---
title: "Custom Cushion Warranty Questions: What to Ask Before You Order"
url: "https://cushionguide.com/answers/custom-cushion-warranty-questions/"
section: "The Cutting Table"
author: "Harlan Pruitt, The Elder of High Point"
author_url: "https://cushionguide.com/masters/harlan/"
published: "2026-05-20"
updated: "2026-09-24"
keywords: "custom cushion warranty, floor sofa warranty questions, manufacturing defects, damaged floor sofa bars, replacement sofa bars"
---

# What should you ask about a custom cushion or floor sofa warranty?

*Every seam closed by hand is a promise. Here's what to ask before the fabric is cut, and what to do the day the box opens.*

Also asked as: What are your warranty terms?; Is there a guarantee?

> **The quick answer:** Warranty terms for custom cushions and floor sofas come from the workshop, not from this site, so ask for them in writing before you order and keep that message. If a floor sofa bar arrives damaged or missing, photograph it the day the box opens and message the workshop with the photo. Stains and misuse are a separate conversation from a manufacturing defect.

![Sage green and cream velvet floor sofa with a bolster arm, framed by a fiddle-leaf fig, pothos shelf and jute rug](https://cushionguide.com/media/modular-floor-sofas/sage-cream-floor-sofa-houseplants-living-room-1600.webp "Sage end panels tie the floor sofa to the leafy plants that fill this bright living corner.")

## Key facts

- A manufacturing defect is a fault in how the piece was made, such as a bar damaged in the box or a seam sewn wrong.
- Photograph a damaged or missing floor sofa bar the day the box opens, and message the workshop with the photo.
- A floor sofa's 4 metal bars travel in their own box of about 15.75 x 15.75 x 2 in (40 x 40 x 5 cm) and about 9 lb (4 kg), so check that box before reporting a missing bar.
- Replacement sofa bars come in standard sizes, in silver/chrome only.
- Spare tufting buttons are included in the box, so a loose button is usually a home fix.
- Stains, spills and misuse are a different conversation from a manufacturing defect.

## What to ask about a cushion and floor sofa warranty

|   | What to ask |
|---|---|
| Length | How long the workshop's terms run, in its own words |
| Covers | Which faults it treats as manufacturing defects |
| Applies to | Whether cushions and the floor sofa, bars included, fall under the same terms |
| How to start | What it needs to see, such as a photo in messages |
| Left out | Where stains, spills and misuse fall |
| Where to keep it | The reply, saved with your order confirmation |

## When something is wrong: what to check, what to send

| If this happens | Check first | Send this |
|---|---|---|
| A sofa bar arrives damaged | Nothing: photograph it as it came out of the box | The photo, in messages, the same day |
| A sofa bar seems missing | The separate bar box, about 15.75 x 15.75 x 2 in (40 x 40 x 5 cm) | A photo of everything that arrived |
| A tufting button comes off | The spare buttons in the box | A request for the video on threading the string, if you need one |
| A button is the wrong color | The button beside the fabric, in daylight | A photo, and a question about matching button covers |
| A stain or spill | The care label and your stain first aid | Nothing yet: use is a different conversation from a defect |

## A seam is a promise; the warranty terms are the workshop's

A warranty against manufacturing defects is about how the piece was made, and the terms are the workshop's to set. So before the fabric is cut, ask in messages what it covers, for how long and on which pieces, and keep the reply with your order. A promise you can scroll back to is worth two you remember.

Then the day the box opens, look everything over. If a floor sofa bar arrives bent, or you can't find one, check the separate bar box first, then photograph what you have and message the workshop with the photo. Just show them, my friend. A stain, a spill or a chair leg dragged across the seat is a different conversation from a seam that was sewn wrong, and it goes better when you say plainly which one it is.

Bars come in standard sizes and in silver/chrome only; the [floor sofa support bars Pattern](https://cushionguide.com/guides/floor-sofa-support-bars-assembly/) shows where each one goes, and [metal support bars](https://cushionguide.com/glossary/#metal-support-bars) are defined in the glossary. For buttons, [tufted cushion care](https://cushionguide.com/guides/tufted-cushion-care-buttons-cleaning/) covers the home fix, and [stain first aid](https://cushionguide.com/guides/cushion-stain-removal-first-aid/) covers the spill. The sofas themselves live under [modular floor sofas](https://cushionguide.com/cushions/modular-floor-sofas/).

What piece in your house has outlasted its warranty by twenty years?

> **Tailor's margin:** Photograph a damaged or missing floor sofa bar the day the box opens, and message the workshop with that photo.

