--- title: "Choose a Delivery Day or Safe Place for Your Cushion Order" url: "https://cushionguide.com/answers/choose-delivery-day-safe-place/" section: "The Cutting Table" author: "Callum Reid, The Weather Man of Casco Bay" author_url: "https://cushionguide.com/masters/callum/" published: "2026-02-27" updated: "2026-09-24" keywords: "choose delivery day safe place courier, fedex manage delivery time, leave parcel with neighbor, reschedule cushion delivery, custom cushion delivery tracking" --- # Can I choose the delivery day, or a safe place to leave my order? *A big box on an empty porch in a thunderstorm is nobody's plan. Say where it should wait, and the courier hears about it before the van leaves.* Also asked as: Can I select a specific day and time?; Where will they leave it if I'm not home? > **The quick answer:** Yes, you can ask for a delivery day, time and safe place: tell the workshop before dispatch, for example the backyard or a neighbor, and it passes the note to the courier. Once the parcel ships, the FedEx tracking link lets you manage the delivery time yourself. Away when it comes? Call the carrier with your tracking number to hold or rebook it. ![Detail of a floor sofa base with a rust orange velvet end block, cream velvet seat, bolster arm and jute rug](https://cushionguide.com/media/modular-floor-sofas/rust-velvet-end-block-cream-seat-detail-1600.webp "Side light shows the pile and sheen of rust velvet against the paler cream seat.") ## Key facts - You can request a preferred delivery day, time and safe place. - A parcel can be left with a neighbor on request. - Tracking is sent before dispatch. - After dispatch, the FedEx link lets you manage the delivery time. - You can reschedule directly with the carrier using the tracking number the workshop gives you. - Orders ship by FedEx air express; UPS has also been used. - The courier may phone before delivering, so a phone number is needed. ## Four moves to steer the parcel home 1. **Before dispatch: write the plan**: Tell the workshop your preferred day, time and a safe place, such as the backyard, or a neighbor who'll take it in. Add a phone number: the courier may call first. 2. **At dispatch: watch for tracking**: The tracking number arrives before the parcel leaves, so you can follow it from the first scan. 3. **In transit: use the carrier's link**: FedEx sends a link where you can manage the delivery time. Some buyers changed the day themselves this way, without writing to anyone. 4. **Away from home: call the carrier**: Phone the carrier with your tracking number and ask them to hold the parcel, change the day or leave it with a neighbor. ## Why the courier holds the tiller The workshop passes your instructions along, but once the box is aboard a FedEx air express van (UPS has carried orders too), the carrier's link and phone line are the quickest levers you have. Rain doesn't negotiate, and neither does a delivery route; the sooner you speak up, the easier the change. For a big order like a [modular floor sofa](https://cushionguide.com/cushions/modular-floor-sofas/), a named safe place matters even more. The [first 72 hours pattern](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) covers what to do once the boxes are inside. Which day is someone actually home at your place, friend? > **Tailor's margin:** If a courier keeps missing you, call the carrier with the tracking number and ask them to hold the parcel, change the day or leave it with a neighbor. > After a cushion order ships, the FedEx tracking link lets you move the delivery time yourself; some buyers rebooked the day without writing to the workshop. > > — Callum Reid ## Buyer questions **A common question:** Will the courier bring it to my door, and can I pick a delivery day or a safe place? **The workshop's answer:** The courier brings it to your door or apartment and may phone you first. You can give the workshop a preferred day, time and safe place, such as the backyard, or have it left with a neighbor. Tracking is sent before dispatch. **A common question:** Which courier do you use, and can I choose my delivery day? **The workshop's answer:** Orders ship by FedEx air express, and UPS has also been used. After dispatch FedEx sends a link where you can manage the delivery time, and the workshop asks for a phone number to give the courier. **A common question:** The courier keeps trying to deliver while I'm away. Can you reschedule it? **The workshop's answer:** Call the carrier with your tracking number (the workshop gives you both) and ask them to hold the parcel, change the day or leave it with a neighbor. **A common question:** I'll be away when it's due. Can delivery wait until I'm back? **The workshop's answer:** Yes. Share your travel dates and the workshop holds the order, reconfirms with you, and ships it to arrive after you return. ## Questions buyers ask next ### Is the day I ask for a guaranteed delivery day? No. The workshop passes on your preference, but exact days can't be guaranteed. The carrier's tracking link lets you adjust the day yourself if it lands on the wrong one. ### Tracking shows nothing yet. Has the parcel left? Often the label is created before the carrier collects the parcel, so tracking stays blank until the first pickup scan. Once it moves, the carrier sets the pace. One quote gave 2 to 4 days of shipping; ask the workshop for your own estimate. If it still looks stuck, the workshop checks with the courier. ### Why does the courier need my phone number? Because the courier may call before delivering. The workshop asks for a number to pass on with the parcel, so the driver can reach you about the day or the drop-off spot. ## Related at the atelier - [Can you ship to a PO box or an APO military address?](https://cushionguide.com/answers/po-box-apo-military-address-shipping/): No: cushion and floor sofa orders can't ship to a PO box or an APO/AE military address, because FedEx needs a full street address and cannot deliver to either. - [Can I pick up my order in person instead of having it shipped?](https://cushionguide.com/answers/pick-up-order-in-person/): No, a custom cushion order usually can't be picked up in person; cushions are made to order and shipped by courier. - [Will the courier bring my floor sofa to the door, even up the stairs?](https://cushionguide.com/answers/sofa-delivery-to-door-stairs-narrow-hallway/): In past deliveries, yes: FedEx and UPS brought the floor sofa to the buyer's door, walk-up apartments included, and the sofa arrives as vacuum-packed roll packs that one or two people can carry up… - [Modular Floor Sofa in Navy and Cream Velvet by a Brass Lamp](https://cushionguide.com/readings/navy-cream-velvet-floor-sofa-brass-floor-lamp/): On a modular floor sofa, the metal support bars do one job: they stop each backrest sliding backward when you lean on it. - [Corduroy modular floor sofas and cushions: wale size, nap direction, why no piping](https://cushionguide.com/guides/corduroy-cushions-wale-nap-direction/): A corduroy cushion for a sofa or floor seat should be wide wale, roughly 3 to 8 ribs per inch, with every piece cut so the nap runs the same way. - [Ivory Modular Floor Sofa: A Room Made Around One Pale Piece](https://cushionguide.com/readings/ivory-linen-look-floor-sofa-mediterranean-room/): An ivory modular floor sofa suits a sunny, pale room because it blends into the walls and lets one textile or rug carry the color. - [Matching fabric from a previous order: dye lots, add-ons and discontinued colors](https://cushionguide.com/guides/dye-lots-matching-cushions-later/) - [Your cushion arrived vacuum-packed: what happens in the first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) *Fair winds — Callum* --- Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/choose-delivery-day-safe-place/