---
title: "Charged Twice? Getting a Duplicate Cushion Order Refunded"
url: "https://cushionguide.com/answers/duplicate-order-charged-twice-refund/"
section: "The Cutting Table"
author: "Margaret Holloway, The Piping Queen of Newport"
author_url: "https://cushionguide.com/masters/maggie/"
published: "2026-06-02"
updated: "2026-09-24"
keywords: "charged twice duplicate order refund, accidentally ordered twice, duplicate order refund, cancel duplicate marketplace order, refund time after cancellation"
---

# I ordered twice by accident. How do I get the duplicate refunded?

*A double tap, a phone that hiccuped, and now two identical cushions are on order. The fix is quick if you are.*

Also asked as: I accidentally placed the order twice; My phone charged me twice

> **The quick answer:** Message the shop as soon as you notice a duplicate order: it cancels the extra one, ships the other as normal and refunds the second payment. The refund usually shows within a few business days, depending on your bank, because the marketplace processes payments. Cancellation works before production starts, so write early; once both custom orders had been made, one shipped and half the other's price was refunded.

![Dusty rose and cream velvet floor sofa below a shelf of trailing pothos, with knit blanket, mug and open book on the floor](https://cushionguide.com/media/modular-floor-sofas/dusty-rose-floor-sofa-pothos-shelf-reading-corner-1600.webp "A lived-in reading corner: floor sofa, trailing plants, a knitted blanket and coffee within reach.")

## Key facts

- Duplicate orders are canceled on request and refunded.
- The other order ships as normal.
- Refunds appear within a few business days, depending on the bank.
- Payments and refunds are processed by the marketplace.
- Cancellation is possible before production starts; the sooner you write, the simpler it is.
- In one case where duplicate custom orders had already been produced, one shipped and half the price of the other was refunded.

## What happens, depending on when you write

| When you notice | What the workshop does | Money back |
|---|---|---|
| Right after ordering | Cancels the duplicate, ships the other | The duplicate, in full |
| Later, but before production starts | Cancels the duplicate on request | The duplicate, in full, a few business days to show |
| Both custom orders already made | In one case, shipped one order | In that case, half the price of the other |
| After the order has shipped | Can't cancel it | Not through a cancellation |

## A true duplicate, or a change of heart?

|   | A true duplicate | An order you'd rather not keep |
|---|---|---|
| What to write | “I ordered twice, please cancel one.” | “I'd like to cancel.” |
| First reply | The extra order is canceled | A different fabric, color or size may be offered first |
| Refund | The duplicate, in full | Depends on whether production has started |

## Why the money takes a few days to come home

The shop cancels; the marketplace handles the payment and sends it back; your bank posts it on its own schedule. Three hands, so a few business days. I once paid a supplier twice for the same spool of welt cord and refreshed my bank app like a nervous hen. It arrived. Yours will too, dear.

If the duplicate was really a second thought about size or color, say so in the same message. A [custom cushion remake](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) or a corrected [personalization note](https://cushionguide.com/guides/custom-cushion-personalization-note/) may be all you need. Did two confirmations land in your inbox, or only one charge on your card?

> **Tailor's margin:** A duplicate cushion order is simplest to fix right after purchase, before production starts; write the moment you see two confirmations.

> When two identical custom cushion orders were already made, the shop shipped one and refunded half the price of the other.
>
> — Margaret Holloway

## Buyer questions

**A common question:** I placed my order twice by mistake. Can you cancel one?

**The workshop's answer:** Yes. The duplicate is canceled and refunded, usually showing within a few business days depending on your bank. Write as soon as you notice, before production starts.

**A common question:** I was charged twice. How do I get the duplicate back?

**The workshop's answer:** The duplicate is canceled and the other order ships. The refund can take a few days, because the marketplace processes the payment and the refund.

**A common question:** I ordered the wrong size. Do I pay extra for a bigger one?

**The workshop's answer:** No need to cancel. Before production it's remade at the right size: you pay the difference through a payment link if it's bigger, or get the difference back if it's smaller.

**A common question:** Can I change the size instead of canceling the order?

**The workshop's answer:** Usually, if you catch it before production starts and the fabric is cut. Message the new measurements; the order is updated and confirmed in writing, and a change that doesn't alter the price costs nothing.

## Questions buyers ask next

### Does canceling the duplicate hold up the order I'm keeping?

No. The order you're keeping ships as normal; only the duplicate is canceled. If you want a different fabric, size or color on the one you keep, say so in the same message, before production starts.

### Is any money refunded if both duplicate cushions were already sewn?

Partly, in one case: when duplicate custom orders had already been produced, the shop shipped one and refunded half the price of the other. Writing early is what keeps the refund whole.

### Why hasn't the duplicate refund reached my card yet?

The marketplace processes payments and refunds, and your bank posts the credit on its own schedule. Most show within a few business days; if yours hasn't, ask the shop for the refund confirmation to show your bank.

## Related at the atelier

- [I placed an order by accident. Can you cancel it?](https://cushionguide.com/answers/accidental-order-cancel-refund/): Usually, yes: a cushion order placed by accident can be canceled and refunded if you write before production starts, and the refund can take a few days to appear.
- [I ordered only the backrest instead of the whole floor sofa. Can you fix it?](https://cushionguide.com/answers/ordered-backrest-only-instead-of-sofa/): Yes: when an order holds only a backrest, the workshop messages you to confirm before making it, and if it was a mistake it cancels and refunds so you can buy the full floor sofa.
- [Can I cancel a custom-size cushion once it's already in production?](https://cushionguide.com/answers/cancel-custom-cushion-after-production/): Usually not for a full refund: once a custom-size cushion is in production, it is being made only for you.
- [Banquette Cushion in Powder-Blue Stripe for a Greige Dining Nook](https://cushionguide.com/readings/powder-blue-stripe-corner-bench-cushion-greige-dining-nook/): To order a banquette cushion right the first time, send one message with the bench's true measurements, a drawing for any L or notch, the thickness, and two fabric codes: one for the body, one for…
- [Bay Window Cushion in Tiger Stripe: How to Order a Curve Right](https://cushionguide.com/readings/curved-tiger-stripe-bay-window-cushion-arched-windows/): To order a bay window cushion right the first time, send every measurement on one labeled drawing, including straight ends and each slanted side, plus the exact fabric code.
- [L-Shaped Bench Cushion in a Corner Window: Split It to Fit](https://cushionguide.com/readings/denim-microcheck-l-shaped-corner-window-seat/): An L-shaped bench cushion is made as separate pieces that meet at the corner, never one bent cushion.
- [Getting a custom cushion quote: what to send so it's right the first time](https://cushionguide.com/guides/custom-cushion-quote-what-to-send/)
- [Your cushion arrived vacuum-packed: what happens in the first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/)

*Stitch straight — Maggie*

---

Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/duplicate-order-charged-twice-refund/