--- title: "Item Can't Be Shipped to My Country? Check Your Account First" url: "https://cushionguide.com/answers/checkout-says-cannot-ship-to-my-country/" section: "The Cutting Table" author: "Callum Reid, The Weather Man of Casco Bay" author_url: "https://cushionguide.com/masters/callum/" published: "2026-03-02" updated: "2026-09-24" keywords: "item can't be shipped to my country, checkout says can't ship to my country, vpn blocking online checkout, custom order link cushion, floor sofa shipping restrictions" --- # Checkout says this item can't be shipped to my country. What can I do? *Usually the parcel could sail just fine. The checkout is reading the wrong chart about where you're standing, and the chart lives in your account.* Also asked as: It says you cannot ship to my country; It won't let me purchase the corner sofa > **The quick answer:** Check your own account settings first, because the marketplace decides where you are from your account country or region, the delivery address saved on your account, your shipping address and your IP location, and a VPN can trip it. If the item itself ships to you, message the workshop for a custom order link. Blocks the workshop can't clear go to marketplace support. ![Forest green velvet seat cushion on an antique oak settle with leather-bound books, a mug and a brass floor lamp](https://cushionguide.com/media/bench-cushions/forest-green-velvet-antique-oak-settle-cushion-928.webp "Forest green velvet softens the seat of an antique oak settle under the beams of a book-lined room.") ## Key facts - The marketplace uses your account region, saved delivery address, shipping address or IP location to decide where you are. - A VPN can trigger a can't-ship message. - An old saved address from another country has blocked a buyer's checkout. - The workshop can't change the marketplace's own checkout blocks. - A custom order link works around a blocked product page. - Some products, notably complete floor sofas, can't ship to every country because of regulations. - Custom cushions such as the linen bench cushion ship worldwide. - The workshop ships to about 90% of the world, the US and Canada included; the shipping cost for your address is confirmed with the quote. - Transit time to the US and Canada is confirmed with your order; get it in writing and leave a margin before any date that matters. - The shop doesn't ship to PO boxes or APO/AE military addresses, so give a street address. ## Four settings to check before you write - ✓ **Account country or region.** The marketplace reads it first. - ✓ **The delivery address saved on your account.** One buyer who had moved still had an address from another country saved and couldn't check out. - ✓ **The shipping address on this order.** Make sure it's the one the parcel should reach. - ✓ **Your VPN.** Switch it off and reload; the marketplace also reads your IP location. ## What if every account setting is right? 1. **Message the workshop**: Send your measurements and colors. If the item ships to you, the workshop makes a custom order link; the [quote pattern](https://cushionguide.com/guides/custom-cushion-quote-what-to-send/) lists what to include. 2. **Contact marketplace support**: If nothing in your settings points elsewhere, the block is a platform setting the workshop can't change. ## When the block is real Sometimes the chart is right. A few products, notably complete floor sofas, can't currently ship to some countries because of regulations. A complete floor sofa travels as 2 or 3 roll packs of about 18-33 lb each, plus a small box of metal bars weighing about 9 lb. Custom cushions are different: the linen [bench cushion](https://cushionguide.com/cushions/bench-cushions/), for one, ships worldwide, so a blocked page for a cushion is usually a settings issue. For a [kids' floor sofa](https://cushionguide.com/cushions/kids-floor-sofas/) or any big order, check the settings before the day you need it. When did you last look at the address saved on your account, friend? > **Tailor's margin:** If checkout says a cushion can't ship to you, switch off the VPN and check the delivery address saved on your account; either one can move you abroad. > A can't-ship message at checkout is usually a settings issue: the marketplace reads your account region, saved address and IP, not your front door. > > — Callum Reid ## Buyer questions **A common question:** The floor sofa page says it can't be delivered to me. Do you