> A promise you can scroll back to is worth two you remember, so keep the workshop's reply with your order confirmation.
>
> — Harlan Pruitt

## Buyer questions

**A common question:** Do the cushions come with any warranty?

**The workshop's answer:** The terms are the workshop's to state, so the useful move is knowing what to ask: how long they run, which faults count as manufacturing defects, whether bars and covers are included, and what it needs to see, usually a photo in messages. Keep the reply with your order confirmation.

**A common question:** Is the floor sofa itself covered?

**The workshop's answer:** It depends on the workshop's terms, so ask whether the sofa, its covers and its bars fall under the same terms as a single cushion. What applies either way: the bars travel in their own box of about 15.75 x 15.75 x 2 in (40 x 40 x 5 cm), so check it, then photograph a damaged or missing bar the day the box opens and message the workshop with the photo.

**A common question:** A tufting button came off, or it's the wrong color. How do I fix it?

**The workshop's answer:** Sew it back on with the spare buttons included in every order; the workshop sends a video showing how to thread the string. Wrong-color buttons can be fixed with matching button covers.

**A common question:** Can I buy just the metal bars without the sofa?

**The workshop's answer:** Not as a standalone product. Owners can get replacement bars, and bars can be added to a covers-only order. They come in standard sizes, in silver/chrome only; ask in messages for a quote.

## Questions buyers ask next

### How do I report a defect to the workshop?

Send two clear photos in messages, one close-up of the fault and one of the whole piece from about 3 feet (1 m) back, with a line on what arrived and what's wrong. For a damaged or missing floor sofa bar, take them the day the box opens, after checking the separate bar box. What happens next follows the workshop's own terms, so keep its reply.

### Is the warranty the same for a cushion and a floor sofa?

Not necessarily: a floor sofa has parts a cushion doesn't, the metal bars and several covers, so ask whether those fall under the same terms as a single cushion before you order. Bars can be replaced in standard sizes, in silver/chrome only, which is worth knowing whatever the terms say.

### Is a stain or misuse a warranty problem?

Treat it as a different conversation. A manufacturing defect is a fault in how the piece was made, such as a bar damaged in the box or a seam sewn wrong. Stains, spills and wear from use are yours to handle first, and a loose tufting button is usually fixed at home with the spare buttons in the box.

## Related at the atelier

- [Do your custom cushions and floor sofas come with a warranty?](https://cushionguide.com/answers/custom-cushion-sofa-warranty/): Warranty terms for custom cushions and floor sofas come from the workshop, not from this site, so ask for them in writing before you order and keep that message.
- [Which option gets the whole teddy sofa in the main photo, and are the backrests included?](https://cushionguide.com/answers/floor-sofa-options-whats-included/): 'Sofa only' is the complete teddy sofa: 2 seat cushions, 2 L-shaped backrests and the metal support bars. 'Sofa with ottoman' is the set in the main listing photo, adding a foldable ottoman that…
- [How do I put the floor sofa's metal bars together when no instructions came?](https://cushionguide.com/answers/floor-sofa-metal-bars-assembly-2/): Twist and push each metal bar into the next until the small spring dots click into the holes.
- [Star Floor Cushion in Forest Green Velvet for a Kids' Room](https://cushionguide.com/readings/forest-green-velvet-star-pouf-white-kids-room/): A star floor cushion in forest green velvet gives a white-and-oak kids' room its deepest note.
- [Sage corduroy corner floor cushion for long reading afternoons](https://cushionguide.com/readings/sage-corduroy-corner-floor-cushion-book-ledge/): A quarter-round corner floor cushion in a soft cloth like corduroy makes a reading nook a child will stay in: pillows against the walls for a back, books within arm's reach, and a mid-tone like sage…
- [Corner Floor Cushion in Navy Corduroy: Codes, Swatches, Notes](https://cushionguide.com/readings/navy-corduroy-corner-floor-cushion-moon-print-nook/): To order a corner floor cushion right the first time, send the fabric code rather than a color name, ask about colors missing from the drop-down, and write any must-arrive-after date in the order…
- [Choosing a custom cushion maker online: twelve questions first](https://cushionguide.com/guides/how-to-choose-a-custom-cushion-maker/)
- [Replacement covers for a floor sofa: fit, color change and single pieces](https://cushionguide.com/guides/floor-sofa-replacement-covers/)

*Sit well. — Harlan*

---

Written by Harlan Pruitt (https://cushionguide.com/masters/harlan/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/custom-cushion-warranty-questions/