---
title: "Put a Custom Order on Hold: Cushions, Moves and Measurements"
url: "https://cushionguide.com/answers/hold-cushion-order-until-ready/"
section: "The Cutting Table"
author: "Margaret Holloway, The Piping Queen of Newport"
author_url: "https://cushionguide.com/masters/maggie/"
published: "2026-07-16"
updated: "2026-09-24"
keywords: "put custom order on hold, pause cushion order, hold order until moving, update cushion measurements after ordering, delay custom cushion production"
---

# Can you hold my order until I'm ready?

*The joinery isn't in, the movers are booked, or the color is still a coin toss. An order can wait; it just needs to be told what it's waiting for.*

Also asked as: Delay my order a few days to confirm the color; Not 100% on the exact measurements

> **The quick answer:** Yes, you can put a custom cushion order on hold: production pauses while you decide on a color, and an order already in production can wait for final measurements, which are updated before the fabric is cut. If you're moving, order now and the cushion ships to your new address once you've moved; send that address right after payment.

![Ivory box cushion on a white shiplap window seat with a striped pillow and brass lantern overlooking sand dunes](https://cushionguide.com/media/window-seat-cushions/ivory-window-seat-cushion-shiplap-beach-house-nook-928.webp "An ivory outdoor-grade cushion on a shiplap window seat facing the dunes: soft enough for reading, tough enough for sandy feet.")

## Key facts

- Production can be paused while you decide on a color.
- Orders can be held for final measurements, even once in production.
- Measurements can be updated before cutting, for example to 25 x 39 1/2 in (64 x 100 cm).
- Shipping can wait until after a move, to the new address.
- Address changes should be sent right after payment, before dispatch.
- Placing a replacement order leads the workshop to cancel the original.
- Cancellation is possible before production starts, and sizes can still change until the fabric is cut; ask the workshop where your order stands.

## Have these ready when you ask for a hold

- ✓ What the order is waiting for: a color, a size or a new address
- ✓ The day you expect to know, such as when the joinery goes in
- ✓ Final measurements, sent as soon as installation is done
- ✓ Your new address, sent right after payment
- ✓ The exact fabric code if the color changes

## What happens when you put a cushion order on hold?

| Waiting for | What the workshop does | Your move |
|---|---|---|
| A color decision | Pauses production | Confirm the exact fabric code |
| Final measurements | Holds the order, even in production | Send new sizes before cutting |
| A house move | Ships once you've moved | Send the new address right after payment |
| A different deal | Cancels the first order | Place the new order |

## A 25 x 39 1/2 in cushion held for the joinery

One buyer wrote in before their joinery was installed. The order had already gone into production. The workshop held it anyway, waited for the final measurements after installation, updated the size to 25 x 39 1/2 in (64 x 100 cm) and carried on from there.

## The cut is the deadline

Until the fabric is cut, sizes can change, which is why an order already in production can still wait for final numbers. A color pause is just as easy: production waits until you confirm.

Moving is simpler still. There's no need to hold off ordering; the cushion ships to the new address once you've moved, provided that address arrives right after payment. If a better deal turns up before production starts, place the new order and ask for the first one to be canceled.

For the measuring itself, the [window seat measuring pattern](https://cushionguide.com/guides/how-to-measure-window-seat-cushion/) and the [window seat cushions](https://cushionguide.com/cushions/window-seat-cushions/) atlas will keep you honest, and the [personalization note pattern](https://cushionguide.com/guides/custom-cushion-personalization-note/) shows where the final size goes. Measure the bench, not the cushion you used to have. What are you waiting on, dear: the carpenter or the color?

> **Tailor's margin:** If the joinery isn't in yet, order the window seat cushion and ask for a hold; final measurements can be sent any time before the fabric is cut.

> A custom cushion order already in production can still wait for final measurements; the size is updated before the fabric is cut.
>
> — Margaret Holloway

## Buyer questions

**A common question:** My joinery isn't installed yet. Can you wait for final measurements before making the cushion?

**The workshop's answer:** Yes. Even once the order is in production, it can be held until you send final measurements after installation; the size is then updated, for example to 25 x 39 1/2 in (64 x 100 cm), and work carries on.

**A common question:** I'm moving in a few weeks. Should I wait to order?

**The workshop's answer:** No need. Order now and the cushion ships to your new address once you move. Send any address change right after payment so it's updated before dispatch.

**A common question:** Can you pause my order while I pick a color, or cancel it so I can take a different deal?

**The workshop's answer:** Both, as long as the fabric hasn't been cut: production waits until you confirm the color, and if you'd rather switch, place the new order and ask the workshop to cancel the first one before production starts.

**A common question:** I just ordered my floor sofa in the wrong color. Can I still change it?

**The workshop's answer:** Usually yes, if production hasn't started. Send the exact color name or number from the chart; the workshop checks where the order stands and updates it. If it's already made, it ships as ordered and extra covers are the fix.

## Questions buyers ask next

### How do I make sure the new color is the one that gets made?

Send the exact fabric code, not a description. A photo of the chosen color is sent back to confirm, and if the receipt and messages differ, the color agreed in messages is the one made.

### Can I cancel instead of holding?

Yes, before production starts: an order not yet in production can be canceled and refunded. You may first be asked why, and offered a custom size, a new color or a small discount instead.

### I ordered a custom shape on the rectangle listing. What now?

Reorder on the custom-shape listing, which asks for your drawing and exact measurements, and the rectangle order is canceled and fully refunded. The rectangle listing skips the sketch upload, which risks mistakes.

## Related at the atelier

- [Corduroy Window Seat Cushion in a Boot Room, Season by Season](https://cushionguide.com/readings/gray-corduroy-window-seat-walnut-boot-room/): A mid-tone corduroy window seat cushion suits a boot room all year: light gray shows less mud than cream and less dust than black.
- [Window Seat Cushion in Graffiti Print for a Sash Window Nook](https://cushionguide.com/readings/graffiti-print-window-seat-cushion-sash-window-nook/): A window seat cushion meant for guests should sit just inside the ledge, be about 4 in (10 cm) thick, and have a non-slip base or ties so it stays put when people perch on the front edge.
- [Window Seat Cushion in Powder Blue Damask: How It Will Age](https://cushionguide.com/readings/powder-blue-damask-window-seat-sheer-curtains/): A powder blue damask window seat cushion ages well when the light is filtered and the pattern is woven rather than printed, because a mid-scale medallion hides small marks that a plain pale seat…
- [I just ordered my floor sofa in the wrong color. Can I still change it?](https://cushionguide.com/answers/change-floor-sofa-color-after-ordering/): Usually yes: a floor sofa color can be changed after ordering right up until it ships.
- [Can I change my shipping address after I've ordered?](https://cushionguide.com/answers/change-shipping-address-after-ordering/): Yes, you can change your shipping address after ordering: send the correct address and the workshop updates it before dispatch and confirms it in writing, even to a different country from your…
- [Can I change the size or thickness after I've ordered?](https://cushionguide.com/answers/change-cushion-size-after-ordering/): Yes, you can change a cushion's size or thickness after ordering, as long as production hasn't started and the fabric hasn't been cut.
- [How to measure a window seat cushion when the walls aren't square](https://cushionguide.com/guides/how-to-measure-window-seat-cushion/)
- [How to order a custom cushion size that isn't in the size menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/)

*Stitch straight — Maggie*

---

Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/hold-cushion-order-until-ready/