--- title: "Change shipping address after ordering: what happens next" url: "https://cushionguide.com/answers/change-shipping-address-after-ordering/" section: "The Cutting Table" author: "Margaret Holloway, The Piping Queen of Newport" author_url: "https://cushionguide.com/masters/maggie/" published: "2026-01-23" updated: "2026-09-24" keywords: "change shipping address after ordering, wrong shipping address, redirect package after shipping, update delivery address, wrong zip code on order" --- # Can I change my shipping address after I've ordered? *A wrong zip code is one of the most fixable slips in an order, provided you speak up before dispatch. Here is how the conversation usually runs, message by message.* Also asked as: I need to change my address; it still says delivering to the old address > **The quick answer:** Yes, you can change your shipping address after ordering: send the correct address and the workshop updates it before dispatch and confirms it in writing, even to a different country from your billing address. If the parcel has already shipped, the workshop asks FedEx to redirect it and sends a new tracking number; call your local FedEx office too. ![Hand pressing into a mustard pebble-textured box cushion with matching piping, showing how the foam gives](https://cushionguide.com/media/atelier/hand-press-test-mustard-pebble-weave-cushion-1600.webp "A real hand-test: the pebble weave keeps its texture while the foam underneath gives gently.") ## Key facts - Delivery addresses can be updated at any point before dispatch. - The workshop confirms the new shipping address back to you by message. - Orders can ship to a different country from the billing address. - After dispatch, the workshop contacts FedEx to redirect the parcel. - A new tracking number is issued when a parcel is relabeled. - Buyers should also call their local carrier office after dispatch. - The workshop offers to fix an address problem instead of canceling. - One custom cushion order was quoted at 1 week to make, and that making time is the easy window for an address change. - After dispatch, US transit is short; one expedited FedEx order was due in 3-5 days. Get your own estimate with the quote. ## Message one: “I typed the wrong address” Send the right one, in full, zip code included. Before dispatch it's a simple edit: the workshop updates the order and confirms the new address back to you. Read that confirmation line by line, dear; it's the last look anyone takes before the label goes on. The address doesn't have to match your billing details, or even your billing country. One buyer's wallet payment had filled in the wrong address on its own; the fix was the same message: here is the right one. ## Message two: “It has already shipped” Then the carrier gets involved, and US transit is short, so write the same day. The workshop contacts FedEx to redirect the parcel, and when the label is replaced you receive a new tracking number. Call your local FedEx office as well; the call from the delivery end speeds things along. A redirect after dispatch isn't guaranteed. That's the carrier's call, which is why message one matters most. ## Message three: “Should I just cancel?” Not over an address. Before canceling for an address problem, the workshop offers to fix the address instead. If the cushion arrives vacuum-packed, give it [its first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) before you judge it. And if you're still at the ordering stage, the Pattern on [the personalization note](https://cushionguide.com/guides/custom-cushion-personalization-note/) is the place to double-check details. When did you last read your own zip code back? > **Tailor's margin:** Check the zip code on the written confirmation before dispatch; after a cushion ships, any change means a carrier redirect and a new tracking number. > A cushion's shipping address can be changed any time before dispatch; after that, the carrier redirects the parcel and a new tracking number follows. > > — Maggie ## Buyer questions **A common question:** Can I change my shipping address after ordering? **The workshop's answer:** Yes. Send the new address and it's updated before dispatch; if the label is replaced, you get a new tracking number. **A common question:** I entered the wrong address or zip code. Can you fix it? **The workshop's answer:** If it hasn't shipped, send the correct address and it's updated. After dispatch the workshop contacts FedEx to redirect the parcel and sends a new tracking number, but you should also call your local FedEx to speed it up. **A common question:** Can I change the delivery address, or should I cancel instead? **The workshop's answer:** The address can be changed, including to a different country from billing, and the new one is confirmed back to you. Before canceling, the workshop offers to fix the address problem instead. **A common question:** Can I change the size or thickness after I've placed the order? **The workshop's answer:** Yes, before production starts or the fabric is cut. Message the new measurements; the order is updated and the change is confirmed back to you, and changes that don't alter the price cost nothing. ## Questions buyers ask next ### Will I get the corrected delivery address confirmed back to me? Yes. When an address changes, the new one is confirmed back to you by message, so you have something to check against before the cushion is dispatched. ### Is a redirect guaranteed once the parcel is on its way? No. After dispatch the workshop asks the carrier to redirect the parcel and sends a new tracking number, but the carrier decides. Calling your local carrier office yourself helps. ### Can the billing and delivery addresses be in different countries? Yes. Orders have shipped to a different country from the billing address, for instance when a wallet payment filled in the wrong one. Send the right address and the workshop confirms it back to you. ## Related at the atelier - [Can I change my delivery address after I've ordered?](https://cushionguide.com/answers/change-delivery-address-before-shipping/): Yes, as long as the parcel hasn't shipped: message the workshop the correct address right away and the order is updated before it goes to the carrier. - [Can you change the delivery address after my order has shipped?](https://cushionguide.com/answers/change-address-after-shipped-in-transit/): Once a package is in transit, the workshop can't change the delivery address itself; it can only ask the carrier, and a redirect isn't guaranteed. - [Can I change the size or thickness after I've ordered?](https://cushionguide.com/answers/change-cushion-size-after-ordering/): Yes, you can change a cushion's size or thickness after ordering, as long as production hasn't started and the fabric hasn't been cut. - [Bedroom Bench Cushion: Ties, Non-Slip Base and Zip Placement](https://cushionguide.com/readings/charcoal-mustard-tweed-bedroom-bench-cushion/): For a bedroom bench cushion on a smooth wood top, a non-slip base is the simplest way to stop sliding: the whole underside is made in grip material. - [Your cushion arrived vacuum-packed: what happens in the first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/): A vacuum-packed foam cushion rises in 48 to 72 hours and reaches its ordered size in 3 to 4 days, occasionally up to a week. - [Custom Bench Cushion in Black and Sand: Ordering It Right](https://cushionguide.com/readings/black-sand-graphic-bench-cushion-parisian-parquet/): To order a custom bench cushion right the first time, send the exact bench-top measurements, one fabric code for the cushion and a separate code for the piping, and say whether it should meet the… - [What to write in a custom cushion order note: sizes, codes and extras](https://cushionguide.com/guides/custom-cushion-personalization-note/) - [How to order fabric swatches that actually settle the decision](https://cushionguide.com/guides/fabric-swatches-before-ordering/) *Stitch straight — Maggie* --- Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/change-shipping-address-after-ordering/