do you need my phone number for delivery?](https://cushionguide.com/answers/phone-number-for-delivery-why-needed/): The express courier, FedEx or UPS, needs a reachable phone number for every delivery, so the workshop asks each buyer for one after purchase. - [Can I choose the delivery day, or a safe place to leave my order?](https://cushionguide.com/answers/choose-delivery-day-safe-place/): Yes, you can ask for a delivery day, time and safe place: tell the workshop before dispatch, for example the backyard or a neighbor, and it passes the note to the courier. - [Does the delivery need a signature, or can it be left at my door?](https://cushionguide.com/answers/signature-required-delivery-leave-at-door/): Usually no: orders ship by FedEx without signature required, so the courier can leave them at your address even if a carrier notice mentions a signature. - [Outdoor Bench Cushions in Stripe and Check, Season by Season](https://cushionguide.com/readings/sky-stripe-sage-check-gray-stripe-cushion-stack/): A mixed set of outdoor bench cushions in stripes and a small check works through every season when each cushion shares one gusset height and self piping, the fabric is a water-repellent outdoor… - [Sunbed Cushion in Seafoam and Pinstripe, Read by Season](https://cushionguide.com/readings/seafoam-pinstripe-sun-lounger-cushion-villa-pool/): A sunbed cushion for a pool deck should use an outdoor water-repellent fabric, sit about as thick as the lounger's side rail, and keep the backrest close to neutral so the seat color can echo the… - [Chair Cushion With Ties on a Windy Balcony, Built for Lingering](https://cushionguide.com/readings/sunflower-yellow-chair-pad-rope-ties-city-balcony/): A chair cushion with ties is the right pad for a balcony: the ties knot around the chair's back uprights so a gust cannot carry the pad off. - [From your drawing to your doorstep: how a custom cushion is made](https://cushionguide.com/guides/how-custom-cushions-are-made/) - [How to order a custom cushion size that isn't in the size menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/) *Fair winds — Callum* --- Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/national-post-or-express-courier-delivery/