--- title: "Cushion arrived the wrong size? How a remake works" url: "https://cushionguide.com/answers/cushion-arrived-wrong-size-remake/" section: "The Cutting Table" author: "Rosa Delgado, The Porch Keeper of Savannah" author_url: "https://cushionguide.com/masters/rosa/" published: "2026-02-19" updated: "2026-09-24" keywords: "cushion arrived wrong size, custom cushion remake, wrong size cushion replacement, cushion shorter than ordered, bench cushion wrong size" --- # My cushion arrived the wrong size. Will you remake it? *A cushion that comes 8 in (20 cm) short of a 44 in (112 cm) bench is a sorry sight on any porch, neighbor. Here is how the workshop sets it right, and what to send first.* Also asked as: We ordered 44 inches but got 36.; They made one 6 inches short. > **The quick answer:** A cushion that arrives the wrong size starts with one photo: a tape measure along the full length, sent to the workshop with your ordered size. Ask the workshop to confirm in writing what it will do, and keep that message. In past cases only the pieces that didn't fit were remade, or a partial refund was offered instead. ![Blush pink and white striped outdoor bench cushion on a teak bench in a glasshouse with citrus trees and cut roses](https://cushionguide.com/media/bench-cushions/blush-stripe-glasshouse-teak-bench-cushion-1600.webp "A blush awning stripe on a teak bench among potted citrus, ferns and a trug of freshly cut roses.") ## Key facts - Report a size error with a tape-measure photo along the full dimension and your ordered size in one message. - In past remakes the wrong cushion stayed with the buyer. - In one past case only the parts that didn't fit were remade; the armrests that fit were kept. - The piping color can be changed on the replacement. - A partial refund has been offered to buyers who kept the piece. - Past remakes shipped by FedEx with tracking. ## What counts as the workshop's mistake The workshop has seen a whole shelf of these. A [bench cushion](https://cushionguide.com/cushions/bench-cushions/) delivered at 54 in (137 cm) when 57 in (145 cm) was ordered. One at 36 in (91 cm) for a 44 in (112 cm) bench. A pair made 24 x 40 in (61 x 102 cm) instead of 16 x 40 in (41 x 102 cm). Each was remade, and each buyer kept the first cushion. Swapped body and piping colors and split seams go the same way; for a stain, wash the cover at 86°F (30°C) on a gentle cycle first. So, what does your tape say? The [remake Pattern](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) covers the cases that aren't size. ## Reporting it in three moves 1. **Lay the tape the full length**: End to end along the wrong dimension, both ends in the photo. 2. **Send it with your order size**: Photo and ordered size in one message. 3. **Pick your fix**: In past cases: a remake of what didn't fit, with a new piping color optional, or a partial refund. ## The floor couch that came 10 inches long A buyer in the US ordered a floor couch at 35 x 40 in (89 x 102 cm) and opened a 35 x 50 in (89 x 127 cm) one. The first reply offered a second piece at a discount. The buyer pointed out, kindly and correctly, that the error was the workshop's. That settled it. A new seat cushion and backrest were made free, the original set stayed on the living room floor, and the armrests, which fit, were never remade. > **Tailor's margin:** If a custom cushion arrives short, lay a tape measure along its full length and photograph it. That one photo is what starts the remake conversation. > A cushion made 36 in long for a 44 in bench was the workshop's error, so that remake was made free and the short cushion stayed with the buyer. > > — Rosa ## Buyer questions **A common question:** My cushions came in the wrong size, and the colors are swapped too. Can you fix it? **The workshop's answer:** Send a photo of each problem the day the box opens, with the size and colors you ordered. In past cases the workshop remade pieces made 24 x 40 in instead of 16 x 40 in, and covers with the main and piping colors reversed. **A common question:** My cushion is 3 inches shorter than I ordered. Will you replace it? **The workshop's answer:** In past cases, yes. Send a photo with a tape measure along the full length. When 54 in arrived instead of 57 in, it was remade at the ordered size, with a new piping color offered. **A common question:** It's only 2 inches short. Do I have to wait for a new one? **The workshop's answer:** Buyers have chosen between keeping it with a partial refund and having a new one made at the correct size. In this case a 20 x 40 in cushion was remade. ## Questions buyers ask next ### Who pays shipping on a remade wrong-size cushion? It depends on whose error it was. Past remakes for workshop size errors went out by FedEx with tracking; twice a first reply raised reshipping costs, and once the error was confirmed, the replacement was sent anyway. ### Can I keep a wrong-size cushion and get money back instead? Often, yes: if the piece is still useful to you, a partial refund has been offered in place of a remake, and buyers who chose the remake kept the first cushion anyway. ### What if the size is right but the piping and body colors are swapped? Report it the same way as a size error: a clear photo to the workshop with the colors you ordered. In past cases the cover was remade. Say which color was meant for the body and which for the piping. ## Related at the atelier - [My cushion measures differently from what I ordered. What photos do you need?](https://cushionguide.com/answers/measure-document-wrong-size-cushion/): Wait 3-4 days after unpacking, then send tape-measure photos of the full length edge to edge, the full width seam to seam and the thickness measured straight up, plus one of the cushion in place. - [I measured wrong and ordered the wrong size. What are my options?](https://cushionguide.com/answers/measured-wrong-ordered-wrong-size-cushion/): If you ordered the wrong size cushion, tell the workshop before production, while the size can still be changed or the order canceled. - [How accurate are handmade cushion sizes, and what tolerance is normal?](https://cushionguide.com/answers/handmade-cushion-size-tolerance-2/): A handmade cushion is accurate to about ±1 in (±2.5 cm), the tolerance stated on the listing, and a difference of 3/8 to 3/4 in (1-2 cm) is typical and treated as acceptable. - [When a custom cushion is the wrong size or color: remakes, fixes and what to send](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/): If a custom cushion arrives the wrong size, let the foam recover for 72 hours, measure across the flat middle, and send tape photos of length, depth and thickness with your order note. - [Custom Bench Cushion in Mushroom Stripe: What Foam Sits Inside](https://cushionguide.com/readings/mushroom-stripe-cushion-gray-storage-bench-yellow-bedroom/): A long bedroom storage bench cushion suits a firm core, such as the standard about 2.0 lb/ft³ (32 kg/m³) high-resilience foam, because the seat is sat on at the edge and stacked with blankets. - [Charcoal Geometric Bench Cushion on a Plywood Box, Year-Round](https://cushionguide.com/readings/charcoal-geometric-cushion-plywood-box-white-brick/): A charcoal geometric bench cushion works year-round because the dark ground holds steady while daylight changes around it; the seasonal shift belongs to the pillows. - [Your cushion arrived vacuum-packed: what happens in the first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) *Porch light's on — Rosa* --- Written by Rosa Delgado (https://cushionguide.com/masters/rosa/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/cushion-arrived-wrong-size-remake/