---
title: "Double-Check a Custom Order Before Production: How It Works"
url: "https://cushionguide.com/answers/check-custom-cushion-order-before-production/"
section: "The Cutting Table"
author: "Margaret Holloway, The Piping Queen of Newport"
author_url: "https://cushionguide.com/masters/maggie/"
published: "2026-07-22"
updated: "2026-09-24"
keywords: "double check custom order before production, custom cushion order confirmation, approve cushion sizes before cutting, photo before dispatch, mismatched cushion colors order"
---

# Will you double-check my order details with me before you make it?

*Right, then. Nothing gets cut on a guess. Here is what makes the workshop stop, and what it asks you before the scissors come out.*

Also asked as: Check to make sure I did it correctly; Make sure you understand the width and length

> **The quick answer:** Yes, the workshop checks every custom order and holds it when something is unclear or mismatched: two sizes in a one-cushion order, a missing fabric code or dimensions, or pieces that should match but don't. Final sizes, thickness and colors are sent for your approval, and production starts only after you confirm. A photo of the finished piece is available before dispatch.

![Cream velvet floor sofa with deep navy ends in a pale gray room with a brass sculptural floor lamp and framed line art](https://cushionguide.com/media/modular-floor-sofas/navy-cream-velvet-floor-sofa-brass-floor-lamp-1600.webp "Navy velvet and a brass lamp give the modular floor sofa a more tailored, evening look.")

## Key facts

- Orders are put on hold when details are unclear.
- Related orders are checked against each other for mismatched fabric, thickness or non-slip choices.
- Modules ordered in different colors, such as one cream and one beige, are queried with the buyer.
- Missing dimensions or fabric codes are requested before production.
- Final sizes, thickness and colors are sent for your approval.
- Production starts only after you confirm.
- A photo of the finished piece is available before dispatch on request.
- Standard thickness is 4 in (10 cm); the listed options run 2, 3, 4 and 5 in.
- Handmade cushions can differ from the ordered size by roughly 0.5 to 1 in (1-2 cm).
- Very long one-piece cushions and hand-tufted pieces can vary by 1 to 2 in.

## What makes the workshop stop, and what happens next

| What's in the order | What the workshop does | What you do |
|---|---|---|
| Two sizes written for a one-cushion order | Holds the order and asks which size is right | Reply with one size: length x depth x thickness |
| No fabric code, or dimensions left out of the notes | Asks for the missing detail before cutting | Send the code or the numbers |
| Related orders with different fabric, thickness or non-slip choices | Flags the mismatch | Confirm which choice they should share |
| Seat and backrest lengths that don't match | Checks the lengths with you | Measure again and confirm |
| Sofa modules in two colors, one cream and one beige | Messages to ask whether that's intended | Correct it, or say it's on purpose |
| Everything clear | Sends final sizes, thickness and colors for approval | Confirm; production starts after that |

## The approval list is the cushion you'll get

The list that comes back is short on purpose: final sizes, thickness and colors, piece by piece. Read it the way you'd read a check before signing it. I have transposed two digits in my time; everyone has, and this list is where you catch them.

If a number is still open, say so. Measurements can be updated any time before the fabric is cut, and production can wait until you've confirmed a color. The [personalization note Pattern](https://cushionguide.com/guides/custom-cushion-personalization-note/) shows how to write sizes so they read one way only, and a [custom cushion drawing](https://cushionguide.com/guides/custom-shape-cushion-drawing/) settles odd shapes. What's the one number on your order you'd least like to find wrong after the cut, dear?

## Cream on one module, beige on the other

A buyer ordered two sections of a [modular floor sofa](https://cushionguide.com/cushions/modular-floor-sofas/), one in cream and one in beige. That can be a choice; two-tone sets are made on purpose. So the workshop didn't guess. It messaged to ask whether the mix was intended, and the answer came back plainly: that was a mistake, both should be beige. The order was corrected to all beige.

