--- title: "Trapezoid cushion on the wrong listing? Reorder and get a refund" url: "https://cushionguide.com/answers/custom-shape-cushion-wrong-listing/" section: "The Cutting Table" author: "Margaret Holloway, The Piping Queen of Newport" author_url: "https://cushionguide.com/masters/maggie/" published: "2026-01-09" updated: "2026-09-24" keywords: "trapezoid cushion wrong listing, custom shape cushion order, trapezoid cushion drawing upload, reorder custom cushion refund, angled bench cushion order" --- # I ordered my trapezoid cushion on the rectangle listing. What do I do now? *A carefully measured angled seat, paid for on the rectangle page: it happens more than you'd think. The fix is quick, and the first order is refunded in full.* Also asked as: I ordered on the wrong listing; I didn't see an option to upload the sketch > **The quick answer:** If a trapezoid cushion went through the rectangle listing, reorder on the custom-shape listing and the workshop cancels the first order with a full refund. The custom-shape listing is the one that asks you to upload your drawing and write exact measurements at checkout. A rectangle or cover listing skips that upload, and without the sketch a custom shape risks a production mistake. ![Indigo denim-look trapezoid window seat cushion with ivory piping in a white paneled kitchen bay beside an oak table](https://cushionguide.com/media/trapezoid-cushions/indigo-trapezoid-cushion-kitchen-breakfast-bay-1600.webp "An indigo trapezoid cushion fills an angled kitchen bay, close enough to the table for breakfast and the morning paper.") ## Key facts - Custom shapes such as trapezoids must be ordered on the custom-shape listing. - Only the custom-shape listing asks for a drawing upload at checkout. - After you reorder, the wrong-listing order is canceled with a full refund. - Ordering a shape on the rectangle or cover listing skips the drawing safeguard and can cause production mistakes. - Every edge on the drawing can be written to the nearest ¼ in; the workshop converts it to centimeters and checks the geometry before cutting. - Complex shapes may be split into 2 to 3 pieces, and a finished shape can differ from the drawing by roughly 0.5 to 1 in (1 to 2 cm). - The refund for the canceled order goes back to the original payment method; how soon it shows depends on the bank. ## The fix, in three moves 1. **Reorder on the trapezoid listing**: Choose the size options that cover your cushion and write every exact measurement. The [trapezoid measuring guide](https://cushionguide.com/guides/trapezoid-cushion-measurements/) lists which ones. 2. **Upload your drawing**: The custom-shape checkout asks for it. Label every edge; the [drawing checklist](https://cushionguide.com/guides/custom-shape-cushion-drawing/) shows how. 3. **Let the first order go**: Once the new order is in, the rectangle order is canceled and refunded in full. ## Why the rectangle page is the wrong door A rectangle needs two numbers and no picture. A trapezoid needs a picture, because the same four numbers can be drawn more than one way. The rectangle listing has nowhere to put that picture, so the cutter gets numbers without a shape. I once re-covered a window seat from a note that said “angled at one end.” Which end, dear? I guessed. Learn from me: order [trapezoid cushions](https://cushionguide.com/cushions/trapezoid-cushions/) where the sketch goes in, and check your sides first with the [trapezoid cushion calculator](https://cushionguide.com/studio/trapezoid-cushion-calculator/). > **Tailor's margin:** A trapezoid cushion ordered on a rectangle listing arrives at the cutting table without its drawing. Reorder on the custom-shape listing instead. > The rectangle listing has no place to upload a sketch, so a trapezoid cushion ordered there reaches the cutter with numbers but no shape. > > — Maggie ## Buyer questions **A common question:** I bought my trapezoid seat cushion on the rectangle page by mistake. Can it be fixed? **The workshop's answer:** Yes. Reorder through the trapezoid listing, choose the right size options, write your exact measurements and add the drawing. The first order is then canceled and refunded. **A common question:** I used the wrong listing and couldn't find where to upload my sketch. What now? **The workshop's answer:** That order is canceled with a full refund, and you're sent the correct custom-shape listing, whose checkout asks for your drawing. Skipping the upload can lead to production mistakes. **A common question:** Can I change the size or thickness after ordering? **The workshop's answer:** Usually, as long as production hasn't started and the fabric isn't cut yet. Send the new measurements or thickness; the order is updated and the change confirmed back to you. Changes that don't alter the price cost nothing extra. ## Questions buyers ask next ### Why does a trapezoid cushion need a drawing at all? The same four numbers can describe more than one shape. A drawing shows which edge is longer and which ends are angled, so the custom-shape checkout asks for it; the rectangle listing has no upload step. ### Will I pay twice while the switch happens? Only briefly. You pay for the new order on the custom-shape listing, and the rectangle order is canceled with a full refund. A refund can take a few days to show. ### Which listing is right for other odd shapes? The custom-shape listing, for any cushion that isn't a plain rectangle. It is the one that asks for your sketch and exact measurements; the rectangle and cover listings skip that step. ## Related at the atelier - [Can I get solid piping to match a color in my striped fabric?](https://cushionguide.com/answers/piping-for-striped-cushions/): Sometimes: striped and patterned fabrics have no solid in the same tone, so solid piping for a striped cushion comes from another chart and may differ slightly. - [Angled Window Seat Cushion in Sage for a Kids' Reading Nook](https://cushionguide.com/readings/sage-angled-window-seat-cushion-kids-reading-corner/): An angled window seat cushion should be cut to the bay's real angle, not stopped square, so no wedge-shaped gap opens against the side window. - [Trapezoid Bench Cushion in Hibiscus Print: A Daily Wear Test](https://cushionguide.com/readings/tropical-hibiscus-trapezoid-cushion-canal-house-bay/): A dark, busy print is the most forgiving cover for a trapezoid bench cushion in a family bay window: red and orange hibiscus on navy hide drips and paw marks that a pale plain fabric would show. - [How do I tell which fabric a color code is?](https://cushionguide.com/answers/fabric-code-prefixes-explained/): The prefix of a fabric code tells you the material, because each code family is one fabric. - [Trapezoid Bench Cushion for a Bay: Gray with Olive Piping](https://cushionguide.com/readings/light-gray-angled-bay-cushion-olive-piping-oak/): A trapezoid bench cushion that tapers almost to a point should be cut from a paper template of the ledge, not from tape measurements, because the narrow tip has no room to hide an error. - [A color I saw in your photos isn't in the dropdown. Can I still order it?](https://cushionguide.com/answers/order-color-not-in-dropdown/): You can usually order a color that isn't in the dropdown, because the dropdown doesn't list every fabric in stock. - [How to measure a trapezoid cushion so the numbers close](https://cushionguide.com/guides/trapezoid-cushion-measurements/) - [One printable cushion measuring worksheet for any shape you order](https://cushionguide.com/guides/printable-cushion-measuring-worksheet/) *Stitch straight — Maggie* --- Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/custom-shape-cushion-wrong-listing/