--- title: "Ordered the wrong size cushion? Your options, before and after" url: "https://cushionguide.com/answers/measured-wrong-ordered-wrong-size-cushion/" section: "The Cutting Table" author: "Rosa Delgado, The Porch Keeper of Savannah" author_url: "https://cushionguide.com/masters/rosa/" published: "2026-01-22" updated: "2026-09-24" keywords: "ordered wrong size cushion, cushion too short, return custom cushion, remake cushion wrong size, measured wrong cushion" --- # I measured wrong and ordered the wrong size. What are my options? *Pull up a chair, neighbor. Everybody mismeasures once. What matters is when you catch it, and there are kinder fixes than a return.* Also asked as: Should have ordered 2 inch instead of 4 inch.; I grossly mismeasured, it is far too short. > **The quick answer:** If you ordered the wrong size cushion, tell the workshop before production, while the size can still be changed or the order canceled. Once it's made, a measuring mistake is the buyer's, so a return is at your cost. Past buyers were offered the right size at cost or a discount on the reorder, without sending the first one back. ![Navy and cream palm-leaf jacquard bench cushion with navy piping on a teak bench by an infinity pool, book and vase on top](https://cushionguide.com/media/bench-cushions/navy-palm-jacquard-bench-cushion-poolside-teak-bench-1600.webp "A full-length navy-piped leaf cushion turns a teak bench into a poolside reading seat.") ## Key facts - Before production, sizes can be adjusted or the order canceled. - A buyer's measuring mistake isn't a fault, so a return is at the buyer's expense. - Past offers were a new cushion in the correct size at cost, or a discount on the reorder. - The first cushion does not have to be sent back for a reorder. - Complaints are checked against the schematic the buyer approved. - Small filler cushions, such as 7.5 in (19 cm) seat and back pieces at each end, can close a gap. ## The bench cushion that came up 15 inches short A buyer in the US wrote to the workshop about a 70 in space for a [bench cushion](https://cushionguide.com/cushions/bench-cushions/) and a cushion about 15 in too short. The tape had been wrong, and the question was whether to send it back and reorder. Return shipping is expensive, and return labels aren't provided. So the workshop suggested something gentler: two 7.5 in seat pieces and two 7.5 in back pieces, one of each at either end, at a reduced price. The main cushion stays centered and the gap closes. ## Caught it before production? Then you're in luck. Message right away: before cutting starts, the size can be adjusted or the order canceled, and accidental orders are refunded to the original payment method. When did you last measure the bench with the old cushion off? The [bench measuring pattern](https://cushionguide.com/guides/how-to-measure-bench-for-cushion/) walks the tape along the right edges. ## Already made? What the workshop has offered A measuring mistake isn't the workshop's fault, so a return is on the buyer. In past cases, the workshop's offers have tended to be kinder: - The right size made **at cost**, with no need to send the first one back. - **A discount** on the reorder. - A corrected piece **at production cost**, if you approved a schematic with the wrong number. The [remake guide](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) covers wrong colors too. > **Tailor's margin:** If a bench cushion comes up short, two 7.5 in filler pieces, one at each end, keep the main cushion centered instead of shoved to one side. > A cushion size mistake caught before production can still be changed; after production, past buyers had the right size remade at cost or at a reduced price. > > — Rosa ## Buyer questions **A common question:** I ordered the wrong thickness. What can I do? **The workshop's answer:** Place a new order in the right size. When a buyer needed 2 in instead of 4 in, the workshop refunded part of the price on each order. **A common question:** I measured wrong and the cushion is too short. Can I return it? **The workshop's answer:** Yes, but for a buyer's measuring mistake the buyer pays for the return shipping. The workshop can also make a new one in the right size at cost, and before production it can adjust sizes or cancel instead. **A common question:** One of my cushions arrived shorter than I wanted. Will you remake it? **The workshop's answer:** The workshop first checks the schematic you approved. When a buyer had approved dimensions 23 in shorter on one piece, the correct length was offered if the buyer covered the production cost of the new piece. ## Questions buyers ask next ### Do I have to send the wrong cushion back to get the right size? No. In past cases the workshop made the correct size at cost, or at a discount on the reorder, without asking for the first cushion back. ### How long do I have to return a cushion I mismeasured? Check the return window shown with your order, but for a buyer's measuring mistake the return and its shipping are at the buyer's cost, and return labels aren't provided, so a reorder or filler pieces are often simpler. ### What if the workshop got the size wrong, not me? Let the foam recover for 3 to 4 days, then send tape-measure photos of length, width and thickness. The workshop checks its production records against your order. In past cases its own errors were remade, and ordering errors were remade at the buyer's cost. ## Related at the atelier - [My cushion measures differently from what I ordered. What photos do you need?](https://cushionguide.com/answers/measure-document-wrong-size-cushion/): Wait 3-4 days after unpacking, then send tape-measure photos of the full length edge to edge, the full width seam to seam and the thickness measured straight up, plus one of the cushion in place. - [Can I return a custom made cushion or cover?](https://cushionguide.com/answers/return-custom-made-cushion/): Often, yes: a custom made cushion can come back, but who pays depends on why it comes back. - [My cushion arrived the wrong size. Will you remake it?](https://cushionguide.com/answers/cushion-arrived-wrong-size-remake/): A cushion that arrives the wrong size starts with one photo: a tape measure along the full length, sent to the workshop with your ordered size. - [Striped Bench Cushion Corner: Thickness vs Seat Height](https://cushionguide.com/readings/olive-mauve-stripe-cushion-corner-bottle-green-wall/): For a kitchen bench cushion, add the thickness to the bench height and aim for a finished seat of about 18 in (46 cm), with 10 to 12 in (25 to 30 cm) left to the tabletop. - [Custom Bench Cushion in Indigo Corduroy: Measuring the Seat](https://cushionguide.com/readings/indigo-corduroy-mustard-piping-oak-bench/): To measure a freestanding bench for a custom cushion, take the length end to end and the depth front to back across the top of the seat itself, then choose a thickness. - [Custom Bench Cushion for a Bedside Storage Box: How to Measure](https://cushionguide.com/readings/mustard-triangle-print-bench-cushion-bedside-storage-box/): To measure a custom bench cushion for a lift-lid storage box, measure the lid, not the box body or an old cushion: width edge to edge, depth at both ends, then the hinge positions. - [When a custom cushion is the wrong size or color: remakes, fixes and what to send](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) - [How to order a custom cushion size that isn't in the size menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/) *Porch light's on — Rosa* --- Written by Rosa Delgado (https://cushionguide.com/masters/rosa/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/measured-wrong-ordered-wrong-size-cushion/