ship here? **The workshop's answer:** Usually, yes. Check the delivery country saved on your account: one buyer who had moved still had an address from another country set and couldn't check out. The same sofa is also sold on the workshop's own website, usually for less. **A common question:** Checkout seems to think I'm in a different country. Why? **The workshop's answer:** The marketplace goes by your account country or region, your shipping address or your IP location, and a VPN can trigger it. If none of those point elsewhere, contact marketplace support, because it's a platform setting the workshop can't change. **A common question:** The bench cushion won't check out for my country. Can you still ship it? **The workshop's answer:** Often, yes. The linen bench cushion ships worldwide, so a blocked page is usually a settings issue: send your measurements and colors and the workshop makes a custom order link. Complete floor sofas are different; some countries are closed to them for now, though covers and bars can be sent without foam. **A common question:** I'm moving soon. Can I order now and have it arrive after I move in? **The workshop's answer:** Yes. Add 'deliver on or after' and your date to the order note, and the workshop holds the order so it arrives as close to your move-in date as possible. Shipping straight to the new address is the safest plan. ## Questions buyers ask next ### Can a VPN really stop me from buying a cushion? It can. The marketplace reads your IP location along with your account settings, so a VPN pointed at another country can make checkout refuse an item that would otherwise ship to you. ### Can the workshop lift the block from its side? Not when it's a platform setting. The workshop can make a custom order link for items that ship to you, but a block tied to your account or location has to be cleared by you or marketplace support. ### Is there another way to order if checkout keeps refusing? Yes. Send your measurements and colors for a custom order link, or buy the same sofa on the workshop's own website where it delivers, usually for less. ## Related at the atelier - [Kids Floor Sofa Arches in Corduroy: Ordering Colors Right](https://cushionguide.com/readings/charcoal-blush-corduroy-arches-tunnel-run-playroom/): Order a kids' floor play set by writing one fabric code per piece in your message, checking the swatches in your room's daylight, and confirming the overall size against the space before you pay. - [Kids Floor Sofa in Chocolate Jumbo Cord, Left Without Piping](https://cushionguide.com/readings/chocolate-jumbo-cord-kids-floor-sofa-daisy/): A jumbo-cord kids floor sofa usually looks best without piping, because the wide wales already draw strong parallel lines across every block. - [Kids Floor Sofa in Sage Corduroy, Seen Past a Plush Dinosaur](https://cushionguide.com/readings/sage-corduroy-floor-sofa-plush-dinosaur-view/): A kids floor sofa for long sitting works best with a shallow seat, around 23.5 in (60 cm) deep, and a backrest against a wall or solid surface. - [What size corner floor cushion should I get, and can it be bigger or thicker?](https://cushionguide.com/answers/corner-floor-cushion-sizes-and-thickness/): Choose a corner floor cushion by the length of its two straight sides: 40 x 40 in (102 x 102 cm) suits two toddlers around 3, and 48 x 48 in (122 x 122 cm) makes a roomier nook. - [Is the sofa fabric OEKO-TEX certified, and is it treated with flame retardants?](https://cushionguide.com/answers/certified-non-toxic-fabric-flame-retardants/): The sofa and cushion fabrics come from a mill certified to OEKO-TEX Standard 100 (03.T.3239), and the certificate can be checked on the official OEKO-TEX site, which lists the manufacturer, scope… - [Can the corner floor cushion be made in a custom or in-between size?](https://cushionguide.com/answers/custom-size-corner-floor-cushion/): A corner floor cushion can be made in an in-between size: order the next standard size up and write your exact size in the note, such as 43.5 x 43.5 in (110 x 110 cm) under the 47 x 47 in (120 x 120… - [How to find cushions without added flame-retardant chemicals](https://cushionguide.com/guides/flame-retardant-free-cushions/) - [Kids' play couch sizes: choosing a floor sofa by age and room](https://cushionguide.com/guides/kids-floor-sofa-size-by-age/) *Fair winds — Callum* --- Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/checkout-says-cannot-ship-to-my-country/