## Sizes, thickness and fabric codes to check before you say yes

- ✓ Length, depth and thickness for every piece
- ✓ One fabric code per piece, and matching codes on pieces meant to match
- ✓ Seat length against backrest length
- ✓ The same thickness and non-slip choice across related orders
- ✓ Ties, piping and anything else you wrote in the notes
- ✓ The pre-dispatch photo, if you asked for one; check the ties on it

> **Tailor's margin:** Read the final approval list line by line, sizes, thickness and color for every piece; production on a custom cushion starts only after you confirm.

> A custom cushion order with two sizes, a missing fabric code or mismatched modules goes on hold until the buyer confirms the final list.
>
> — Maggie

## Buyer questions

**A common question:** Can you look over my order before it goes into production?

**The workshop's answer:** Yes. The workshop reviews orders and puts them on hold if something is unclear, such as two sizes written for one cushion, mismatched fabric or non-slip choices between related orders, a missing fabric code, or seat and backrest lengths that don't match. It confirms with you before cutting.

**A common question:** Will you confirm the details with me and send a photo before shipping?

**The workshop's answer:** Yes. The final sizes, thickness and colors are listed for your approval before production, and anything missing, such as dimensions left out of the notes, is requested. A photo of the finished piece can be sent before dispatch; check details like ties on it.

**A common question:** If I pick different colors for pieces that should match, will anyone notice?

**The workshop's answer:** Yes. When one module was ordered in cream and another in beige, the workshop messaged to ask whether that was intended, and the buyer corrected it to all beige.

**A common question:** My cushion is already cut. Is it too late to change the color?

**The workshop's answer:** Once the fabric is cut or the piece is made, the color can't be swapped for free and the original ships. In past cases the workshop photographed it before shipping and offered a replacement cover in another code at a reduced price.

## Questions buyers ask next

### When does production actually start on a custom cushion?

Only after you confirm the final details. If anything is unclear the order stays on hold; once you approve the listed sizes, thickness and colors, it goes to the cutting table.

### What keeps a custom order from being put on hold?

One size per cushion written as length x depth x thickness, a fabric code on every piece, and the same fabric, thickness and non-slip choice across related orders. Check that seat and backrest lengths agree before you check out.

### Can I still change measurements after ordering?

Yes, any time before the fabric is cut. Production can also be paused until you send final measurements or confirm a color, so ask for a hold rather than guessing at a number.

## Related at the atelier

- [How do I order several cushions in different sizes or colors?](https://cushionguide.com/answers/order-multiple-cushions-different-sizes/): To order multiple custom cushions, add each size to your cart as its own item, such as 18 x 18 in (46 x 46 cm) and 20 x 63 in (51 x 160 cm), or ask for one custom listing.
- [I placed an order by accident. Can you cancel it?](https://cushionguide.com/answers/accidental-order-cancel-refund/): Usually, yes: a cushion order placed by accident can be canceled and refunded if you write before production starts, and the refund can take a few days to appear.
- [How do I make sure you use the right color after I change it?](https://cushionguide.com/answers/confirm-fabric-color-code-after-ordering/): To change or confirm a cushion color after ordering, send the exact fabric code, such as COR-209 or velvet 14, not a description like “dark gray.” The workshop then sends a photo of the chosen…
- [Chair Cushion With Ties? A Green Stripe Box on an Oak Hall Chair](https://cushionguide.com/readings/green-stripe-box-cushion-oak-hall-chair/): A chair cushion looks tailored when the stripe is centered, runs front to back and carries straight over the box edge, and when the piping stays straight at every corner.
- [Chair Cushion Colors in Daylight: Burgundy, Sage and Denim Blue](https://cushionguide.com/readings/burgundy-sage-denim-box-cushions-stacked-oak-bench/): Judge chair cushion colors in daylight on your own seat, not on a screen.
- [Chair Cushions in Dotted Chenille with Velvet Contrast Piping](https://cushionguide.com/readings/four-dotted-chenille-box-cushions-velvet-contrast-piping/): Pick contrast piping for a patterned chair cushion from a secondary color already inside the weave, not from the room.
- [From your drawing to your doorstep: how a custom cushion is made](https://cushionguide.com/guides/how-custom-cushions-are-made/)
- [How to order fabric swatches that actually settle the decision](https://cushionguide.com/guides/fabric-swatches-before-ordering/)

*Stitch straight — Maggie*

---

Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/check-custom-cushion-order-before-production/